Westgate Center for Rehab & Alzheimers Care
Strong Medicare quality ratings; families often praise compassionate, dedicated nursing staff. Still worth an in-person visit.
based on 52 Google reviews
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What this means for your family
Westgate is widely praised for its compassionate staff and clean environment, making it a strong contender for rehab and long-term care. However, please be aware of reports regarding the security of personal belongings; we recommend keeping high-value items at home and discussing security protocols with the administration during your tour.
Google Reviews
Google Reviews
52 reviews on Google“Westgate Center for Rehab & Alzheimers Care is highly regarded by families for its dedicated, compassionate staff who are frequently described as treating residents like family. While the facility is an older building, recent updates to flooring and general maintenance are noted, though some reviewers acknowledge that the physical space has inherent limitations for specialized dementia care. Concerns regarding security and staffing levels have been raised, specifically regarding reports of theft and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, dedicated nursing staff
- Clean and well-maintained environment
- Effective rehabilitation and therapy services
- Welcoming atmosphere for visitors
Concerns
- Theft of personal belongings and jewelry (mentioned by 2 reviewers)
- Understaffing and lack of management support (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on Alzheimer's care, what specific daily activities or sensory programs do you offer to keep residents engaged and comfortable?
- 2With a 4-star CMS health inspection rating, what specific improvements or changes have you implemented recently to address the cited deficiencies?
- 3We understand that personal belongings are very important to our loved one; what security protocols or inventory systems do you have in place to ensure the safety of residents' personal items and jewelry?
- 4How do you ensure consistent communication and support for families, especially during times when staffing levels might fluctuate?
- 5In the event of a medical emergency, what is your protocol for stabilizing a resident, and at what point do you coordinate with local hospitals?
- 6Since your team is highly praised for being compassionate and dedicated, how do you foster that culture among your staff to ensure residents feel truly cared for?
Personalized based on this facility's data
Key Review Excerpts
“The facility is an old nursing home which is being nicely freshened up. However it still has limitations in terms of space and amenities that facilities built specifically for people with dementia should have. I must say I am amazed at how much a great staff can make up for those limitations.”
“The staff were caring and very attentive to his needs . Physical, occupational and speech therapy worked with my father to prepare him to go home safely. Social services were fantastic and organized an array of rehab services for home care to continue the progress he made at Westgate.”
“Both of my grandparents are/were residents here. My grandfathers wedding ring was stolen at the facility shortly before he died. My grandmother’s priceless jewelry has also been stolen at this facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows consistent deficiencies across all three surveys, with families filing at least one complaint that triggered an investigation about nursing supervision. The most recurring issues involve resident assessments and care planning, nutrition and food safety, and resident rights. While all deficiencies have correction dates, problems persist across multiple areas including repeated violations in resident dignity, care planning, and food handling, suggesting ongoing challenges with fundamental care quality.
Mar 26, 2025Routine7
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Mar 26, 2025Complaint1
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Jan 31, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Oct 26, 2022Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Westgate Center for Rehab & Alzheimers Care
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 5 of 43 (Best)
Ownership & Management
Owners
Mso Associates LLC
Owner · Organization
Bokow, Barry
Owner
Geffner, Ira
Owner
Lopiansky, Rebecca
Owner
Ostreicher, David
Owner
Ostreicher, Marc
Owner
Steg, Yitzchok
Owner
Marvin Ostreicher Family Trust 2012
Owner (parent company) · Organization
Susan Ostreicher Family Trust 2012
Owner (parent company) · Organization
Ostreicher, Susan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit westgatecenterrehabalz.com
Medicare data downloads
Original nursing home datasets
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