Westminster Village
Strong Medicare quality ratings; families often praise genuine and empathetic staff. Still worth an in-person visit.
based on 17 Google reviews

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What this means for your family
Westminster Village is highly regarded for its compassionate staff and quality dining, making it a strong contender for long-term care. However, because there are conflicting reports regarding staff professionalism and building maintenance, we recommend scheduling a tour during off-peak hours to observe the environment firsthand and speaking directly with current residents' families.
Google Reviews
Google Reviews
17 reviews on Google“Westminster Village receives high praise from residents and family members who highlight the genuine, empathetic nature of the staff and the high quality of the food. While most feedback is overwhelmingly positive regarding the community atmosphere and cleanliness, there are isolated but severe negative reports concerning staff professionalism and building maintenance that suggest a potential disconnect in experiences.”
Quality Themes
Tap a score for detailsStrengths
- Genuine and empathetic staff
- High-quality dining options
- Clean and well-maintained facilities
- Strong sense of community and social engagement
Concerns
- Rude or unprofessional staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about the dining options here; could you tell us more about the daily menus and how much variety there is for residents?
- 2The community seems very social, so what kind of daily activities or group outings do you organize to keep residents engaged?
- 3We noticed the facility is very well-maintained; how often are the resident rooms and common areas deep-cleaned?
- 4With the high staffing rating, how do you ensure that the care remains consistent and professional across all shifts?
- 5Could you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health during the night?
- 6How does the management team stay involved with resident feedback and address any concerns that families might bring forward?
Personalized based on this facility's data
Key Review Excerpts
“The staff is so genuine, almost like people serving a ministry versus 'having a job'. They are very patient, empathetic, but also efficient.”
“I have been here for over Four years. Every day has been a pleasure.The Food is outstanding , with a variety of choices .Quantity very good. The maintenance staff outstanding.”
“My parents moved in earlier this year and the place is immaculate. The staff is wonderful and they know these residents by name. The food is great.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westminster Village shows a concerning pattern of persistent safety and care issues, with families filing complaints about safety hazards and communication failures. The facility has recurring problems with fire safety systems, infection control, and medication management across multiple surveys from 2022-2024. While all deficiencies show correction dates, the repeated nature of safety violations and the fact that three complaint-triggered investigations occurred suggest ongoing challenges with maintaining consistent care standards.
Mar 31, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 10, 2024Routine18
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Mar 26, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 23, 2023Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jun 7, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 14, 2022Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Mar 26, 2024
$12,149
Payment Denial
Mar 26, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
Westminster Village
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit westminstervillageinc.com
Medicare data downloads
Original nursing home datasets
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