Nursing HomeMedicaid

Kent Regency Center

Strong Medicare quality ratings; families often praise professional and dedicated rehabilitation therapy team. Still worth an in-person visit.

660 Commonwealth Avenue, Warwick, RI 02886|153 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 236 Google reviews

(401) 739-4241 Directions Website

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What this means for your family

Kent Regency offers a strong rehabilitation program with many dedicated staff members who are highly praised for their compassion. However, families should be vigilant regarding medication management and hygiene; we recommend visiting frequently to ensure your loved one's needs are being met, especially during weekends or off-hours.

Google Reviews

236 reviews on Google

“Kent Regency Center receives high praise for its attentive nursing staff, professional rehabilitation team, and clean environment, with many families noting that their loved ones felt well-cared for and respected. However, a recurring pattern of negative feedback highlights concerns regarding poor food quality, inconsistent communication, and occasional neglect in hygiene or medical responsiveness. Families should be aware that while many have positive experiences, there are significant reports of staffing shortages affecting basic care and medication management.”

Quality Themes

Tap a score for details

Strengths

Professional and dedicated rehabilitation therapy team
Warm, attentive nursing and CNA staff
Clean and well-maintained facility
Welcoming and helpful administrative staff

Concerns

Poor food quality (cold, flavorless, overcooked, high-carb) (mentioned by 3 reviewers)
Inconsistent medication management and discharge errors (mentioned by 4 reviewers)
Facility cleanliness issues, specifically odors of urine (mentioned by 4 reviewers)
Staffing shortages leading to slow response times and lack of assistance (mentioned by 5 reviewers)
Poor communication and difficulty reaching staff via phone (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 209 analyzed

165

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
2With the current staffing levels, what is the typical process for ensuring residents receive timely assistance when they press their call light?
3Could you walk me through your current medication management process and how you ensure accuracy during shift changes or discharge transitions?
4I understand that maintaining a fresh environment can be a challenge in large facilities; what is your daily protocol for housekeeping and odor management?
5How do you approach the dining experience to ensure that meals are served at the right temperature and offer enough variety for residents with different dietary needs?
6What is the best way for our family to maintain consistent communication with the nursing team, especially if we have urgent questions about care?

Personalized based on this facility's data

Key Review Excerpts

“The only downside to the Kent Regency was the quality of the meals which were all too often over cooked, flavorless, lukewarm and heavy on carbs.”

Long-term resident's family · 2026★★★★☆

“Nurses couldn’t even remember to give her the medication she needed at discharge. Upon leaving they forgot to give her 4 Covid pills, only gave her enough insulin for one day knowing we couldn’t fill the prescription on Christmas Eve.”

Family member · 2023★☆☆☆☆

“The staff on her wing (b) are so very good to her. I have made sure everyone knows to call day or night never a bad time and they do.”

Long-term resident's family · 2022★☆☆☆☆

Source: 236 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.02hrs

Registered nurses for medical care

Total Nursing

3.51hrs

86%

All nurses + aides combined

Staff Turnover

32%

Lower is better (< 30% = good)

RN Turnover

39%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility80.8%

Worse than Avg

Here

80.8%

12.1%

15.5%

Kent

10.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility30.8%

Worse than Avg

Here

30.8%

15.3%

17.5%

Kent

15.7%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.0%

Worse than Avg

Here

29.0%

19.4%

22.4%

Kent

22.8%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility15.1%

Better than Avg

Here

15.1%

15.4%

22.7%

Kent

16.4%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility11.8%

Worse than Avg

Here

11.8%

5.3%

5.2%

Kent

5.0%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.8%

Better than Avg

Here

99.8%

93.4%

93.7%

Kent

94.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility87.3%

Better than Avg

Here

87.3%

81.8%

77.7%

Kent

84.2%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility84.6%

Better than Avg

Here

84.6%

79.7%

78.2%

Kent

78.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

2.0%

Kent

2.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Well below state avg (8.7)

7 complaint-triggered

Kent Regency Center has concerning patterns of deficiencies, with families filing seven complaints that triggered inspections. The facility shows recurring issues in three key areas: accident prevention and safety supervision, care planning and quality standards, and medication management. While most violations have been corrected, the repeated problems with preventing accidents and ensuring adequate supervision suggest ongoing challenges with resident safety and staff oversight.

Sep 5, 2025Routine5 findings

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Aug 21, 2024Routine5 findings

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Aug 21, 2024Complaint1 finding

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jul 24, 2024Complaint1 finding

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Mar 13, 2024Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 20, 2023Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kent Regency Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 27 of 188

Ownership & Management

Owners

Genesis Ri Holdings LLC

Owner · Organization

100%

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Operations LLC

Owner (parent company) · Organization

Key personnel

Fishman, StevenOfficer / DirectorWhitman, ArnoldOfficer / DirectorBerg, MichaelOfficer / DirectorFishman, StevenOfficer / DirectorMendelson, AviOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(401) 739-4241

genesishcc.com

660 Commonwealth Avenue

Warwick, RI 02886

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

236 reviews from families & visitors

Official Website

Visit genesishcc.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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