Meridian Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 143 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 4.0)
- High staff turnover (63%)
- High RN turnover (57%)
Bottom 25% in NC · Critically understaffed (RN) · Significantly below average staffing · Worst in GENESIS HEALTHCARE chain · $118,162 in fines
What this means for your family
While the facility's short-term rehab program is frequently praised, the recurring reports of poor sanitation and neglect are highly concerning. If you consider this facility, perform an unannounced visit during a weekend or evening to verify the cleanliness and staffing levels for yourself.
Google Reviews
Google Reviews
143 reviews on Google“Meridian Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and chronic understaffing. While some reviewers praise specific staff members for their kindness and the facility's rehab therapy program, these positive experiences are frequently overshadowed by recurring complaints about the smell of urine, poor food quality, and lack of responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehab therapy
- Some compassionate and dedicated individual staff members
- Welcoming and helpful front desk reception
- Convenient location
Concerns
- Persistent, strong odor of urine and feces throughout the facility (mentioned by 12 reviewers)
- Chronic understaffing leading to slow response times for call lights (mentioned by 9 reviewers)
- Poor quality, unappealing, or nutritionally inadequate food (mentioned by 7 reviewers)
- Lack of basic hygiene care (e.g., patients left in soiled garments for extended periods) (mentioned by 8 reviewers)
- Poor communication from management and nursing staff regarding patient status (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 145 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the front desk team is very welcoming; how does the management team ensure that same level of clear communication reaches the nursing staff and families?
- 2What specific steps are being taken to improve the dining experience and the nutritional variety of the meals served to residents?
- 3How does the facility manage cleanliness and hygiene routines to ensure a fresh and comfortable environment for everyone?
- 4With the recent focus on staffing, what is the current plan to ensure call lights are answered promptly and residents receive timely assistance?
- 5Can you tell me more about the medication management process and how you ensure accuracy and safety for each resident?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The building is not fit for the purpose of TCU the nurses are nice but the management part sucks it’s definitely not somewhere I would consider my love one doing long term recovery.”
“My husband broke his back and stayed here for 3 weeks of rehabilitation therapy. Their staff is AMAZING! The therapists worked miracles for my husband.”
“The stench will gag you immediately after walking in. Residents seem defeated and unclean. Bed spreads look like they were taken from the bates motel circa 1960.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports over the past two years, triggering federal investigations that found recurring issues with accident prevention and safety hazards, resident abuse reporting, and infection control. The facility shows a pattern of problems across care planning, safety supervision, and basic facility maintenance, with some safety issues persisting across multiple surveys, indicating ongoing challenges with corrective measures.
Aug 20, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 20, 2025Routine7
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Sep 4, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 17, 2024Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
May 17, 2024Routine3
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 10, 2023Routine22
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Aug 20, 2025
$54,964
Fine
Sep 4, 2024
$16,801
Fine
May 17, 2024
$4,017
Fine
May 17, 2024
$4,766
Fine
May 17, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Meridian Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 158 of 188 (Worst)
Ownership & Management
Owners
Regency Health Services, LLC
Owner · Organization
Fc Gen Operations Investment LLC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Sun Healthcare Group, INC.
Owner (parent company) · Organization
Sunbridge Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
143 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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