Westpark a Waters Community
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 6)
- High staff turnover (66%)
- High RN turnover (67%)
Bottom 25% in IN · Below recommended RN staffing · Worst in INFINITY HEALTHCARE CONSULTING chain · No penalties on record
What this means for your family
While recent reviews suggest significant improvements in management and building atmosphere, the facility has a history of serious communication and staffing issues. We recommend that you visit in person during off-hours or weekends to verify that the current improvements in care and responsiveness are consistent throughout the week.
Google Reviews
Google Reviews
53 reviews on Google“Westpark a Waters Community presents a polarized experience, with recent reviews highlighting significant improvements in management and building aesthetics, while older and some critical reviews raise serious concerns regarding neglect and poor communication. Families frequently praise the friendliness of the staff and the welcoming atmosphere, but others report instances of residents being ignored, poor hygiene, and difficulty reaching the facility by phone.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Clean and well-maintained building
- Engaging activities like Bingo
- Responsive management team
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Understaffing leading to neglect of basic resident needs (mentioned by 4 reviewers)
- Poor quality and inconsistent meal service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a top priority for our family, could you walk us through how you ensure consistent daily care and supervision for all 89 residents?
- 2We understand that communication is vital; what is the most reliable way for us to get in touch with our loved one’s primary nurse or care team if we have urgent questions?
- 3I noticed some feedback regarding the dining experience—could you tell us how you handle special dietary needs and how you ensure meals are served consistently and at the right temperature?
- 4With 13 recent state violations on record, what specific steps has the leadership team taken over the past year to improve your health inspection outcomes and overall quality of care?
- 5We love that your residents enjoy activities like Bingo; how do you balance these social events with the need for personalized attention for residents who might require more hands-on assistance?
- 6In the event of a medical emergency, what is your protocol for notifying family members, and how quickly can we expect a status update from the clinical team?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very friendly and helpful. I appreciate staff for going above and beyond. The environment is welcoming.”
“The leadership team takes the responsibility of making the facility homelike for those in their care, often times going above and beyond to provide the Residents with resources and accommodations.”
“How do you forget to serve someone lunch or dinner!! How do you leave someone in a wheelchair for hours and they have no way to get to a call button.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
12
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westpark A Waters Community has recurring deficiencies across multiple surveys, with families filing complaints about medication management and resident rights issues. The facility shows persistent problems with medication management, fire safety systems, and quality of care, appearing in surveys from 2023 through 2025. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that warrant careful consideration.
Oct 10, 2025Complaint2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 10, 2025Routine14
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 5, 2024Routine12
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Feb 27, 2023Routine15
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Ownership & Operations
Who Operates This Facility
Westpark a Waters Community
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 44 of 69 (Worst)
Ownership & Management
Owners
Blisko, Michael
Owner
Major Hospital
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit westparkawc.com
Medicare data downloads
Original nursing home datasets
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