North Capitol Nursing & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 65 Google reviews
Watch North Capitol Nursing & Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility has received praise for its therapy and activity programs, the recurring reports of medical neglect and poor communication are extremely concerning. If you consider this facility, we strongly recommend conducting an unannounced visit and asking specifically about their protocols for monitoring patients with acute medical needs.
Google Reviews
Google Reviews
65 reviews on Google“North Capitol Nursing & Rehabilitation Center presents a polarized experience, with recent reviews highlighting significant improvements in management, facility cleanliness, and staff attentiveness. However, multiple families have reported severe, life-threatening neglect and poor communication, particularly concerning medical care and responsiveness during emergencies. Prospective families should weigh the praise for the therapy and activities departments against the serious allegations of neglect and administrative failures.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled rehabilitation therapy team
- Engaging and consistent activity programs
- Recent improvements in facility cleanliness and atmosphere
- Warm and attentive front-desk and nursing staff
Concerns
- Severe medical neglect leading to critical health conditions (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
- Facility hygiene issues including pests and mold (mentioned by 2 reviewers)
- Theft of personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much effort the front desk and nursing staff put into being warm and attentive; how do you ensure that same level of care is maintained during shift changes?
- 2We've heard great things about your rehabilitation therapy team; could you tell us more about how the therapists work with residents on their personalized recovery goals?
- 3What kind of engaging daily activities or social programs do you have planned to keep the residents active and connected?
- 4How does the nursing team manage medication schedules to ensure every resident receives the correct dosage at the right time?
- 5In the event of a medical emergency after hours, what is the specific protocol for contacting the family and ensuring immediate care?
- 6Could you walk us through your current processes for facility maintenance and cleanliness to ensure a comfortable environment for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department was excellent and worked real hard with her one on one to strengthen her lower extremities. I highly recommend this facility for anyone looking for a great rehab facility.”
“North Capitol has made great strides in the care they provide to the community. The management staff has been consistent and the direct care staff is caring and attentive. The issues of the past are not what you will encounter today.”
“This place neglected him for 7 days to the point his bladder and colon almost ruptured if it wasn't for the amazing doctors at methodist.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has received 37 deficiencies across 9 surveys, with families filing 15 complaint-triggered reports, indicating ongoing concerns. The most recurring problems involve quality of care and treatment, environmental safety and cleanliness, and medication management. Recent 2026 deficiencies show unresolved issues with resident belongings protection, pain management, and pharmacy services that still need correction plans rather than completed fixes.
Jan 29, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Jul 30, 2025Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Feb 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 26, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 3, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Ownership & Operations
Who Operates This Facility
North Capitol Nursing & Rehabilitation Center
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 87 of 91
Ownership & Management
Owners
The Health and Hospital Corporation of Marion County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Creekside Health and Rehabilitation Center
4.2 miNursing Home · Indianapolis, IN
Community Nursing and Rehabilitation Center
4.8 miNursing Home · Indianapolis, IN
Arlington Place Health Campus
5.3 miNursing Home · Indianapolis, IN
Envive of Beech Grove
5.4 miNursing Home · Beech Grove, IN
Bethany Village
5.6 miNursing Home · Indianapolis, IN
Beech Grove Meadows
5.7 miNursing Home · Beech Grove, IN