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Nursing Home

Westminster Village

Strong Medicare quality ratings; families often praise genuine and empathetic staff. Still worth an in-person visit.

2025 East Lincoln Street, Bloomington, IL 6170148 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 17 Google reviews

Westminster Village Nursing Home in Bloomington, IL — Street View
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What this means for your family

Westminster Village is highly regarded for its compassionate staff and quality dining, making it a strong contender for long-term care. However, because there are conflicting reports regarding staff professionalism and building maintenance, we recommend scheduling a tour during off-peak hours to observe the environment firsthand and speaking directly with current residents' families.

Google Reviews

Google Reviews

17 reviews on Google
Westminster Village receives high praise from residents and family members who highlight the genuine, empathetic nature of the staff and the high quality of the food. While most feedback is overwhelmingly positive regarding the community atmosphere and cleanliness, there are isolated but severe negative reports concerning staff professionalism and building maintenance that suggest a potential disconnect in experiences.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean8.0Activities8.0MedsN/AMemory9.0CommsN/AValueN/A

Strengths

  • Genuine and empathetic staff
  • High-quality dining options
  • Clean and well-maintained facilities
  • Strong sense of community and social engagement

Concerns

  • Rude or unprofessional staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'13(1)5.05.0'20(1)2.63.5'22(6)5.05.0'24(1)5.0'25(1)

Distribution · 18 analyzed

5
12
4
0
3
1
2
1
1
4

How They Respond to Reviews

24%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard great things about the dining options here; could you tell us more about the daily menus and how much variety there is for residents?
  • 2The community seems very social, so what kind of daily activities or group outings do you organize to keep residents engaged?
  • 3We noticed the facility is very well-maintained; how often are the resident rooms and common areas deep-cleaned?
  • 4With the high staffing rating, how do you ensure that the care remains consistent and professional across all shifts?
  • 5Could you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health during the night?
  • 6How does the management team stay involved with resident feedback and address any concerns that families might bring forward?

Personalized based on this facility's data


Key Review Excerpts

The staff is so genuine, almost like people serving a ministry versus 'having a job'. They are very patient, empathetic, but also efficient.

Long-term resident's family · 2013★★★★★

I have been here for over Four years. Every day has been a pleasure.The Food is outstanding , with a variety of choices .Quantity very good. The maintenance staff outstanding.

Long-term resident · 2023★★★★★

My parents moved in earlier this year and the place is immaculate. The staff is wonderful and they know these residents by name. The food is great.

Long-term resident's family · 2021★★★★★
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.13hrs
OK
Registered nurses for medical care
Total Nursing
4.12hrs
OK
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility30.4%
Mixed vs Avgs
Here
30.4%
US
12.1%
IL
52.5%
Mc lean
46.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.6%
Worse than Avg
Here
29.6%
US
15.3%
IL
15.9%
Mc lean
18.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
19.4%
IL
21.1%
Mc lean
22.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IL
90.0%
Mc lean
97.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
IL
91.8%
Mc lean
97.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.8%
Better than Avg
Here
14.8%
US
15.4%
IL
21.8%
Mc lean
17.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
79.7%
IL
63.1%
Mc lean
79.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
81.8%
IL
69.0%
Mc lean
89.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
IL
2.4%
Mc lean
0.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
2penalties
Above state avg (12.0)
4 complaint-triggered
$12,149 in fines

Westminster Village shows a concerning pattern of persistent safety and care issues, with families filing complaints about safety hazards and communication failures. The facility has recurring problems with fire safety systems, infection control, and medication management across multiple surveys from 2022-2024. While all deficiencies show correction dates, the repeated nature of safety violations and the fact that three complaint-triggered investigations occurred suggest ongoing challenges with maintaining consistent care standards.

Mar 31, 2026Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 10, 2024Routine
18
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

Mar 26, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 23, 2023Routine
13
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0133Potential for harm · PatternCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0607Minimal · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Jun 7, 2023Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Oct 14, 2022Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Federal Penalties

Fine

Mar 26, 2024

$12,149

Payment Denial

Mar 26, 2024

5-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westminster Village

Organization Type

nonprofit

Ownership & Management

Key personnel

Armstrong, CarlosOfficer / DirectorBeaty, ChadOfficer / DirectorBuettner, ChrisOfficer / DirectorCurtis, SarahOfficer / DirectorDekeersgieter, MarkOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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