Limited public data on Brookstone Terrace of Thomasville. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 12 Google reviews
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Every family's needs are unique. We encourage you to visit Brookstone Terrace of Thomasville in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families may find peace of mind in the memory care unit, where reviewers praise the kindness of staff and the quality of activities and food. However, there are critical reports regarding serious medication errors and a lack of communication from management. While some visitors find the facility clean and the staff friendly, others have raised extreme concerns regarding resident safety and medical oversight.
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Key Review Excerpts
“Our Dad has been in the memory care unit for almost two years. Everyone is so kind. They do a wonderful job of caring for him and the other residents. They are always doing fun activities and the food is delicious!”
“Each time I visited my family member..I'm always greated with a hello and a smile ..the residents are clean and neatly dressed..the food as well smells good and it's served to the residents on time”
“My aunt has NEVER received the right medications. When we figured this out OURSELVES and confronted the staff their responses are "we just work here."”
Source: NC Division of Health Service Regulation
The facility failed to ensure one of five sampled residents was tested for Tuberculosis (TB) disease upon admission. Specifically, Resident #4 was admitted in November 2023, but there was no record of a TB screening evaluation being performed.
The facility failed to ensure physician follow-up was completed for one of five sampled residents who had heart rate values outside of ordered parameters. For Resident #5, multiple instances were identified where the heart rate fell below the ordered threshold of 60, but there was no documentation that the primary care provider was notified.
The facility failed to ensure that one of five sampled residents was tested for Tuberculosis (TB) disease upon admission in compliance with required guidelines. Specifically, Resident #4 was admitted in November 2023 without a documented TB screening evaluation, and staff incorrectly believed a previous chest x-ray was a sufficient substitute for the required screening.
The facility failed to ensure proper referral and follow-up for a resident's health care needs. Specifically, the facility did not notify the physician after a resident refused Symbicort inhaler doses more than three times, violating the facility's own medication administration policy.
The facility failed to follow proper medication administration recording procedures, which prohibit pre-charting. Additionally, there were instances where medications were left untended and available in resident apartments or common areas.
The facility failed to ensure that medication administration was in accordance with physician orders. Specifically, there were issues with the administration and documentation of PRN medications, controlled substances, and warfarin therapy for certain residents.
The facility failed to ensure proper referral and follow-up to meet the health care needs of residents, specifically regarding medication refusals for Resident #3. This resulted in a lack of necessary communication with the Primary Care Provider to clarify orders following medication non-compliance.
The facility failed to notify the primary care provider for Resident #2 regarding blood pressure readings that exceeded physician-ordered parameters. Specifically, there were numerous instances in June, July, and August 2019 where blood pressure readings were outside the prescribed range, yet no documentation of provider notification was found in the resident's record. Staff utilized a tablet for communication but failed to document these interactions in the resident's medical record as required.
The facility failed to ensure proper referral and follow-up for a resident's health care needs. Specifically, staff failed to notify the primary care provider regarding multiple instances where blood pressure readings exceeded the physician-ordered parameters. This failure occurred across numerous documented opportunities in June and July 2019.
The facility failed to ensure that all exit doors accessible to residents are equipped with a sounding device that activates when opened. Specifically, the front entrance door alarm did not sound upon entry, posing a risk to a resident with dementia known to exhibit wandering and exit-seeking behaviors.
The facility failed to ensure that all exit doors accessible to residents are equipped with a sounding device that activates when opened. Specifically, the front entrance door alarm did not sound upon entry, posing a risk to a resident with dementia known to exhibit wandering and exit-seeking behaviors.
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