Arc at Normal
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 47 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 11.0)
Below average in IL · Below recommended RN staffing · $164,380 in fines · Abuse citation
What this means for your family
While the facility's dementia unit receives praise for compassionate care, the recurring reports of resident neglect, fall-related injuries, and poor facility maintenance are significant red flags. We strongly recommend that families conduct an unannounced visit to observe front-desk security and ask management specifically about their fall-prevention protocols and staffing ratios during night and weekend shifts.
Google Reviews
Google Reviews
47 reviews on Google“The ARC at Normal receives highly polarized feedback, with some families praising the compassionate staff and dementia care, while others report severe neglect and safety concerns. Frequent complaints include poor facility maintenance, inadequate staffing levels, and failures in basic resident care such as hygiene and fall prevention. Families considering this facility should be aware of the significant gap between the positive experiences reported by some and the alarming safety incidents reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Engaging activities and dining spaces
- Supportive dementia/memory care unit
Concerns
- Frequent resident falls and lack of fall prevention (mentioned by 4 reviewers)
- Poor hygiene and neglect of basic resident needs (mentioned by 4 reviewers)
- Inadequate staffing and slow response times (mentioned by 3 reviewers)
- Facility maintenance issues (A/C, peeling paint, broken equipment) (mentioned by 3 reviewers)
- Lack of security and front desk oversight (mentioned by 2 reviewers)
- Poor quality and nutritional value of meals (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding resident safety, what specific fall prevention protocols and monitoring systems do you have in place to ensure residents remain secure?
- 2Could you walk me through your current staffing plan and how you ensure that call lights are answered promptly, especially during shift changes or overnight hours?
- 3I noticed some concerns regarding facility maintenance; what is your current process for addressing repairs like climate control or equipment upkeep to ensure a comfortable living environment?
- 4How do you maintain consistent standards for hygiene and personal care, and how is this monitored by your nursing leadership team?
- 5I see that you engage with families online; how do you typically communicate with families regarding changes in a resident's health or any incidents that may occur?
- 6What does a typical day look like for residents in the memory care unit, and how do you tailor activities to keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“Our 92 old mother in the final stages of dementia received excellent care to the very end. Everyone at every level was kind, caring, and saw to it that mom’s needs were met.”
“On night 1, last night, he was left for 2 hours in his own urine and she had to drive from out of town to get him taken care of. This morning, he was served oatmeal with no milk or anything and a very black banana for breakfast.”
“No security at the front door. I have come to this facility 4 times and each time I was able to just walk in without having anyone at desk nor signing in. Scary that our most vulnerable people are a security risk.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing 48 reports that led to violations in abuse protection, care quality, and safety. The most recurring issues involve protecting residents from abuse and neglect, providing appropriate treatment and care, and maintaining safe environments free from hazards. While all violations show correction dates, the persistent nature of abuse protection failures across multiple years and the high volume of family complaints suggest ongoing care concerns that warrant careful consideration before placement.
Mar 30, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 5, 2026Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Dec 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 21, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 5, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Payment Denial
May 12, 2025
12-day denial
Fine
Feb 21, 2025
$51,701
Payment Denial
Feb 21, 2025
10-day denial
Fine
Nov 11, 2023
$10,491
Fine
Jun 28, 2023
$81,286
Payment Denial
Jun 28, 2023
38-day denial
Ownership & Operations
Who Operates This Facility
Arc at Normal
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Chain avg rating: 1.8/5 · Rank 8 of 19
Ownership & Management
Owners
David a Berkowitz Delta Trust
Owner · Organization
Joshua Hoffman Tr Joshua Hoffman Ttee
Owner · Organization
Yosef Meystel Delta Trust
Owner · Organization
Goldfarb, Brian
Owner
Seitler, Dovid
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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