Villa Fontana

COMPLAINT INVESTIGATION REPORT

The unannounced case management visit identified several deficiencies related to incident reporting and resident care planning following multiple falls. Specifically, the facility failed to submit required incident reports to the CCL office for falls on 12/20/2025 and 12/31/2025. Additionally, the facility was cited for failing to conduct necessary reappraisals and update the resident's care plan after the initial fall.

The facility underwent an unannounced Annual Inspection. The Licensing Program Analyst reviewed resident and staff files, toured all areas, and tested safety equipment. No deficiencies were cited during the inspection.

COMPLAINT INVESTIGATION REPORT

The inspection was an unannounced Case Management visit conducted on 06/17/2025. The primary finding relates to the failure to submit a required incident report for a resident fall that occurred on 2/27/2025. This deficiency is classified as Type B, indicating a non-compliance issue that could impact resident care.

This report details an investigation into a complaint alleging a resident sustained a fracture due to lack of staff care. The investigation found the allegation to be unsubstantiated based on reviewed records and interviews. No deficiencies or citations were noted during this visit.

The facility underwent an unannounced Annual Inspection. The Licensing Program Analyst reviewed resident and staff files, toured all areas, and tested safety equipment. No deficiencies were cited during this inspection.

COMPLAINT INVESTIGATION REPORT