Nursing HomeMedicaid

Kent Regency Center

Strong Medicare quality ratings; public reviewers often praise professional and dedicated rehabilitation therapy team. Still worth an in-person visit.

660 Commonwealth Avenue, Warwick, RI 02886|153 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 239 Google reviews

(401) 739-4241 Directions Website

Street View

Email Kent Regency Center to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

What this means for your family

Kent Regency Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: professional and dedicated rehabilitation therapy team and warm, attentive nursing and cna staff. Review the component ratings and current source records before deciding.

Google Reviews

239 public Google reviews available

Kent Regency Center receives high praise for its attentive nursing staff, professional rehabilitation team, and clean environment, with many families noting that their loved ones felt well-cared for and respected. However, a recurring pattern of negative feedback highlights concerns regarding poor food quality, inconsistent communication, and occasional neglect in hygiene or medical responsiveness. Families should be aware that while many have positive experiences, there are significant reports of staffing shortages affecting basic care and medication management.

Quality Themes

Tap a score for details

Strengths

Professional and dedicated rehabilitation therapy team
Warm, attentive nursing and CNA staff
Clean and well-maintained facility
Welcoming and helpful administrative staff

Concerns

Poor food quality (cold, flavorless, overcooked, high-carb) (mentioned by 3 reviewers)
Inconsistent medication management and discharge errors (mentioned by 4 reviewers)
Facility cleanliness issues, specifically odors of urine (mentioned by 4 reviewers)
Staffing shortages leading to slow response times and lack of assistance (mentioned by 5 reviewers)
Poor communication and difficulty reaching staff via phone (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 213 analyzed

167

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
2With the current staffing levels, what is the typical process for ensuring residents receive timely assistance when they press their call light?
3Could you walk me through your current medication management process and how you ensure accuracy during shift changes or discharge transitions?
4I understand that maintaining a fresh environment can be a challenge in large facilities; what is your daily protocol for housekeeping and odor management?
5How do you approach the dining experience to ensure that meals are served at the right temperature and offer enough variety for residents with different dietary needs?
6What is the best way for our family to maintain consistent communication with the nursing team, especially if we have urgent questions about care?

Personalized based on this facility's data

Key Review Excerpts

“The only downside to the Kent Regency was the quality of the meals which were all too often over cooked, flavorless, lukewarm and heavy on carbs.”

Long-term resident's family · 2026★★★★☆

“Nurses couldn’t even remember to give her the medication she needed at discharge. Upon leaving they forgot to give her 4 Covid pills, only gave her enough insulin for one day knowing we couldn’t fill the prescription on Christmas Eve.”

Family member · 2023★☆☆☆☆

“The staff on her wing (b) are so very good to her. I have made sure everyone knows to call day or night never a bad time and they do.”

Long-term resident's family · 2022★★★★★

Source: 213 Google reviews in the current analysis set; Google reports 239 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.02hrs

Registered nurses for medical care

Total Nursing

3.51hrs

86%

All nurses + aides combined

Staff Turnover

32%

Lower is better (< 30% = good)

RN Turnover

39%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility80.8%

Worse than Avg

Here

80.8%

12.1%

15.7%

Kent

15.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose walking got worse

↓ Lower is better

This Facility30.8%

Worse than Avg

Here

30.8%

15.3%

17.7%

Kent

21.5%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.0%

Worse than Avg

Here

29.0%

19.4%

22.6%

Kent

22.6%

Residents on antipsychotic medication

↓ Lower is better

This Facility15.1%

Better than Avg

Here

15.1%

15.5%

22.8%

Kent

22.7%

Residents needing more daily help over time

↓ Lower is better

This Facility17.6%

Mixed vs Avgs

Here

17.6%

14.4%

19.7%

Kent

24.6%

Residents who lost too much weight

↓ Lower is better

This Facility11.8%

Worse than Avg

Here

11.8%

5.3%

5.2%

Kent

5.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility84.6%

Better than Avg

Here

84.6%

79.8%

78.2%

Kent

73.7%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility87.3%

Better than Avg

Here

87.3%

81.8%

77.9%

Kent

79.5%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

2.0%

Kent

3.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

24findings in history

Latest survey: 4 · well below RI avg (8.7)

7 complaint-triggered findings

Kent Regency Center has concerning patterns of deficiencies, with families filing seven complaints that triggered inspections. The facility shows recurring issues in three key areas: accident prevention and safety supervision, care planning and quality standards, and medication management. While most violations have been corrected, the repeated problems with preventing accidents and ensuring adequate supervision suggest ongoing challenges with resident safety and staff oversight.

Sep 5, 2025Routine5 findings

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Aug 21, 2024Routine5 findings

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Aug 21, 2024Complaint1 finding

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jul 24, 2024Complaint1 finding

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Mar 13, 2024Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 20, 2023Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kent Regency Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 27 of 188

Ownership & Management

Owners

Genesis Ri Holdings LLC

Owner · Organization

100%

Gen Operations I LLC