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Nursing HomeMedicaid Top Rated

Ross Manor

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

758 Broadway, Bangor, ME 04401103 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 31 Google reviews

5
4
3
2
1
Ross Manor Nursing Home in Bangor, ME — Street View
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What this means for your family

Ross Manor is highly regarded for its cleanliness and effective rehab discharge planning. However, families should be aware of recurring complaints regarding cold food and potential delays in medication administration; we recommend monitoring these areas closely during your loved one's stay.

Google Reviews

Google Reviews

31 reviews on Google
Ross Manor receives praise for its clean, well-maintained facility and a generally attentive, compassionate nursing staff. However, multiple reviewers have expressed significant dissatisfaction regarding the quality and temperature of the food, as well as inconsistencies in medication administration and room layout issues.

Quality Themes

Tap a score for details
Food2.0Staff8.0Clean9.0ActivitiesN/AMeds4.0MemoryN/AComms7.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Attentive and compassionate nursing staff
  • Effective rehab and discharge planning
  • Responsive management team

Concerns

  • Consistently cold or poor quality food (mentioned by 3 reviewers)
  • Inconsistent or late medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(2)'21(2)'23(4)'25(3)'26(2)

Distribution · 34 analyzed

5
17
4
6
3
0
2
1
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We noticed how much the management team values responsiveness; how do you typically communicate with families regarding day-to-day updates?
  • 2The facility looks very well-maintained; could you tell us more about the meal service and how you ensure the food is served warm and appetizing for the residents?
  • 3With your high staffing rating, how do you ensure that medication administration remains consistent and timely for every resident?
  • 4What is the process for handling medical emergencies or urgent care needs during the overnight hours?
  • 5What kind of daily activities or social outings are available to help residents stay engaged with one another?
  • 6Since your rehab and discharge planning are noted as strengths, how do you work with families to prepare for a resident's transition back home?

Personalized based on this facility's data


Key Review Excerpts

The food Well let’s just say you were lucky if it was hot or even warm when you got it. That is the only bad thing about Ross Manor ..

Rehab patient · 2021★★★★★

I had good care, but sometimes didn’t get my antibiotics on time. They were to be given at 6 & 12 - 4 times a day and sometimes I would get them 1/2 - 3/4 of a hour late. And the food was awful, always cold.

Rehab patient · 2024★★☆☆☆

All departments work well together in planning a safe discharge with home health services for their skilled patients....highly recommend!!!!

Long-term resident's family · 2022★★★★★
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.20hrs
OK
Registered nurses for medical care
Total Nursing
4.46hrs
OK
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
12.1%
ME
11.2%
Penobscot
20.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.7%
Worse than Avg
Here
28.7%
US
15.3%
ME
26.9%
Penobscot
23.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
15.4%
ME
20.6%
Penobscot
20.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
14.4%
ME
25.3%
Penobscot
21.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.1%
Worse than Avg
Here
30.1%
US
19.4%
ME
29.2%
Penobscot
28.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.9%
Worse than Avg
Here
11.9%
US
4.9%
ME
4.3%
Penobscot
5.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.0%
Better than Avg
Here
95.0%
US
81.8%
ME
71.7%
Penobscot
72.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.3%
Mixed vs Avgs
Here
79.3%
US
79.7%
ME
74.5%
Penobscot
70.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
ME
1.3%
Penobscot
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (11.3)
18 complaint-triggered
$8,018 in fines

Families have filed 18 complaints against Ross Manor, triggering multiple investigations that revealed recurring problems with resident rights, quality of care, and safety oversight. The facility has struggled with medication management, care planning, infection control, and fire safety systems across multiple surveys. While the facility corrects deficiencies when cited, the pattern of repeated complaints and similar violations suggests ongoing quality concerns that families should carefully evaluate before placement.

Apr 17, 2025Routine
19
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 5, 2025Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 4, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Sep 12, 2024Complaint
1
0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

May 16, 2024Complaint
10
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Mar 11, 2024Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Federal Penalties

Fine

Sep 12, 2024

$8,018

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ross Manor

Organization Type

for profit

Chain Affiliation

Chain Name

First Atlantic Healthcare

Chain Size

10 facilities nationwide

Chain avg rating: 2.8/5 · Rank 1 of 10 (Best)

Ownership & Management

Owners

First Atlantic Corporation

Owner · Organization

Key personnel

First Atlantic Healthcare INCManagerEastern Maine Medical CenterAdp of the SnfFirst Atlantic CorporationAdp of the SnfFirst Atlantic Healthcare INCAdp of the SnfMaine Medical Consultants PcAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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