Arcadia Care Bloomington
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 11.0)
Bottom 25% in IL · Critically understaffed (RN) · Significantly below average staffing · Worst in ARCADIA CARE chain · $45,965 in fines · Abuse citation
What this means for your family
While some families report excellent experiences with the activity staff and compassionate care, there are consistent, serious reports regarding facility cleanliness and medical oversight. If you consider this facility, perform an unannounced tour specifically to inspect the cleanliness of resident rooms and ask for a detailed plan on how medication management and call-light response times are monitored.
Google Reviews
Google Reviews
21 reviews on Google“Arcadia Care Bloomington receives highly polarized feedback, with some families praising the compassionate, dedicated staff and engaging activities, while others report severe neglect and unsanitary conditions. Recurring complaints focus on poor facility cleanliness, unresponsive communication, and critical lapses in medical care. Prospective families should be aware of these significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activity programs
- Compassionate individual staff members
- Responsive leadership for some families
Concerns
- Poor facility cleanliness and hygiene (mentioned by 6 reviewers)
- Neglect and poor medical care (mentioned by 4 reviewers)
- Rude or unresponsive communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your activity programs; could you tell us more about how you keep residents engaged throughout the week?
- 2How does your leadership team stay in touch with families to ensure we are always updated on our loved one's well-being?
- 3What specific protocols do you have in place to ensure medication management is handled with 100% accuracy every single day?
- 4Could you walk us through your daily cleaning and sanitation schedule to help us understand how you maintain a hygienic environment?
- 5How does the nursing staff handle medical emergencies or changes in health status during the overnight hours?
- 6What steps are being taken to improve the dining experience and the variety of meals served to residents?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, aides and entire staff have been amazing. I wanted a place where she would receive loving and compassionate care and Arcadia Care has delivered.”
“The rooms are absolutely disgusting. The room our family member was moved to had not been cleaned and has what appears to be vomit or fecal matter on the wall.”
“Although the facility definitely needs updates and repairs, the staff has been outstanding. My mom is being very well cared for and is very happy there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arcadia Care Bloomington has concerning patterns of serious issues with most deficiencies (40 of 60) triggered by family complaints. The facility repeatedly struggles with preventing abuse and neglect, maintaining safe environments, and ensuring proper care. Safety hazards and nursing staffing problems persist across multiple surveys, though all violations have been officially corrected when identified.
Mar 23, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2025Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 15, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 20, 2025Complaint3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jun 12, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Oct 15, 2025
$133,860
Payment Denial
Oct 15, 2025
34-day denial
Payment Denial
Apr 10, 2025
5-day denial
Fine
Mar 27, 2024
$31,772
Fine
Nov 29, 2023
$14,193
Ownership & Operations
Who Operates This Facility
Arcadia Care Bloomington
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Chain avg rating: 1.8/5 · Rank 11 of 19 (Worst)
Ownership & Management
Owners
Bm Equities LLC
Owner · Organization
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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