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Nursing HomeMedicaid Investigative

Meridian Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

707 North Elm Street, High Point, NC 27262199 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 143 Google reviews

Meridian Center Nursing Home in High Point, NC — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (9 vs median 4.0)
  • High staff turnover (63%)
  • High RN turnover (57%)

Bottom 25% in NC · Critically understaffed (RN) · Significantly below average staffing · Worst in GENESIS HEALTHCARE chain · $118,162 in fines

Source: Medicare data

What this means for your family

While the facility's short-term rehab program is frequently praised, the recurring reports of poor sanitation and neglect are highly concerning. If you consider this facility, perform an unannounced visit during a weekend or evening to verify the cleanliness and staffing levels for yourself.

Google Reviews

Google Reviews

143 reviews on Google
Meridian Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and chronic understaffing. While some reviewers praise specific staff members for their kindness and the facility's rehab therapy program, these positive experiences are frequently overshadowed by recurring complaints about the smell of urine, poor food quality, and lack of responsiveness to patient needs.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean1.0Activities5.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective short-term rehab therapy
  • Some compassionate and dedicated individual staff members
  • Welcoming and helpful front desk reception
  • Convenient location

Concerns

  • Persistent, strong odor of urine and feces throughout the facility (mentioned by 12 reviewers)
  • Chronic understaffing leading to slow response times for call lights (mentioned by 9 reviewers)
  • Poor quality, unappealing, or nutritionally inadequate food (mentioned by 7 reviewers)
  • Lack of basic hygiene care (e.g., patients left in soiled garments for extended periods) (mentioned by 8 reviewers)
  • Poor communication from management and nursing staff regarding patient status (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(4)'20(5)'22(9)'24(20)'26(13)

Distribution · 145 analyzed

5
71
4
14
3
6
2
5
1
49

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the front desk team is very welcoming; how does the management team ensure that same level of clear communication reaches the nursing staff and families?
  • 2What specific steps are being taken to improve the dining experience and the nutritional variety of the meals served to residents?
  • 3How does the facility manage cleanliness and hygiene routines to ensure a fresh and comfortable environment for everyone?
  • 4With the recent focus on staffing, what is the current plan to ensure call lights are answered promptly and residents receive timely assistance?
  • 5Can you tell me more about the medication management process and how you ensure accuracy and safety for each resident?
  • 6What does a typical day of social activities and engagement look like for the residents here?

Personalized based on this facility's data


Key Review Excerpts

The building is not fit for the purpose of TCU the nurses are nice but the management part sucks it’s definitely not somewhere I would consider my love one doing long term recovery.

Long-term recovery family member · 2024☆☆☆☆

My husband broke his back and stayed here for 3 weeks of rehabilitation therapy. Their staff is AMAZING! The therapists worked miracles for my husband.

Rehab patient's spouse · 2025★★★★★

The stench will gag you immediately after walking in. Residents seem defeated and unclean. Bed spreads look like they were taken from the bates motel circa 1960.

Family member · 2023☆☆☆☆
Source: 143 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
46%
Registered nurses for medical care
Total Nursing
2.93hrs
72%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

4

measures

Worse Than Avg

10

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility78.8%
Worse than Avg
Here
78.8%
US
93.4%
NC
91.7%
Guilford
92.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.9%
Worse than Avg
Here
15.9%
US
12.1%
NC
5.4%
Guilford
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.0%
Worse than Avg
Here
30.0%
US
19.4%
NC
21.0%
Guilford
21.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
14.4%
NC
16.4%
Guilford
19.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
15.4%
NC
14.1%
Guilford
13.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.6%
Mixed vs Avgs
Here
20.6%
US
15.3%
NC
20.2%
Guilford
23.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
79.7%
NC
78.1%
Guilford
81.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility22.0%
Worse than Avg
Here
22.0%
US
81.8%
NC
80.1%
Guilford
80.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
NC
1.5%
Guilford
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
5penalties
Well above state avg (5.6)
10 complaint-triggered
$118,162 in fines

Families have filed multiple complaint reports over the past two years, triggering federal investigations that found recurring issues with accident prevention and safety hazards, resident abuse reporting, and infection control. The facility shows a pattern of problems across care planning, safety supervision, and basic facility maintenance, with some safety issues persisting across multiple surveys, indicating ongoing challenges with corrective measures.

Aug 20, 2025Complaint
2
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Immediate jeopardy · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 20, 2025Routine
7
0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0646Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0640Minimal · Pattern

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Minimal · Pattern

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Sep 4, 2024Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 17, 2024Complaint
7
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

May 17, 2024Routine
3
0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Mar 10, 2023Routine
22
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Federal Penalties

Fine

Aug 20, 2025

$54,964

Fine

Sep 4, 2024

$16,801

Fine

May 17, 2024

$4,017

Fine

May 17, 2024

$4,766

Fine

May 17, 2024

$8,018

Ownership & Operations

Who Operates This Facility

Owner / Operator

Meridian Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 158 of 188 (Worst)

Ownership & Management

Owners

Regency Health Services, LLC

Owner · Organization

100%

Fc Gen Operations Investment LLC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Sun Healthcare Group, INC.

Owner (parent company) · Organization

Sunbridge Healthcare LLC

Owner (parent company) · Organization

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorJohs, LanceManagerMohammed, AminuManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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