Westwood Inn
Families consistently rate this highly — reviewers highlight beautiful, modern, and clean facility. Schedule a visit to confirm the fit.
based on 70 Google reviews
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What this means for your family
Westwood Inn offers a beautiful, active environment with strong social programming that many families appreciate. However, given the serious reports of safety incidents and communication gaps in the memory care unit, we strongly advise you to conduct an unannounced visit and specifically ask about their protocols for preventing resident-on-resident altercations and their policy for reporting injuries to families.
Google Reviews
Google Reviews
70 reviews on Google“Westwood Inn is widely praised for its beautiful, clean, and modern facility, with many families highlighting the warm and attentive care provided by the staff. However, there are serious, recurring reports of safety failures and neglect within the memory care unit, including incidents of patient injuries and poor communication regarding medical emergencies. Families should weigh the positive social environment and amenities against these significant concerns regarding clinical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, modern, and clean facility
- Engaging activities and social events
- Warm and professional frontline staff
- Seamless move-in and transition support
Concerns
- Serious safety failures and injuries in memory care (mentioned by 3 reviewers)
- Poor communication and lack of transparency regarding incidents (mentioned by 2 reviewers)
- Difficulty reaching staff by phone or scheduling appointments (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your team actively engages with feedback online; how do you use that resident and family input to continuously improve your daily operations?
- 2Given that Westwood Inn is known for its vibrant social calendar, what are some of the most popular activities that help new residents feel connected and at home right away?
- 3What specific protocols and safety measures are currently in place within the memory care neighborhood to ensure residents remain secure while still enjoying their independence?
- 4When an incident occurs or a resident's health needs change, what is your standard process for keeping family members informed and involved in the decision-making?
- 5What is the best way for family members to reach the care team or schedule updates, especially if we have questions about our loved one’s daily progress?
- 6How does your staff balance the need for a modern, active environment with the specialized, high-touch care required for those in the memory care unit?
Personalized based on this facility's data
Key Review Excerpts
“The level of care, the staff and food did not meet what they said they would do for her. Broken mattress which was needed for bed sores, no call button for 3 days, wandering patient coming into her room, terrible injury to her leg.”
“My mom was butchered with injuries from the staff. Three horrible wounds, 2 needing ambulance runs, all in one month. Plus so many more injuries! Careless inexperienced help!”
“My mom was pulled out of her bed on to the floor and dragged out of her room into the hallway by another resident. The supervisor called us to say Mom was found on the floor, but neglected to tell us the truth that she was forcefully dragged out of her room.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified serious concerns regarding resident safety, including incidents of physical harm between residents and failures in supervision. Additionally, there have been findings related to improper ventilation, inconsistent water temperatures, and missing thermometers in resident refrigerators.
Feb 21, 2025Routine
Water temperature was not always in the required range of 105 to 120 degrees (Room 153 was 95.9, Room 157 was 122.5, and Room 146 was 121.3).
Refrigerators in residents’ rooms 120 and 157 did not have thermometers.
Vents in Rooms 146, 157, 120, 115, 247, 238 and the janitor closet in memory care did not provide discernable air flow.
Dec 21, 2023Complaint
Allegations that Resident A lacked care and protection, including being left in a chair overnight, improper handling of soiled clothing, failure to notify family of a fall, and allegations of physical abuse.
Nov 30, 2023Complaint
Inadequate protection and supervision for Resident A; specifically, an incident where Resident B dragged Resident A from her bed across the floor, resulting in skin tears, and the failure to prevent Resident B from entering Resident A's room afterward.
Ownership & Operations
Who Operates This Facility
Westwood Macomb Senior Living LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit westwoodinnseniorliving.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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