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Nursing Home · Normal, IL
510 Broadway, Normal, IL 61761
Map location from our source data
Medicare overall rating
2 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 116 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
You don't need to know everything. Start with these questions.
Medicare rates this facility 2 out of 5 overall. Medicare reports an average of 0.64 registered-nurse hours per resident per day. Ask how coverage varies across shifts. The latest standard survey recorded 30 findings, above the IL average of 12.0. Review the inspection findings, ask which corrective actions are complete, and discuss the support your family member would receive.
Reviews for The Loft Rehab & Nursing of Normal are highly polarized, reflecting a stark divide between those who praise the facility's rehab program and those who report severe neglect. While some families and patients highlight a caring, attentive staff and effective therapy, others describe alarming instances of poor hygiene, medical mismanagement, and dismissive administration. Prospective families should be aware of significant, recurring complaints regarding basic patient care and communication failures.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Experiences are split between praise for caring individuals and reports of rude, untrained, or neglectful staff.
Multiple families reported that administration and staff were dismissive, lied, or failed to address grave concerns.
Several reviewers reported filthy rooms and strong odors of human waste.
Multiple reviewers described the food as low quality, cold, or gross, though one reviewer enjoyed specific treats.
Reviewers consistently noted that the activities team is active and encourages resident participation.
Reports of failure to manage medical equipment like colostomy bags and misdiagnosis indicate significant safety concerns.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“My family member was here and every time I came she was saturated in urine. I had to clean her when I came to see her. A CNA was asked to assist and she rolled her eyes and walked away.”
“My mother almost died here after weeks of neglect and patient blaming. She's currently hospitalized, 6 days & counting as a result of their incompetent care. The administration, therapy staff & medical staff LIE, ignore you & do NOT listen to grave concerns shared.”
“The rehab staff are professional in all ways and friendly to all. The nurses were friendly and talkative. The CNAs were kind, caring, and friendly as well. My room was always clean.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaint reports triggering deficiencies at this facility, with recurring issues in accident prevention, medication management, and resident rights. The facility shows persistent problems with accident hazards appearing across multiple surveys from 2022 to 2025, and medication errors cited repeatedly. While most violations have correction dates, some recent deficiencies including resident abuse protection and accident prevention remain under correction plans, suggesting ongoing safety concerns that warrant careful evaluation during visits.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
May 17, 2026
$51,870
Fine
Dec 1, 2025
$98,358
Payment Denial
Dec 1, 2025
119-day denial
Fine
Jun 24, 2024
$12,356
Payment Denial
Jun 24, 2024
52-day denial
Fine
Jun 24, 2024
$85,859
Fine
Sep 27, 2023
$105,190
Loft Rehab & Nursing of Normal
for profit
The Loft Rehabilitation and Nursing
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 4 of 7 (Lowest rating)
Owners
Aaron, Adam
Owner
Aaron, Daniel
Owner
Aaron, Michael
Owner
Aaron, Robert
Owner
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with the state licensing agency. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit theloftrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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