West Suburban Nursing & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 139 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (19 vs median 11.0)
Below average in IL · Below recommended RN staffing · No penalties on record · Abuse citation
What this means for your family
This facility offers a strong therapy department and engaging activities, which many families find beneficial for short-term rehab. However, the recurring, serious reports of poor hygiene and slow response times to patient needs are significant red flags. We strongly recommend visiting in person to observe the cleanliness of the halls and checking the facility's most recent state inspection reports before making a decision.
Google Reviews
Google Reviews
139 reviews on Google“West Suburban Nursing & Rehab Center receives highly polarized feedback, with many families praising the dedicated therapy team and compassionate staff, while others report severe neglect and poor communication. Recurring complaints highlight issues with cleanliness, slow response times to call lights, and administrative difficulties regarding patient discharge and personal belongings. Potential families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Compassionate and dedicated nursing staff
- Active and engaging resident activity programs
- Convenient on-site dialysis services
Concerns
- Slow or non-existent response to patient call lights (mentioned by 6 reviewers)
- Facility cleanliness, including odors and soiled linens (mentioned by 7 reviewers)
- Poor communication from administration and nursing leadership (mentioned by 6 reviewers)
- Theft or disappearance of patient personal belongings (mentioned by 3 reviewers)
- Difficulties and delays regarding patient discharge processes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy teams; could you tell us more about how they work with residents to regain independence?
- 2With the on-site dialysis services available, how does that help streamline medical care for residents with chronic needs?
- 3How does the nursing team ensure that call lights are answered promptly, especially during busy night shifts?
- 4What steps are being taken to ensure the facility remains clean, fresh, and well-maintained for the residents?
- 5How does the administration keep families updated on changes in a resident's care or any shifts in their medical plan?
- 6Could you describe some of the most popular resident activity programs that help keep the community engaged and social?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are equally impressive, providing personalized and effective rehab that helped our loved one make noticeable progress.”
“My dad is severely disabled, has been since I was 4 years old. My father fell on Sunday. He was told by a nurse that he would 'stay on the floor unless he got in bed.' Absolutely not okay.”
“The rooms and dining rooms are beyond filthy. Most rooms don’t have privacy curtains and the ones that do are stained with feces and food.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints, with recent issues including protection from abuse and neglect, quality of care, and resident rights violations. The facility shows recurring problems with safety supervision, proper care delivery, and fire safety systems that persist across surveys from 2023 through 2026. While all deficiencies have correction dates, the pattern of repeated violations in core care areas suggests ongoing challenges with consistent quality care.
Jan 26, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Sep 11, 2025Complaint6
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Apr 28, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 15, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Oct 30, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
West Suburban Nursing & Rehab Center
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 31 of 69
Ownership & Management
Owners
A & F Realty LLC
Owner · Organization
A&f Realty LLC
Owner · Organization
Gubin Enterprises Limited Partnership
Owner · Organization
Blisko, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
139 reviews from families & visitors
Official Website
Visit wsnrc.com
Medicare data downloads
Original nursing home datasets
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