Greenwood Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 92 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 7)
Below average in RI · Meets national RN staffing standard · $33,121 in fines
What this means for your family
Greenwood Center's rehabilitation team is highly regarded, making it a potential option for short-term recovery. However, the recurring, severe complaints regarding food quality, dietary management, and communication lapses are significant red flags. We strongly recommend that you observe the dining area during a tour and ask specifically how the facility manages special dietary needs and ensures timely communication with off-site family members.
Google Reviews
Google Reviews
92 reviews on Google“Greenwood Center receives polarized feedback, with many families praising the rehabilitation department and specific nursing staff for their dedication and skill. However, significant concerns persist regarding the quality of food, inconsistent staffing levels, and occasional lapses in communication and basic care standards. Families should be aware that while many report positive outcomes for short-term rehab, long-term care experiences vary significantly.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Supportive admissions and administrative assistance
- Strong advocacy for resident needs by specific staff members
Concerns
- Poor food quality and lack of regard for special dietary needs (mentioned by 7 reviewers)
- Understaffing leading to slow response times and neglect (mentioned by 5 reviewers)
- Communication issues and difficulty reaching staff/management (mentioned by 4 reviewers)
- Cleanliness issues including bugs and odors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your therapy teams; how do you coordinate physical and occupational therapy to help residents regain their independence?
- 2How do you ensure that specific dietary needs and nutritional requirements are met during meal times?
- 3With the high staffing rating you have, how do you ensure that nursing care remains responsive and attentive during the night shifts?
- 4What is your process for communicating important medical updates or changes in condition to family members?
- 5Can you tell us more about the daily activities and social events available to keep residents engaged and active?
- 6How does the facility manage cleanliness and maintenance to ensure a comfortable and pleasant environment for everyone?
Personalized based on this facility's data
Key Review Excerpts
“The Occupational and Physical therapist are amazing. Christine, John, Hanna each worked their tails off helping me reach my goals.”
“My mom needed rehab and went to Greenwood. I was incredibly impressed by specific staff members (nurses and CNAs). She is now a permanent resident at Greenwood and pre-COVID I visited daily.”
“The nursing care is fine, but the kitchen and dietary department have no regard for special diets, like Type 2 Diabetes. I am currently a patient and have spoken to every person since i was admitted 2 weeks, and either I am fed lettuce and tomatoes or spaghetti.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greenwood Center has faced significant inspection challenges with 19 complaint-triggered deficiencies out of 38 total, indicating families have filed reports about care concerns. The most recurring issues involve medication management, safety hazards and accident prevention, and infection control practices. While all deficiencies show correction dates, the pattern of repeated problems across multiple surveys and the high number of family complaints suggests ongoing quality concerns that warrant careful consideration during any visit.
Feb 18, 2026Complaint6
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 12, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 4, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 14, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 6, 2025Complaint11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Federal Penalties
Fine
Feb 18, 2026
$115,500
Fine
Mar 22, 2024
$25,220
Fine
Nov 21, 2023
$7,901
Ownership & Operations
Who Operates This Facility
Greenwood Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 95 of 188
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit greenwoodrnc.com
Medicare data downloads
Original nursing home datasets
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