Nursing HomeMedicaid Investigative

Forest View Rehab & Nursing Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

535 South Elm, Itasca, IL 60143|144 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

3.2/5

based on 54 Google reviews

(630) 773-9416 Directions Website

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9/ 10

critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Special Focus Facility (under heightened CMS scrutiny)
Abuse citation on record
Low overall rating (1/5 stars)
Low staffing rating (2/5 stars)
Above-median deficiencies (42 vs median 11.0)

Bottom 25% in IL · Below recommended RN staffing · Worst in INFINITY HEALTHCARE CONSULTING chain · $328,101 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While the facility offers strong rehabilitation and engaging activities, the recurring reports of neglect and understaffing are significant red flags. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's hygiene and care, and to verify that their specific medical needs are being met by the nursing team.

Google Reviews

54 reviews on Google

“Forest View Rehab & Nursing Center receives highly polarized feedback, with some families praising the compassionate nursing and therapy staff, while others report severe neglect and poor living conditions. Common criticisms include inconsistent hygiene, poor food quality, and significant understaffing, particularly during off-hours. Prospective families should be aware of the stark contrast between the positive experiences of some rehab patients and the serious allegations of neglect from long-term care families.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective physical and occupational therapy
Engaging activities department
Peaceful, quiet location

Concerns

Chronic understaffing leading to slow response times (mentioned by 5 reviewers)
Poor food quality and unappealing meals (mentioned by 6 reviewers)
Lack of proper hygiene and infrequent bathing (mentioned by 4 reviewers)
Unresponsive or unprofessional management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 57 analyzed

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given the recent feedback regarding meal quality, could you walk me through how the facility plans and prepares daily menus to ensure residents are getting nutritious and appetizing meals?
2I noticed the facility has a very active activities department; could you share a sample calendar and explain how you encourage residents to participate in these social programs?
3With the current staffing levels, what is your specific protocol for ensuring timely assistance when a resident uses their call light or requires immediate help?
4Can you explain your current process for maintaining hygiene and ensuring that residents receive consistent, scheduled assistance with bathing and grooming?
5I see that management has started engaging with online feedback; what is your current strategy for communicating with families and addressing concerns regarding a loved one's care?
6How does your nursing team coordinate with the physical and occupational therapy staff to ensure a resident's progress is being monitored and communicated to the family?

Personalized based on this facility's data

Key Review Excerpts

“The staff at Forestview are so compassionate and caring, which is a night and day difference from where she was. I am thankful to all of the staff at this center.”

Long-term resident's family · 2024★★★★★

“The facility is a bit run down and can use some upgrades. The rehabilitation equipment has seen better days and the plumbing in the 5 different rooms I was in was bad with weak water pressure.”

Rehab patient · 2025★★★★☆

“The nurses and CNAs do the absolute best they can do even when understaffed and it goes unappreciated, the food seems to be decent, the activities staff is awesome.”

Family friend · 2025★★★★★

Source: 54 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.58hrs

77%

Registered nurses for medical care

Total Nursing

3.04hrs

74%

All nurses + aides combined

Staff Turnover

29%

Lower is better (< 30% = good)

RN Turnover

11%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility99.1%

Worse than Avg

Here

99.1%

12.1%

52.5%

Du page

52.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility35.9%

Worse than Avg

Here

35.9%

15.4%

21.8%

Du page

24.6%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility80.5%

Worse than Avg

Here

80.5%

93.4%

90.0%

Du page

91.8%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility5.5%

Better than Avg

Here

5.5%

15.3%

15.9%

Du page

13.3%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility7.2%

Better than Avg

Here

7.2%

14.4%

14.2%

Du page

10.1%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility98.5%

Better than Avg

Here

98.5%

95.5%

91.8%

Du page

94.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility25.3%

Worse than Avg

Here

25.3%

81.8%

69.0%

Du page

76.7%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility56.8%

Worse than Avg

Here

56.8%

79.7%

63.1%

Du page

74.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility5.5%

Worse than Avg

Here

5.5%

1.6%

2.4%

Du page

2.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

42deficiencies

7penalties

Well above state avg (12.0)

50 complaint-triggered

$328,101 in fines

Forest View Rehab has faced significant concerns with 60% of deficiencies triggered by family complaints, indicating persistent problems requiring families to file reports with authorities. The facility has recurring issues with accident prevention and safety supervision, dietary services and meal quality, and medication management. Recent complaints through early 2025 suggest ongoing problems with resident protection from neglect and inadequate food services, though all deficiencies show correction dates.

Feb 9, 2026Complaint1 finding

0745Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Jan 16, 2026Complaint3 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 12, 2026Complaint2 findings

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Dec 7, 2025Complaint1 finding

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Nov 24, 2025Complaint8 findings

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0808Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 17, 2025Complaint2 findings

0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0850Potential for harm · WidespreadCorrected

Administration Deficiencies

Hire a qualified full-time social worker in a facility with more than 120 beds.

Federal Penalties

Payment Denial

Nov 4, 2025

19-day denial

Fine

May 1, 2025

$51,935

Payment Denial

May 1, 2025

9-day denial

Fine

Mar 26, 2025

$14,505

Fine

Mar 26, 2024

$12,263

Fine

Dec 6, 2023

$66,400

Fine

Aug 14, 2023

$155,033

Ownership & Operations

Who Operates This Facility

Owner / Operator

Forest View Rehab & Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Infinity Healthcare Consulting

Chain Size

70 facilities nationwide

Chain avg rating: 2.2/5 · Rank 65 of 69 (Worst)

Ownership & Management

Owners

Gubin Enterprises Limited Partnership

Owner · Organization

50%

Blisko, Michael

Owner

50%

Key personnel

Granrath, RebeccaW-2 Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(630) 773-9416

forestviewrehab.com

535 South Elm

Itasca, IL 60143

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

54 reviews from families & visitors

Official Website

Visit forestviewrehab.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

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