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Nursing HomeMedicaid Investigative

Bangor Nursing & Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

103 Texas Ave, Bangor, ME 0440160 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.7/5

based on 15 Google reviews

5
4
3
2
1
Bangor Nursing & Rehabilitation Center Nursing Home in Bangor, ME — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (19 vs median 12.0)
  • High staff turnover (75%)
  • High RN turnover (75%)

Bottom 25% in ME · Meets national RN staffing standard · Very high staff turnover · Worst in COVENANT HEALTH chain · $12,831 in fines

Source: Medicare data

What this means for your family

While some families report success with the therapy and nursing teams, the facility's aging infrastructure and reports of slow response times are significant concerns. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's safety and to maintain direct communication with the administration to resolve issues as they arise.

Google Reviews

Google Reviews

15 reviews on Google
Bangor Nursing & Rehabilitation Center receives polarized feedback, with some families praising the dedicated nursing and therapy staff, while others report significant concerns regarding facility maintenance and responsiveness. Common criticisms include slow call-button response times, poor communication, and an outdated, depressing physical environment. Families should be prepared to be highly involved in their loved one's care to ensure needs are met.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean3.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated long-term nursing staff
  • Effective physical therapy services
  • Responsive admissions and social services team

Concerns

  • Slow response times to call buttons and phone inquiries (mentioned by 2 reviewers)
  • Outdated, dark, and poorly maintained facility (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'20(1)'22(2)'24(1)'26(1)

Distribution · 15 analyzed

5
5
4
1
3
1
2
1
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed some wonderful feedback about your long-term nursing staff and physical therapy team; how do these specialists work together to support a resident's recovery plan?
  • 2What specific steps are being taken to improve the facility's maintenance and lighting to ensure the environment feels bright and comfortable for residents?
  • 3Could you walk me through your process for medication management to ensure everything is administered accurately and on schedule?
  • 4How does the nursing team prioritize call button responses to ensure residents receive timely assistance during busy shifts?
  • 5In the event of a medical emergency during the night, what is the protocol for contacting physicians or transferring a resident to a hospital?
  • 6What kind of daily activities or social outings do you have planned to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

Amelia worked with mom to greatly improve her strenght in a short time so she could make the trip to Florida. The nursing staff were fantastic in assisting mom and answering all my questions.

Long-term resident's family · 2019★★★★★

Mom's bed broke and she was pinned. She couldn't reach the call button so she hollered for help. It was OVER 20 minutes before someone came to see what she needed.

Long-term resident's family · 2023☆☆☆☆

My mother was at this facility for 10 years, and I feel that for the most part the staff did a tremendous job. ... we did have a few problems on and off through the years, we addressed the staff respectfully and most issues were discussed and resolved.

Long-term resident's family · 2019★★★★★
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.22hrs
OK
Registered nurses for medical care
Total Nursing
3.99hrs
97%
All nurses + aides combined
Staff Turnover
73%
Lower is better (< 30% = good)
RN Turnover
78%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

9

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.9%
Worse than Avg
Here
33.9%
US
19.4%
ME
29.2%
Penobscot
28.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
12.1%
ME
11.2%
Penobscot
20.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
14.4%
ME
25.3%
Penobscot
21.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.6%
Worse than Avg
Here
87.6%
US
93.4%
ME
91.4%
Penobscot
93.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.9%
Mixed vs Avgs
Here
18.9%
US
15.4%
ME
20.6%
Penobscot
21.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
19.5%
ME
17.3%
Penobscot
19.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.4%
Worse than Avg
Here
64.4%
US
81.8%
ME
71.7%
Penobscot
75.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility67.8%
Worse than Avg
Here
67.8%
US
79.7%
ME
74.5%
Penobscot
71.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
ME
1.3%
Penobscot
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
1penalties
Well above state avg (11.3)
16 complaint-triggered
$12,831 in fines

This facility has a concerning pattern of 22 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve treatment and care quality, medication management, and nursing staffing adequacy. While most deficiencies show correction dates, serious issues around abuse prevention and reporting from a January 2026 survey remain under correction plans, suggesting ongoing concerns that warrant careful consideration.

Mar 10, 2026Complaint
1
0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Jan 8, 2026Routine
20
0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0882Potential for harm · PatternCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jan 8, 2026Complaint
3
0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Dec 19, 2024Complaint
4
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 19, 2024Routine
25
0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0133Potential for harm · IsolatedCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Oct 22, 2024Complaint
4
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0940Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

Federal Penalties

Fine

Dec 19, 2024

$12,831

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bangor Nursing & Rehabilitation Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Covenant Health

Chain Size

11 facilities nationwide

Chain avg rating: 3.4/5 · Rank 11 of 11 (Worst)

Ownership & Management

Key personnel

Bennett, PhillipW-2 Managing EmployeeDonahue, BrianW-2 Managing EmployeeBennett, PhillipOfficer / DirectorBlack, EarlOfficer / DirectorBurlock, HelenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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