Scranton Health Care Center
Strong Medicare quality ratings; families often praise warm, attentive nursing and care staff. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
This facility is highly regarded for its small, personalized care environment and effective rehabilitation programs. However, because a few families have reported significant communication gaps during medical emergencies, we recommend asking the administration directly about their specific protocols for family updates during health crises.
Google Reviews
Google Reviews
45 reviews on Google“Scranton Health Care Center is frequently praised by families for its small, family-like atmosphere and attentive, compassionate staff. Reviewers consistently highlight the effectiveness of the rehabilitation and therapy programs, as well as the facility's cleanliness and active engagement of residents. While the vast majority of feedback is highly positive, a small number of critical reviews raise concerns regarding communication during health crises and alleged unprofessionalism in admissions.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Effective rehabilitation and physical therapy programs
- Clean, well-maintained environment
- Proactive and helpful admissions process
Concerns
- Poor communication during medical crises or outbreaks (mentioned by 2 reviewers)
- Unprofessional or discriminatory behavior by admissions staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility has had a few recent state violations, what specific steps is the leadership team taking to address these areas and improve the health inspection rating?
- 2I noticed that you are very active in responding to online feedback; how do you use that family input to improve the quality of care provided here?
- 3Could you walk me through your communication protocol during a medical crisis or an unexpected health change, and how you ensure families are kept in the loop?
- 4With your strong focus on rehabilitation and physical therapy, how are these sessions integrated into a resident's daily routine to keep them engaged?
- 5What is your process for ensuring that all prospective families feel welcomed and supported throughout the admissions experience?
- 6Since you have a smaller capacity of 44 residents, how does this size allow your staff to provide more personalized attention compared to larger facilities?
Personalized based on this facility's data
Key Review Excerpts
“My mother, who is 89, was in the hospital with pneumonia and not strong enough to come home without additional rehab. I selected Scranton HC for two reasons. It is a small facility so I hoped she would get personalized care, which she did.”
“The staff here has been really great both at taking care of my father and in helping my family adjust to his Alzheimer’s. From the nurses to the administrators, we’ve had many positive interactions and we’d definitely recommend them!”
“My Uncle Andrew called Scranton Health Care “home” for a few years and was in very caring and capable hands. I recommend this place for your loved ones as well!! The staff are hands on and interacting and come to know each person by name and really get to know them individually.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows ongoing compliance challenges across 38 deficiencies in multiple areas, with families filing complaints that triggered investigations. The most recurring problems involve care planning and assessment, medication management, and fire safety issues. While the facility has correction dates for most deficiencies, issues like pain management and care planning persist across multiple surveys, suggesting systemic challenges in consistently maintaining quality standards.
Aug 21, 2025Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nov 1, 2024Routine11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Dec 21, 2023Routine14
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nov 9, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 20, 2023Complaint4
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Federal Penalties
Fine
Dec 21, 2023
$12,570
Ownership & Operations
Who Operates This Facility
Scranton Health Care Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 35 of 125
Ownership & Management
Owners
Wwbv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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