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Nursing HomeMedicaid Investigative

Westside Retirement Village

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

8616 W 10th St, Chapel Hill / Ben Davis · Indianapolis, IN 46234132 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 74 Google reviews

5
4
3
2
1
Westside Retirement Village Nursing Home in Indianapolis, IN — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (21 vs median 6)
  • High staff turnover (51%)
  • High RN turnover (57%)

Below average in IN · Below recommended RN staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

Westside Retirement Village is highly regarded for its independent living environment and social activities, making it a strong choice for active seniors. However, families of residents requiring higher levels of nursing care should be vigilant; please specifically ask about nurse-to-patient ratios and response time protocols for call lights during evening and weekend shifts.

Google Reviews

Google Reviews

74 reviews on Google
Westside Retirement Village generally receives high praise for its beautiful campus, clean facilities, and active social environment, particularly within its independent and assisted living sections. However, several families have raised serious concerns regarding the responsiveness of nursing staff and the quality of care in the medical or rehab wings, specifically citing long wait times for call lights and instances of neglect. Prospective families should carefully distinguish between the independent living experience and the higher-acuity care areas when evaluating the facility.

Quality Themes

Tap a score for details
Food9.0Staff6.0Clean9.0Activities9.0MedsN/AMemory3.0Comms5.0Value8.0

Strengths

  • Beautiful, well-maintained campus and grounds
  • Active social calendar and community events
  • Courteous and friendly administrative staff
  • Clean and inviting common areas

Concerns

  • Slow response times to call lights for nursing/bathroom assistance (mentioned by 3 reviewers)
  • Inconsistent or unprofessional communication from management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(2)'21(11)'23(3)'25(21)'26(8)

Distribution · 77 analyzed

5
56
4
8
3
6
2
1
1
6

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's beautiful grounds and active social calendar, what are some of the most popular community events that residents look forward to each month?
  • 2I noticed that the CMS staffing and health inspection ratings are currently lower than average; what specific steps is the leadership team taking to improve these metrics and ensure consistent care?
  • 3We understand that timely assistance is vital for our loved one's comfort; could you walk us through the current process for responding to call lights and how you ensure residents receive help promptly?
  • 4Communication is very important to our family; how does your management team typically keep families updated on changes in a resident's health or care plan?
  • 5Since memory care is a specialized area, what specific training or additional resources do your staff members receive to support residents with cognitive needs?
  • 6In the event of a medical emergency, what is your protocol for coordinating with local hospitals and ensuring our family is notified immediately?

Personalized based on this facility's data


Key Review Excerpts

My parents continually report (and I ask often!!) that the staff is remarkably kind and that their call light is answered in a reasonable amount of time.

Independent living family member · 2018★★★★★

When she rang her bell for bathroom assistance in the evening, it could be anywhere from 10-40 minutes when someone showed up to assist and one aide begged her not to call her for help anymore.

Granddaughter of rehab patient · 2024☆☆☆☆

The staff know my mother and engage her in activities which she really needs. The facility is clean and bright. I know my mom is safe.

Family member · 2020★★☆☆☆
Source: 74 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
64%
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility32.8%
Worse than Avg
Here
32.8%
US
12.1%
IN
24.8%
Marion
22.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.7%
Worse than Avg
Here
18.7%
US
15.3%
IN
13.0%
Marion
12.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
95.5%
IN
95.4%
Marion
93.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.3%
Mixed vs Avgs
Here
14.3%
US
14.4%
IN
11.4%
Marion
9.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
93.4%
IN
93.6%
Marion
93.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.4%
Mixed vs Avgs
Here
23.4%
US
19.4%
IN
23.8%
Marion
19.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.2%
Better than Avg
Here
93.2%
US
79.7%
IN
79.0%
Marion
76.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.0%
Better than Avg
Here
86.0%
US
81.8%
IN
81.5%
Marion
81.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
IN
1.3%
Marion
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
Well above state avg (7.6)
28 complaint-triggered

Families have filed multiple complaints against this facility resulting in recurring issues with infection control, medication management, and resident rights protection that persist across recent surveys. The facility has faced serious deficiencies including inadequate abuse reporting, poor food safety, and insufficient nursing staffing. While all violations show provider correction dates, the pattern of repeated complaints and similar problems across multiple years suggests ongoing quality concerns that warrant careful evaluation during any visit.

Mar 20, 2026Complaint
4
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Mar 6, 2026Routine
27
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jul 22, 2025Complaint
3
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 21, 2025Complaint
4
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Jan 15, 2025Routine
21
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Minimal · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0300Minimal · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

Jan 15, 2025Complaint
3
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westside Retirement Village

Organization Type

government

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 152 of 194

Ownership & Management

Key personnel

Engels, ErinManaging Control - Governing BodyGentry, MarkManaging Control - Governing BodyStarkey, TylerManaging Control - Governing BodyWaite, JohnManaging Control - Governing BodyWhicker, TimothyManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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