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Assisted Living

Brookstone Terrace of Thomasville

Limited public data on Brookstone Terrace of Thomasville. Call, tour, and ask to meet current residents' families — your own impression matters most.

915 West Cooksey Drive, Thomasville, NC 2736062 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.9/5

based on 12 Google reviews

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What this means for your family

This facility offers a pleasant environment for memory care with great food and friendly staff. However, the presence of severe allegations regarding medication errors and poor communication is a major red flag. Families should perform rigorous due diligence and ask specifically about their medication administration protocols and how they handle physician clarifications.

Google Reviews

Google Reviews

12 reviews on Google
Families may find peace of mind in the memory care unit, where reviewers praise the kindness of staff and the quality of activities and food. However, there are critical reports regarding serious medication errors and a lack of communication from management. While some visitors find the facility clean and the staff friendly, others have raised extreme concerns regarding resident safety and medical oversight.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean5.0Activities5.0Meds1.0Memory5.0Comms1.0ValueN/A

Strengths

  • Kind and attentive memory care staff
  • Engaging resident activities
  • Clean and well-maintained building
  • Delicious and timely meal service

Concerns

  • Medication management errors
  • Poor communication and unresponsive staff

Rating Trends

Tap a year to see what changed

2345.02015(1)5.02018(2)5.02020(1)4.02023(1)3.02024(6)5.02025(1)

Distribution · 12 analyzed

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How They Respond to Reviews

8%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard great things about the meal service here; could you tell us more about the daily menu and how much input residents have in it?
  • 2What kind of engaging activities or social outings do you have planned for the residents each week?
  • 3How does the care team ensure that medication is administered accurately and recorded correctly every day?
  • 4What is the protocol for communicating important updates or changes in a resident's health to their family members?
  • 5In the event of a medical emergency during the night, what is the immediate response plan for a resident?
  • 6The building looks very well-maintained; how often do you perform deep cleanings and facility upkeep?

Personalized based on this facility's data


Key Review Excerpts

Our Dad has been in the memory care unit for almost two years. Everyone is so kind. They do a wonderful job of caring for him and the other residents. They are always doing fun activities and the food is delicious!

Long-term resident's family · 2024★★★★★

Each time I visited my family member..I'm always greated with a hello and a smile ..the residents are clean and neatly dressed..the food as well smells good and it's served to the residents on time

Visiting family member · 2024★★★★★

My aunt has NEVER received the right medications. When we figured this out OURSELVES and confronted the staff their responses are "we just work here."

Resident's family member · 2024☆☆☆☆
Source: 12 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

11total
16deficiencies
Dec 14, 2023Follow-up
Tuberculosis Test, Medical Exam & ImmunizationD 234

The facility failed to ensure one of five sampled residents was tested for Tuberculosis (TB) disease upon admission. Specifically, Resident #4 was admitted in November 2023, but there was no record of a TB screening evaluation being performed.

Health CareD 273

The facility failed to ensure physician follow-up was completed for one of five sampled residents who had heart rate values outside of ordered parameters. For Resident #5, multiple instances were identified where the heart rate fell below the ordered threshold of 60, but there was no documentation that the primary care provider was notified.

Dec 14, 2023Follow-up
Tuberculosis Test, Medical Exam & ImmunizationsD 234

The facility failed to ensure that one of five sampled residents was tested for Tuberculosis (TB) disease upon admission in compliance with required guidelines. Specifically, Resident #4 was admitted in November 2023 without a documented TB screening evaluation, and staff incorrectly believed a previous chest x-ray was a sufficient substitute for the required screening.

Jun 29, 2022Follow-up
Health CareD273

The facility failed to ensure proper referral and follow-up to meet the health care needs of residents, specifically regarding medication refusals for Resident #3. This resulted in a lack of necessary communication with the Primary Care Provider to clarify orders following medication non-compliance.

Medication AdministrationD358

The facility failed to ensure that medication administration was in accordance with physician orders. Specifically, there were issues with the administration and documentation of PRN medications, controlled substances, and warfarin therapy for certain residents.

Medication AdministrationD366

The facility failed to follow proper medication administration recording procedures, which prohibit pre-charting. Additionally, there were instances where medications were left untended and available in resident apartments or common areas.

Jun 29, 2022Follow-up
Health CareD 273

The facility failed to ensure proper referral and follow-up for a resident's health care needs. Specifically, the facility did not notify the physician after a resident refused Symbicort inhaler doses more than three times, violating the facility's own medication administration policy.

Aug 8, 2019Follow-up
Health CareC273

The facility failed to notify the primary care provider for Resident #2 regarding blood pressure readings that exceeded physician-ordered parameters. Specifically, there were numerous instances in June, July, and August 2019 where blood pressure readings were outside the prescribed range, yet no documentation of provider notification was found in the resident's record. Staff utilized a tablet for communication but failed to document these interactions in the resident's medical record as required.

Aug 8, 2019Follow-up
Health CareD 273

The facility failed to ensure proper referral and follow-up for a resident's health care needs. Specifically, staff failed to notify the primary care provider regarding multiple instances where blood pressure readings exceeded the physician-ordered parameters. This failure occurred across numerous documented opportunities in June and July 2019.

Apr 18, 2019Other
Physical EnvironmentD 067

The facility failed to ensure that all exit doors accessible to residents are equipped with a sounding device that activates when opened. Specifically, the front entrance door alarm did not sound upon entry, posing a risk to a resident with dementia known to exhibit wandering and exit-seeking behaviors.

Apr 18, 2019Other
Physical EnvironmentD 067

The facility failed to ensure that all exit doors accessible to residents are equipped with a sounding device that activates when opened. Specifically, the front entrance door alarm did not sound upon entry, posing a risk to a resident with dementia known to exhibit wandering and exit-seeking behaviors.

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References & Resources

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