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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 65 Google reviews
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North Capitol Nursing & Rehabilitation Center has a middle-range Medicare overall rating. Strengths include dedicated and skilled rehabilitation therapy team. Some reviewers note concerns about severe medical neglect leading to critical health conditions (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
North Capitol Nursing & Rehabilitation Center presents a polarized experience, with recent reviews highlighting significant improvements in management, facility cleanliness, and staff attentiveness. However, multiple families have reported severe, life-threatening neglect and poor communication, particularly concerning medical care and responsiveness during emergencies. Prospective families should weigh the praise for the therapy and activities departments against the serious allegations of neglect and administrative failures.
Quality Themes
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Rating Trends
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Distribution · 67 analyzed
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Key Review Excerpts
“The therapy department was excellent and worked real hard with her one on one to strengthen her lower extremities. I highly recommend this facility for anyone looking for a great rehab facility.”
“North Capitol has made great strides in the care they provide to the community. The management staff has been consistent and the direct care staff is caring and attentive. The issues of the past are not what you will encounter today.”
“This place neglected him for 7 days to the point his bladder and colon almost ruptured if it wasn't for the amazing doctors at methodist.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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3
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has received 37 deficiencies across 9 surveys, with families filing 15 complaint-triggered reports, indicating ongoing concerns. The most recurring problems involve quality of care and treatment, environmental safety and cleanliness, and medication management. Recent 2026 deficiencies show unresolved issues with resident belongings protection, pain management, and pharmacy services that still need correction plans rather than completed fixes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
North Capitol Nursing & Rehabilitation Center
for profit
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 87 of 91
Key personnel
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