Westfield Villa Gardens

FACILITY EVALUATION REPORT

COMPLAINT INVESTIGATION REPORT

This report details a complaint investigation conducted on multiple dates regarding resident care protocols. The investigation found that the allegations concerning improper eviction protocols and failure to report incidents were unsubstantiated based on the evidence reviewed. Therefore, no deficiencies were cited in this report.

This report details a complaint investigation conducted on multiple dates regarding resident care protocols. The investigation found that the allegations concerning improper eviction protocols and failure to report incidents were unsubstantiated based on the evidence reviewed. Therefore, no deficiencies were cited in this report.

This report details the findings of a complaint investigation conducted on behalf of the facility. The allegations regarding dental, physical therapy, dietary, and general care/supervision needs were reviewed through resident and staff interviews. Based on the evidence gathered, all allegations were deemed unsubstantiated.

The facility underwent a required annual inspection. The inspector noted that the physical plant, food service, and care/supervision areas were generally compliant. Specifically, the report states that no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

This report details a complaint investigation conducted on behalf of the facility. The investigation covered allegations regarding resident showering needs, food service, personal belongings, and soiled diaper care. All specific allegations reviewed in the report were ultimately found to be 'Unsubstantiated' based on the evidence gathered.

The complaint investigation found the allegation regarding hygiene needs to be substantiated. The inspection identified multiple deficiencies, including inadequate clean linen supply and the presence of ants on a resident's bed, which pose immediate health risks. Corrective actions are required to address these significant safety and hygiene lapses.