Majestic Care of Mccordsville
Strong Medicare quality ratings; families often praise effective rehab therapy services. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
While the facility offers strong rehab services and engaging activities, the recent reports of unprofessional staff behavior and poor communication are concerning. We recommend visiting in person during off-peak hours to observe staff interactions and asking management directly about their current staff retention and training protocols.
Google Reviews
Google Reviews
19 reviews on Google“Majestic Care of McCordsville receives polarized feedback, with some families praising the rehab therapy and staff engagement, while others report significant concerns regarding staff professionalism and facility atmosphere. Recent reviews highlight improvements to the building's exterior and cleanliness, but persistent complaints about staff attitude and responsiveness remain a point of contention for some visitors.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehab therapy services
- Clean and well-maintained building
- Engaging activities and special events
- Personalized, homelike care environment
Concerns
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Lack of staff attentiveness or laziness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility has a smaller capacity of 48 residents, how do you ensure consistent, personalized attention for each individual throughout the day?
- 2I noticed that staffing levels are a primary focus for your team; what specific steps are you taking to improve staff-to-resident engagement and responsiveness?
- 3Communication is very important to our family; what is the best way for us to reach the nursing team or administration if we have questions or need an update on our loved one?
- 4I see that you are very active in responding to feedback online; how do you incorporate that family input into your daily operations and staff training?
- 5The reviews highlight some wonderful activities and special events; could you walk us through a typical week of social engagement for residents?
- 6With your strong focus on rehab therapy, how do you coordinate that care with the daily nursing staff to ensure a seamless recovery process?
Personalized based on this facility's data
Key Review Excerpts
“My mom is currently at this facility and it’s been a wonderful experience. Everyone is so helpful if I have questions or need anything at all. I love that they do their special events for the residents family members to enjoy together!”
“Majestic Care has staff that is willing to jump in and play cards or take walks with the residents, along with taking actual care of their needs. Clean, friendly, peaceful atmosphere - it's what a skilled facility should be!”
“I wouldn’t tell anyone about this place. I don’t know what happened but it went down hill. We brought snacks for My Dad and everyone else helped themselves to them. Some of the staff members are rude. They don’t like their jobs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent safety and care concerns, with accident prevention issues appearing across three separate surveys and families filing complaint reports about inadequate care assistance and safety hazards. The most recurring problems involve accident prevention, daily living assistance, and medication management, though all deficiencies show correction dates. Families should carefully inquire about current safety protocols and staffing improvements given the pattern of repeated violations in critical care areas.
Aug 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 6, 2025Routine2
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
May 24, 2024Routine6
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 21, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 28, 2023Routine8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Ownership & Operations
Who Operates This Facility
Majestic Care of Mccordsville
government
Chain Affiliation
Majestic Care
35 facilities nationwide
Chain avg rating: 2.6/5 · Rank 5 of 34
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit majesticcare.com
Medicare data downloads
Original nursing home datasets
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