Westminster Village North
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 87 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 6)
- High staff turnover (53%)
- High RN turnover (56%)
Bottom 25% in IN · Below recommended RN staffing · Worst in BHI SENIOR LIVING chain · No penalties on record
What this means for your family
Westminster Village North is an excellent choice for independent living, offering a vibrant community and beautiful campus. However, if you are considering the skilled nursing or rehab units, please be aware of recurring reports regarding slow response times and staff negligence; we strongly recommend conducting an unannounced visit to observe staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
87 reviews on Google“Westminster Village North receives polarized feedback, with many long-term independent living residents praising the community atmosphere, activities, and campus layout. However, families of residents in skilled nursing and rehab report serious concerns regarding staff responsiveness, neglect, and poor communication. While the facility is often described as beautiful and well-maintained, the quality of care appears inconsistent depending on the level of service required.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Engaging activities and social programs
- Friendly and helpful independent living staff
- Strong sense of community for long-term residents
Concerns
- Slow or non-existent response to call lights and basic needs (mentioned by 5 reviewers)
- Staff negligence and lack of supervision in nursing/rehab (mentioned by 4 reviewers)
- Poor communication with family members regarding resident care (mentioned by 3 reviewers)
- Inconsistent quality of food and dining services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to address concerns regarding a resident's daily care?
- 2With 148 residents on campus, what specific protocols do you have in place to ensure call lights are answered promptly and basic needs are met consistently?
- 3Given the recent focus on staffing levels in your quality reports, how are you currently managing nurse-to-resident ratios to ensure residents receive the oversight they need?
- 4I’ve heard wonderful things about your social programs and community atmosphere; could you walk me through a typical week of activities for someone in nursing care?
- 5How does your nursing team keep families updated on changes in a resident's health or medication management, especially when we aren't able to visit daily?
- 6What steps is the facility taking to improve the consistency and quality of the dining experience for residents who require specialized care?
Personalized based on this facility's data
Key Review Excerpts
“The staff negligence, disregard for client needs and safety was appalling. Two CNAs dropped my mom, and did not record the incident.”
“I have lived at WVN over 10 years and have never regretted my decision. Residents and staff are friendly and helpful. All home maintenance is taken care of in a timely manner to my satisfaction.”
“However find the nurses in one wing was not interested in attending to a resident in a wheelchair chair whose head was leaned back and appeared unconscious. I observed the resident at the early part of my visit and 2 hours later, the resident still had not moved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westminster Village North shows concerning patterns with 14 complaint-triggered deficiencies indicating families have filed reports about care issues. The facility has recurring problems across all survey years in medication management, fire safety systems, and basic care quality including accident prevention and treatment provision. While all deficiencies show correction dates, the persistence of similar issues across multiple years, particularly in resident safety and pharmacy services, suggests ongoing operational challenges that warrant careful evaluation during any visit.
Nov 24, 2025Routine27
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Aug 19, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 16, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 18, 2024Routine21
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 18, 2024Complaint6
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Feb 23, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Westminster Village North
government
Chain Affiliation
Bhi Senior Living
7 facilities nationwide
Chain avg rating: 3.6/5 · Rank 6 of 7 (Worst)
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Bloomstrom, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Caldwell, Jefrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Dalton, Doug
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Dattilo, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ellis, Brian
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Jones, L. Dean
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kelly, Beth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Koselke, Elizabeth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meredith, Wendy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Miller, Roger
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Richardson, Jane
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Robbins, Fred
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Seigel, Jane
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Terp, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Weideman II, Roger
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit westminstervillage.com
Medicare data downloads
Original nursing home datasets
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