West Side Kozy Comfort Personal Care Home

Indoor temperatures in the TV room, dining room, and upstairs hallway were below the required 70°F.

Hot water temperatures in several bathrooms were insufficient to meet bathing and sanitation needs.

The washing machine drainpipe was not properly draining, causing water to overflow from the utility sink onto the floor.

Resident laundry was not being returned within 24 hours due to the inoperable washing machine.

A direct care staff person did not have a high school diploma, GED, or active registry status on file.

A direct care staff person was providing unsupervised ADL services without a Department-approved training competency test certificate on file.

Oxydol Cleaner with Bleach was found in an unlocked, unattended laundry room near the kitchen.

Five live mice were observed on the kitchen floor.

A window screen in a resident's room had a 5-inch tear.

Empty dresser drawers in a resident room contained debris left from previous residents.

A dresser in a resident room had broken drawers and missing handles.

Bedsheets, pillowcase, and blanket on a resident's bed were stained from previous bed bug bites.

A resident was found smoking cigarettes in their bedroom on multiple occasions.

The resident's RASP was not updated to reflect recent behavioral incidents involving physical aggression toward other residents and staff.

License inspection summaries were posted in the kitchen rather than in a conspicuous place accessible to the public.

A criminal background check for a staff person was not obtained until two months after the 30-day requirement.

A staff person providing direct care services had not completed the required Department-approved direct care competency test.

A staff member did not receive required annual training regarding medication self-administration and meeting resident needs.

Bug spray was found in an unlabeled plastic spray bottle in the laundry room instead of its original container.

The resident's medication record did not include the order for the use of their CPAP unit at night.

Staff failed to document resident refusals of CPAP machine use or notify the prescriber of these refusals.