Loft Rehab & Nursing of Normal
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 69 Google reviews
Watch Loft Rehab & Nursing of Normal
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 11.0)
- High staff turnover (52%)
Bottom 25% in IL · Below recommended RN staffing · Worst in THE LOFT REHABILITATION AND NURSING chain · $203,405 in fines
What this means for your family
While some patients report success with the rehab program, the facility has a concerning pattern of reports regarding neglect and poor communication. We strongly advise families to conduct an unannounced visit and speak directly with current residents or their families to verify the consistency of care before making a decision.
Google Reviews
Google Reviews
69 reviews on Google“Reviews for The Loft Rehab & Nursing of Normal are highly polarized, reflecting a stark divide between those who praise the facility's rehab program and those who report severe neglect. While some families and patients highlight a caring, attentive staff and effective therapy, others describe alarming instances of poor hygiene, medical mismanagement, and dismissive administration. Prospective families should be aware of significant, recurring complaints regarding basic patient care and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Some staff members described as kind and caring
- Engaging activities and community interaction
Concerns
- Neglect and poor hygiene (e.g., soiled clothing, lack of basic care) (mentioned by 4 reviewers)
- Poor communication and dismissive administration (mentioned by 5 reviewers)
- Inconsistent or poor quality of food (mentioned by 3 reviewers)
- Understaffing or lack of trained personnel (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on facility operations, what specific steps is leadership taking to improve communication and responsiveness with family members?
- 2I noticed some concerns regarding hygiene and daily care; could you walk me through the daily routine for ensuring residents remain clean and comfortable?
- 3With the current staffing levels, how do you ensure that residents receive timely assistance with their personal needs throughout the day and night?
- 4I see that you have some engaging activity programs; how do you encourage residents to participate in these, and how often are they updated to keep things fresh?
- 5Could you explain the process for monitoring and managing medications to ensure accuracy and safety for residents?
- 6I appreciate that you respond to feedback online; how do you incorporate that family input into your daily management and quality improvement efforts?
Personalized based on this facility's data
Key Review Excerpts
“My family member was here and every time I came she was saturated in urine. I had to clean her when I came to see her. A CNA was asked to assist and she rolled her eyes and walked away.”
“My mother almost died here after weeks of neglect and patient blaming. She's currently hospitalized, 6 days & counting as a result of their incompetent care. The administration, therapy staff & medical staff LIE, ignore you & do NOT listen to grave concerns shared.”
“The rehab staff are professional in all ways and friendly to all. The nurses were friendly and talkative. The CNAs were kind, caring, and friendly as well. My room was always clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
2
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering deficiencies at this facility, with recurring issues in accident prevention, medication management, and resident rights. The facility shows persistent problems with accident hazards appearing across multiple surveys from 2022 to 2025, and medication errors cited repeatedly. While most violations have correction dates, some recent deficiencies including resident abuse protection and accident prevention remain under correction plans, suggesting ongoing safety concerns that warrant careful evaluation during visits.
Feb 18, 2026Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 2, 2026Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 1, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 29, 2025Complaint2
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 6, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jun 24, 2024
$12,356
Fine
Jun 24, 2024
$85,859
Payment Denial
Jun 24, 2024
52-day denial
Fine
Sep 27, 2023
$105,190
Ownership & Operations
Who Operates This Facility
Loft Rehab & Nursing of Normal
for profit
Chain Affiliation
The Loft Rehabilitation and Nursing
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 4 of 7 (Worst)
Ownership & Management
Owners
Aaron, Adam
Owner
Aaron, Daniel
Owner
Aaron, Michael
Owner
Aaron, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit theloftrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Arc at Normal
1.2 miNursing Home · Normal, IL
Goldwater Care Bloomington
1.3 miNursing Home · Bloomington, IL
Mclean County Nursing Home
1.4 miNursing Home · Normal, IL
Arcadia Care Bloomington
1.4 miNursing Home · Bloomington, IL
Westminster Village
3.1 miNursing Home · Bloomington, IL
Luther Oaks
4.4 miNursing Home · Bloomington, IL