West View Nursing Home, INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 208 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 7)
- High staff turnover (56%)
Bottom 25% in RI · Meets national RN staffing standard · Above average staffing · Worst in EDEN HEALTHCARE chain · $76,008 in fines
What this means for your family
West View is highly regarded for its rehabilitation outcomes and an exceptional activities program that keeps residents engaged. However, because multiple reviewers have noted significant staffing challenges during off-hours, we strongly recommend asking the administration specifically about their night-shift staffing ratios and how they handle call-light response times during weekends.
Google Reviews
Google Reviews
208 reviews on Google“West View Nursing Home generally receives high praise for its compassionate nursing staff, dedicated activities team, and clean, well-maintained environment. While many families express deep gratitude for the personalized care their loved ones received, a recurring concern involves staffing shortages, particularly during night shifts and weekends, which some reviewers feel leads to delayed response times and inconsistent care. Families should weigh the facility's strong rehabilitation outcomes and friendly atmosphere against these reported staffing challenges.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Highly engaging and supportive activities department
- Clean and well-maintained facility
- Effective physical and occupational therapy programs
- Proactive follow-up care after discharge
Concerns
- Understaffing leading to delayed response times (mentioned by 8 reviewers)
- Inconsistent care during night shifts and weekends (mentioned by 4 reviewers)
- Poor food quality or cold meals (mentioned by 3 reviewers)
- Administrative/billing communication issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed many people mention how wonderful the activities department is; could you tell us more about the types of engaging programs available for residents?
- 2How does the nursing team ensure that medication management is handled accurately and consistently throughout every shift?
- 3What specific steps are in place to ensure residents receive prompt assistance during the night shifts and over the weekends?
- 4We've heard great things about the cleanliness of the facility, but could you tell us a bit about the meal service and how you ensure food stays warm for everyone?
- 5Since we saw that the administration is very responsive to feedback, how does the facility handle any new concerns or communication needs regarding billing or care updates?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with the on-call medical staff?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are great but most of all Matt and his activities team are the best. Matt became my mom's best friend she would confide in him and he always took the time to listen.”
“The PT department was absolutely amazing, we had PT at Kent and besides West View no place has ever come close in performance!!”
“After my sister was released I received several phone calls just as a follow up to make sure everything was OK exceptional nursing home and rehab rehabilitation center”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations, with concerning issues in resident care, medication management, and nutrition safety. The facility has recurring problems with pressure ulcer prevention, medication errors, and food safety that have persisted across multiple surveys from 2022 through 2025. While the provider reports correcting each deficiency, the pattern of repeated violations in critical care areas suggests ongoing quality concerns that families should investigate thoroughly during visits.
Dec 2, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 21, 2024Routine10
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jan 5, 2024Routine6
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Oct 14, 2022Routine8
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Mar 3, 2025
$14,999
Fine
Nov 21, 2024
$24,544
Fine
Jan 5, 2024
$36,465
Ownership & Operations
Who Operates This Facility
West View Nursing Home, INC
for profit
Chain Affiliation
Eden Healthcare
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 7 of 7 (Worst)
Ownership & Management
Owners
Westview Holdco LLC
Owner · Organization
Ri Skilled Care Center LLC
Owner (parent company) · Organization
Ri Skilled Inv Mgmt LLC
Owner (parent company) · Organization
Ri Skilled Investors LLC
Owner (parent company) · Organization
Ri Skilled Partners LLC
Owner (parent company) · Organization
The Daniel Wolfson 2012 Family Trust
Owner (parent company) · Organization
Gellis, Louis
Owner (parent company)
Safier, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
208 reviews from families & visitors
Official Website
Visit westviewnursing.com
Medicare data downloads
Original nursing home datasets
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