Brooke Knoll Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 6)
- High staff turnover (54%)
Below average in IN · Below recommended RN staffing · Worst in HCF MANAGEMENT INDIANA chain · No penalties on record
What this means for your family
Brooke Knoll Village offers a beautiful environment and a highly effective therapy team, making it a strong candidate for short-term rehab. However, families should be vigilant regarding daily care; we strongly recommend asking management about current CNA-to-resident ratios and how they ensure hygiene tasks are completed for residents who require assistance.
Google Reviews
Google Reviews
83 reviews on Google“Brooke Knoll Village receives polarized feedback, with many families praising the facility's aesthetic, cleanliness, and the dedication of specific nursing and therapy staff. However, a significant number of reviewers report recurring issues with understaffing, poor hygiene, and neglect, particularly regarding basic care tasks like showering and responding to call lights. Families should be aware that experiences appear to vary greatly depending on the specific shift or unit.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and occupational therapy teams
- Compassionate and attentive individual staff members
- Spacious, well-designed resident rooms
Concerns
- Chronic understaffing leading to neglect (mentioned by 9 reviewers)
- Poor hygiene and lack of assistance with showering/toileting (mentioned by 7 reviewers)
- Unresponsive call lights and delayed assistance (mentioned by 4 reviewers)
- Inconsistent communication regarding medical care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1The facility looks so modern and well-maintained; how do you ensure that the cleanliness of the common areas and resident rooms is kept up consistently throughout the day?
- 2We've heard great things about your physical and occupational therapy teams; how do you coordinate their schedules with a resident's daily routine?
- 3How do you manage the call light system to ensure that staff can respond quickly when a resident needs help with personal care or toileting?
- 4What is your process for ensuring medication is administered accurately and that there is clear communication between the nursing staff and family members regarding any changes?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating with doctors?
- 6What kind of daily activities or social outings do you have planned to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Physical, Occupational, and Speech therapists were amazing in helping him recover and get back home. The nursing staff as well as attending physicians took great care to ensure he was on road to recovery.”
“The only issue my sister has is the staff not understanding her because she is deaf. Jessica, the director of the facility, has bent over backwards to help my sister with all her needs and concerns.”
“They don’t have enough help to take care of you and they don’t listen to what the hospital says you need and then they lie to you about stuff. When you have to sit in a poopy diaper for hours at a time”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brooke Knoll Village has a concerning pattern of recurring deficiencies across multiple surveys, with families filing two complaint reports about medication management and accident hazards. The facility repeatedly struggles with medication management, accident prevention, and resident care planning issues that persist across surveys from 2022 to 2025, suggesting ongoing systemic problems despite corrections being reported.
Feb 2, 2026Complaint2
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 13, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 27, 2025Routine10
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Mar 12, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 25, 2024Routine9
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 6, 2022Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ownership & Operations
Who Operates This Facility
Brooke Knoll Village
government
Chain Affiliation
Hcf Management Indiana
6 facilities nationwide
Chain avg rating: 3.7/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Acchiardo, Lisa
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ramsey, Chris
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ramsey, Neil
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Reed, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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