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Nursing HomeMedicaid Investigative

Mclean County Nursing Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

901 North Main, Normal, IL 61761148 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 62 Google reviews

5
4
3
2
1
Mclean County Nursing Home Nursing Home in Normal, IL — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)

Below average in IL · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

While this facility has a history of providing excellent hospice and rehab support, recent reviews indicate a concerning decline in consistency and basic care standards. If you are considering this facility, we strongly recommend conducting unannounced visits at different times of the day to observe how staff interact with residents during feeding and medication times.

Google Reviews

Google Reviews

62 reviews on Google
McLean County Nursing Home receives highly polarized feedback, with many families praising the compassionate hospice and rehab care, while others report severe lapses in basic patient needs. While some reviewers highlight excellent communication and advocacy, others describe disturbing incidents of neglect, including issues with medication timing and hygiene. Prospective families should be aware of this inconsistency, as experiences appear to vary significantly depending on the specific unit or time period.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean8.0Activities6.0Meds3.0MemoryN/AComms7.0ValueN/A

Strengths

  • Compassionate hospice and end-of-life care
  • Strong support for rehab recovery
  • Helpful and communicative administrative staff
  • Clean and well-maintained facility environment

Concerns

  • Neglect of basic hygiene and feeding (mentioned by 3 reviewers)
  • Inconsistent medical care and procedure follow-through (mentioned by 2 reviewers)
  • Staff rudeness and lack of empathy (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(11)'19(7)'21(2)'23(8)'25(2)'26(2)

Distribution · 68 analyzed

5
39
4
7
3
7
2
3
1
12

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the compassion shown during hospice and end-of-life care; how do you ensure that same level of empathy is felt by all residents during their daily routine?
  • 2With the high staffing rating you have, how do you ensure that every resident's personal hygiene and feeding needs are consistently met during busy shifts?
  • 3What specific protocols do you have in place to ensure medication management is handled accurately and without any missed doses?
  • 4How does the nursing team handle medical emergencies or changes in a resident's condition during the overnight hours?
  • 5Could you tell us more about the dining experience and what steps are being taken to improve the variety and quality of the meals served?
  • 6What kind of daily activities or social engagement programs do you offer to keep residents active and connected to the community?

Personalized based on this facility's data


Key Review Excerpts

Not only did our mom dramatically improve while at MCNH, under very difficult physical and mental circumstances, when it came time to help us with testimony in describing our mom's condition to the appeal Judge, MCNH folks went to bat for us.

Long-term resident's family · 2021★★★★★

My father returned to the facility in May 2025 in palliative care And had I known -what I saw would have happened-I would never have put him there. While we had a good experience when he was there before- THIS experience was completely different.

Long-term resident's family · 2026☆☆☆☆

They took great care of my Mom and helped me through many, many decisions which had to be made. They kept me informed of any changes that needed to be made.

Hospice family member · 2023☆☆☆☆
Source: 62 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.79hrs
OK
Registered nurses for medical care
Total Nursing
4.31hrs
OK
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
IL
52.5%
Mc lean
50.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility30.7%
Worse than Avg
Here
30.7%
US
15.3%
IL
15.9%
Mc lean
18.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility29.6%
Worse than Avg
Here
29.6%
US
14.4%
IL
14.2%
Mc lean
15.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.4%
Worse than Avg
Here
32.4%
US
19.4%
IL
21.1%
Mc lean
22.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
IL
91.8%
Mc lean
97.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Mixed vs Avgs
Here
97.1%
US
93.4%
IL
90.0%
Mc lean
97.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
79.7%
IL
63.1%
Mc lean
79.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.1%
Better than Avg
Here
92.1%
US
81.8%
IL
69.0%
Mc lean
90.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IL
2.4%
Mc lean
0.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (12.0)
6 complaint-triggered

McLean County Nursing Home has faced recurring issues with medication management, resident protection, and care quality, with families filing complaint reports that triggered investigations into abuse prevention and resident rights violations. The facility shows a pattern of repeated medication errors and has struggled with protecting residents from abuse across multiple surveys. While all deficiencies have correction dates, the persistence of similar problems across different time periods suggests ongoing challenges with consistent care standards.

Aug 13, 2025Routine
3
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Aug 13, 2025Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

May 12, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 23, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 14, 2024Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 7, 2024Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mclean County Nursing Home

Organization Type

government

Ownership & Management

Owners

County of Mclean

Owner · Organization

100%

Cochrane, Lisa

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Tinsley, Ronald

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Argent Trust CompanyManagerCounty of McleanManagerBolster, KimberlyManagerBonnell, ChelseyManagerBounds, SharonManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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