Riverview Healthcare Community
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 432 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 7)
Below average in RI · Below recommended RN staffing · Below chain average · $48,617 in fines
What this means for your family
Riverview is highly regarded for its clean environment and dedicated therapy staff, making it a strong candidate for rehabilitation. However, because some families have noted issues with food temperature and responsiveness to call lights, we recommend visiting during a mealtime and asking specifically about their process for escalating medical concerns to family members.
Google Reviews
Google Reviews
432 reviews on Google“Riverview Healthcare Community is widely praised for its clean, modern facilities and a highly attentive, compassionate staff that makes families feel welcome. While many reviewers highlight excellent rehabilitation outcomes and supportive admissions processes, a small subset of families has reported significant concerns regarding food temperature, inconsistent communication, and occasional lapses in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional nursing staff
- Clean, well-maintained, and recently renovated facility
- Highly responsive and helpful admissions team
- Effective physical and occupational therapy programs
Concerns
- Inconsistent food quality and temperature (mentioned by 2 reviewers)
- Poor communication regarding medical status and care plans (mentioned by 2 reviewers)
- Staff responsiveness to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent facility renovations, what specific changes or upgrades have had the biggest positive impact on the daily environment for residents?
- 2How does your team ensure consistent communication with families regarding updates to a resident's medical status or changes in their care plan?
- 3I noticed some feedback regarding meal consistency; what steps is the dining team taking to ensure that food quality and temperature meet the needs of all residents?
- 4With a facility of 190 residents, what is your process for monitoring and prioritizing staff response times to call lights to ensure everyone feels supported?
- 5I see that your team actively engages with feedback online; how do you use that input to improve the daily experience and quality of life for your residents?
- 6What does a typical daily activity schedule look like to keep residents engaged, and how do you tailor these programs to different mobility levels?
Personalized based on this facility's data
Key Review Excerpts
“The admissions team were able to make a Christmas miracle come true for my family by doing an emergency admission for my mother, they worked tirelessly the entire day on Christmas Eve to get her in.”
“My mom has been here several times to recover in the rehabilitation area and each time the staff remembers her and it eases her anxiety. Riverview is always her first choice.”
“All the staff on 3E are very caring and patient especially with my mom's repetitive questions. My mom has developed a bond with Charles, Danielle and Kristy. They make her feel safe and loved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverview Healthcare Community has a concerning pattern of 21 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care quality. The facility shows persistent problems with medication management, care planning, and resident safety that recur across multiple surveys. While all deficiencies report correction dates, the high volume of family complaints and recurring issues in critical care areas suggest ongoing quality concerns.
Dec 5, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nov 28, 2025Complaint4
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jan 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 3, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2024Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 15, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Nov 28, 2025
$22,925
Fine
Apr 15, 2024
$48,617
Ownership & Operations
Who Operates This Facility
Riverview Healthcare Community
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 67 of 80
Ownership & Management
Owners
Skilled Venture LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
432 reviews from families & visitors
Official Website
Visit riverviewrehabhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Morgan Health Center
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Briarcliffe Manor
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