Magnolia Gardens Center for Nursing and Rehabilita
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (5 vs median 4.0)
- High staff turnover (54%)
Below average in NC · Below recommended RN staffing · Chain outperformer · $16,153 in fines
What this means for your family
While some families report excellent experiences with the rehab team and specific staff members, the facility suffers from severe, recurring reports of neglect and unsanitary conditions. We strongly advise you to visit unannounced, specifically checking the cleanliness of resident rooms and observing how quickly staff respond to call bells before making a decision.
Google Reviews
Google Reviews
56 reviews on Google“Magnolia Gardens Center for Nursing and Rehabilitation receives highly polarized feedback, with some families praising the compassionate staff and effective rehab programs, while others report severe neglect and unsanitary conditions. Recurring complaints focus on poor communication, slow response times to call bells, and issues with hygiene and basic care. Prospective families should conduct an in-person tour and carefully vet the facility's current standards of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Friendly and helpful admissions and administrative staff
- Engaging activities for residents
- Clean and welcoming common areas (according to positive reviewers)
Concerns
- Unsanitary conditions including odors and pests (mentioned by 5 reviewers)
- Slow or non-existent response to call bells and requests for assistance (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Inadequate personal care and hygiene for residents (mentioned by 4 reviewers)
- Missing or lost personal belongings/clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your admissions team is highly regarded for being helpful; what is the best way to maintain that same level of communication with the nursing staff once my loved one is settled in?
- 2Given that some families have expressed concerns regarding response times for call bells, what is your current protocol for ensuring residents receive timely assistance, especially during shift changes?
- 3I see that you have a robust activity program; could you walk me through how you integrate these social opportunities for residents who might be more introverted or have limited mobility?
- 4Maintaining a clean and comfortable environment is very important to us; how do you manage your housekeeping and pest control schedules to ensure the facility remains sanitary for all residents?
- 5Regarding personal care and hygiene, what specific systems do you have in place to ensure that residents receive consistent daily support and that their personal belongings are tracked and kept safe?
- 6I appreciate that you actively engage with feedback online; how do you use that input to address areas like dining or medication management to improve the daily experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“They went on and beyond to make her as comfortable as possible, they even transferred her roommate out and set up a bed so we can spend nights”
“Also, a CNA slapped my mother on her body. She talked w”
“If you want your loved one to be ignored , unsupervised and injured, then this is the place to put them in. They never respond to numerous calls for help or assistance”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 12 deficiency citations across recent surveys. The most recurring problems involve accident prevention and safety hazards, resident rights violations, and building safety issues including smoke barriers and electrical systems. While the facility has correction dates for most deficiencies, safety concerns and complaint patterns persist across multiple years, suggesting ongoing operational challenges that warrant careful consideration before placement.
Nov 18, 2025Routine3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jul 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jul 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jul 11, 2024Routine4
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
May 21, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 18, 2025
$16,153
Ownership & Operations
Who Operates This Facility
Magnolia Gardens Center for Nursing and Rehabilita
for profit
Chain Affiliation
Alliance Health Group
12 facilities nationwide
Chain avg rating: 1.3/5 · Rank 2 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit magnoliagardenscnr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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