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Nursing Home · Normal, IL
509 North Adelaide, Normal, IL 61761
Map location from our source data
Medicare overall rating
1 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 141 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
You don't need to know everything. Start with these questions.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
The ARC at Normal receives highly polarized feedback, with some families praising the compassionate staff and dementia care, while others report severe neglect and safety concerns. Frequent complaints include poor facility maintenance, inadequate staffing levels, and failures in basic resident care such as hygiene and fall prevention. Families considering this facility should be aware of the significant gap between the positive experiences reported by some and the alarming safety incidents reported by others.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Reviews are split between praise for compassionate care and reports of neglect and unprofessional management.
Multiple reports of families not being notified of falls or medical transfers in a timely manner.
Reviewers mention dirty facilities and peeling paint, though some praise the clean environment.
Multiple reviewers describe meals as poor quality, including cold food and inadequate nutrition.
Visitors noted that dining spaces are active and engaging for residents.
A reviewer reported issues with the facility failing to properly handle comfort medication for a hospice patient.
The Legacy unit received specific praise for providing excellent care to dementia patients.
Reviewers expressed frustration regarding the high cost relative to the poor quality of care and facility conditions.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“Our 92 old mother in the final stages of dementia received excellent care to the very end. Everyone at every level was kind, caring, and saw to it that mom’s needs were met.”
“On night 1, last night, he was left for 2 hours in his own urine and she had to drive from out of town to get him taken care of. This morning, he was served oatmeal with no milk or anything and a very black banana for breakfast.”
“No security at the front door. I have come to this facility 4 times and each time I was able to just walk in without having anyone at desk nor signing in. Scary that our most vulnerable people are a security risk.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing 48 reports that led to violations in abuse protection, care quality, and safety. The most recurring issues involve protecting residents from abuse and neglect, providing appropriate treatment and care, and maintaining safe environments free from hazards. While all violations show correction dates, the persistent nature of abuse protection failures across multiple years and the high volume of family complaints suggest ongoing care concerns that warrant careful consideration before placement.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Payment Denial
May 12, 2025
12-day denial
Fine
Feb 21, 2025
$51,701
Payment Denial
Feb 21, 2025
10-day denial
Fine
Nov 11, 2023
$10,491
Arc at Normal
for profit
Arcadia Care
25 facilities nationwide
Chain avg rating: 1.8/5 · Rank 8 of 19
Owners
David a Berkowitz Delta Trust
Owner · Organization
Joshua Hoffman Trust
Owner · Organization
Yosef Meystel Delta Trust
Owner · Organization
Goldfarb, Brian
Owner
Seitler, Dovid
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with the state licensing agency. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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