Allison Pointe Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 95 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 6)
- High staff turnover (52%)
Below average in IN · Below recommended RN staffing · Below chain average · $56,381 in fines
What this means for your family
This facility has a history of severe safety and care concerns, including reports of residents being left unattended and medication errors. While some families report positive experiences with the admissions team, the recurring nature of these critical complaints suggests extreme caution is required; we strongly recommend looking for a facility with a more consistent track record of basic patient care.
Google Reviews
Google Reviews
95 reviews on Google“Allison Pointe Healthcare Center is a nursing and rehabilitation facility that faces severe, recurring allegations of neglect, poor hygiene, and dangerous understaffing. While a small subset of reviewers praises the admissions process and specific therapy staff, the vast majority of feedback describes a facility where residents are frequently left unattended, medications are missed, and basic sanitary standards are not met.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and capable physical therapy staff
- Streamlined admissions process
- Helpful social services and administrative staff
Concerns
- Chronic understaffing and failure to respond to call lights (mentioned by 18 reviewers)
- Medication management errors and missed doses (mentioned by 12 reviewers)
- Poor hygiene, lack of bathing, and unsanitary conditions (mentioned by 14 reviewers)
- Inadequate communication with families regarding patient status (mentioned by 9 reviewers)
- Inedible or nutritionally inadequate food (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical therapy team; could you tell us more about how they work with residents on their daily mobility goals?
- 2How does the nursing team ensure that medication schedules are strictly followed and that every dose is documented accurately?
- 3What specific protocols do you have in place to ensure call lights are answered promptly, especially during the night shifts?
- 4Could you walk us through your daily routine for resident hygiene and how you ensure the living areas and personal care remain consistently clean?
- 5What is the process for communicating updates to family members if there is a change in a resident's health or status?
- 6How would you describe the dining experience here, and how do you ensure the meals are both nutritious and appealing to the residents?
Personalized based on this facility's data
Key Review Excerpts
“My mom has not been bathed in two weeks they are not changing the dressing on her wounds. They arent not keeping her hydrated like the doctors have ordered.”
“The nurses will tell you to leave them alone, lpns will go off on you in front of your love one. His colostomy bag busted or leaked so many times and he would lay there for hours before ANYONE would answer the nurses”
“The staff are unprofessional, dismissive, and seemed completely uninterested in patient care. Instead of feeling cared for, I felt ignored and rushed, as if I were just an inconvenience.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-driven issues, with families filing reports that triggered 37 deficiencies across multiple surveys. The most recurring problems involve quality of care and treatment, medication management, and environmental safety and cleanliness. While all deficiencies show correction dates, the persistent nature of issues across surveys through 2025 suggests ongoing challenges with maintaining consistent standards of care.
Feb 25, 2026Routine16
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 31, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 10, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 13, 2025Complaint5
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 4, 2025Complaint4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 4, 2025Routine10
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Nov 3, 2023
$56,381
Payment Denial
Nov 3, 2023
2-day denial
Ownership & Operations
Who Operates This Facility
Allison Pointe Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 99 of 121
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Eighty Second Mgt Co LLC
Owner (parent company) · Organization
Omega Healthcare Investors INC
Owner (parent company) · Organization
Omg in Mstr Lsco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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