Westchester Manor at Providence Place
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
This facility shows a stark divide in experiences; while many families report excellent, compassionate care, others have documented severe neglect and hygiene issues. If you consider this facility, we strongly recommend unannounced visits and asking specifically about their protocols for wound care and staff-to-resident ratios during off-hours.
Google Reviews
Google Reviews
24 reviews on Google“Westchester Manor at Providence Place receives highly polarized feedback, with some families praising the staff as compassionate and professional, while others report serious lapses in basic care and hygiene. Critical reviews highlight concerns regarding understaffing, poor wound management, and a lack of responsiveness to medical needs. Potential families should be aware of the significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Supportive and communicative administration
- High-quality rehab and transition care
- Strong focus on resident comfort
Concerns
- Chronic understaffing leading to neglect (mentioned by 3 reviewers)
- Poor hygiene and lack of basic cleanliness (mentioned by 3 reviewers)
- Unprofessional or untrained staff behavior (mentioned by 3 reviewers)
- Inadequate response to medical needs and wound care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how communicative the administration is; how do you typically keep families updated on their loved one's daily progress?
- 2Since the nursing staff is often praised for being so compassionate, what specific training do you provide to ensure all team members maintain that high standard of care?
- 3What are your specific protocols for ensuring room cleanliness and hygiene are maintained consistently throughout the day?
- 4Could you walk me through your process for medication management and how you ensure there are no lapses in administration?
- 5In the event of a medical emergency or a sudden change in health status during the night, what is the immediate response plan for residents?
- 6What kind of daily activities or social programs do you have in place to keep residents engaged and comfortable?
Personalized based on this facility's data
Key Review Excerpts
“The staff here truly care about their residents and show it daily! 10/10 recommend!”
“My 105 year-old grandmother lives here. We have found pills in her bed that do not belong to her, my 81 year-old mother usually has to wash her off where she has soiled herself every time she visits.”
“If your loved one is self-sufficient, then this is a great place. If your loved one depends on staff, look elsewhere.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to deficiencies including a serious abuse protection violation and unsafe living conditions. The facility shows recurring problems with fire safety systems, electrical equipment, and building maintenance across multiple surveys, with some issues like generator problems appearing repeatedly. While most deficiencies have correction dates, the pattern of safety and infrastructure problems, combined with complaint-triggered violations, warrants careful consideration before visiting.
Jul 24, 2025Routine5
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
May 23, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 23, 2024Routine8
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 23, 2023Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
May 23, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Westchester Manor at Providence Place
nonprofit
Chain Affiliation
Everyage Senior Living
4 facilities nationwide
Chain avg rating: 4.5/5 · Rank 4 of 4 (Worst)
Ownership & Management
Owners
Syria, Lee
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit providenceplacenc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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