Stillwater Health Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 17 Google reviews
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What this means for your family
Recent feedback suggests a significant improvement in the quality of care and staff morale at Stillwater Health Care. While the facility is currently highly rated for its activities and staff engagement, families should still conduct a tour to observe current staffing levels and ask how the administration handles resident concerns to ensure the positive trend continues.
Google Reviews
Google Reviews
17 reviews on Google“Stillwater Health Care receives polarized feedback, with recent reviews highlighting a compassionate, attentive staff and a clean environment, while older reviews express significant concerns regarding management and staffing levels. Families frequently praise the facility's activity department and the responsiveness of the administration in recent years. However, potential residents should be aware of historical reports of burnout and communication lapses that have impacted the quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Engaging activity department
- Responsive administrative leadership
Concerns
- Chronic understaffing leading to employee burnout (mentioned by 3 reviewers)
- Poor management communication and lack of accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility currently at a 63-resident capacity, how does the leadership team ensure consistent communication with families regarding their loved one's daily care and updates?
- 2I noticed the activity department is often praised for being engaging; could you walk me through a typical weekly schedule and how residents are encouraged to participate?
- 3Given that staffing levels can fluctuate in this industry, what specific strategies are in place to support your nursing team and prevent burnout so that residents receive consistent attention?
- 4Regarding the recent health inspection findings, what proactive steps has the facility taken to address those specific areas and improve the overall care environment?
- 5How does your nursing team coordinate with local hospitals or specialists when a resident experiences a medical emergency, and how quickly are family members typically notified?
- 6How does the management team foster a culture of accountability and open feedback to ensure that any concerns raised by families are resolved in a timely and transparent manner?
Personalized based on this facility's data
Key Review Excerpts
“The staff provide excellent care and it's obvious how much they love their residents, Stillwater has an awesome activity department that keep the residents engaged.”
“The staff is very friendly! Everyone smiles and is willing to help with any questions or requests. If there is an issue, I always receive a call from the staff.”
“I really like living at Stillwater nursing home. The staff are very pleasant to be around from the nurses to the CNA’s even to the housekeeper, some laundry and kitchen staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 12 complaints triggering federal inspections, revealing serious concerns about care quality, abuse protection, and care planning that persist across multiple years. The facility shows recurring problems with appropriate treatment and care, care plan development, and nursing staff adequacy, with issues appearing in 2023, 2024, and 2025. While all deficiencies show correction dates, the pattern of repeated complaints and similar care deficiencies suggests ongoing challenges with fundamental resident care and safety.
Feb 27, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 16, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 16, 2025Routine23
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 7, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Mar 26, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 29, 2023Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Jan 16, 2025
$11,190
Fine
Aug 9, 2023
$17,696
Ownership & Operations
Who Operates This Facility
Stillwater Health Care
for profit
Chain Affiliation
First Atlantic Healthcare
10 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit stillwater-healthcare.com
Medicare data downloads
Original nursing home datasets
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