See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Embassy of Scranton

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

824 Adams Avenue, Scranton, PA 18510139 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 31 Google reviews

5
4
3
2
1
Embassy of Scranton Nursing Home in Scranton, PA — Street View
Street View

Watch Embassy of Scranton

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (19 vs median 8.0)
  • High staff turnover (58%)
  • High RN turnover (60%)

Bottom 25% in PA · Below recommended RN staffing · Worst in EMBASSY HEALTHCARE chain · $18,769 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While recent reviews suggest a potential improvement in management and staff cohesion, the facility has a documented history of severe sanitation and care-related complaints. If you are considering this facility, perform an unannounced visit during an evening or weekend to personally verify the cleanliness and staff responsiveness levels.

Google Reviews

Google Reviews

31 reviews on Google
Embassy of Scranton receives highly polarized feedback, with some families praising the staff's friendliness and the facility's atmosphere, while others report severe neglect and unsanitary conditions. Multiple reviewers have raised serious concerns regarding hygiene, specifically citing persistent odors of urine and filth, as well as significant delays in call-bell response times and medication management. Families considering this facility should be aware of these starkly contrasting experiences regarding basic care standards.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean1.0Activities4.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Friendly and approachable nursing staff
  • Engaging activities director
  • Welcoming, home-like atmosphere

Concerns

  • Unsanitary facility conditions and persistent odors (mentioned by 5 reviewers)
  • Slow response times to call bells and patient needs (mentioned by 3 reviewers)
  • Inadequate rehab and medical care quality (mentioned by 3 reviewers)
  • Poor communication and administrative issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02024(2)2.72025(22)4.42026(9)

Distribution · 33 analyzed

5
16
4
4
3
0
2
0
1
13

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your activities director; could you tell us more about the types of events planned for residents each week?
  • 2What specific protocols are in place to ensure the facility remains clean, fresh-smelling, and well-maintained for the residents?
  • 3How does the nursing team manage call bells to ensure that residents receive timely assistance when they need it?
  • 4Can you walk us through your process for medication management and how you ensure accuracy and safety?
  • 5In the event of a medical emergency after hours, what is the immediate procedure for contacting doctors and providing care?
  • 6How would you describe the dining experience here, and how do you ensure the food is both nutritious and appealing to residents?

Personalized based on this facility's data


Key Review Excerpts

The entire facility smelled of urine and stool, and was completely filthy with dirt everywhere. The meals looked inedible and were served cold.

Family member of resident · 2025☆☆☆☆

I visited The Embassy of Scranton to check on a loved one (who I removed immediately after what I witnessed), and I was absolutely horrified by the conditions. There was urine in the hallway with nothing but a towel thrown over it.

Family member of resident · 2025☆☆☆☆

Nurses and aids were very nice. Beyond them the place is dysfunctional my father was discharged after they threatened we wouldn't be able to leave without writing them a check during the appeal process.

Family member of resident · 2025☆☆☆☆
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
93.4%
PA
87.1%
Lackawanna
86.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
15.3%
PA
18.4%
Lackawanna
15.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
PA
8.3%
Lackawanna
4.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
19.4%
PA
26.0%
Lackawanna
27.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
95.5%
PA
93.5%
Lackawanna
93.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.5%
Better than Avg
Here
13.5%
US
15.4%
PA
17.8%
Lackawanna
17.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.8%
Mixed vs Avgs
Here
77.8%
US
79.7%
PA
68.7%
Lackawanna
70.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.1%
Mixed vs Avgs
Here
77.1%
US
81.8%
PA
69.2%
Lackawanna
69.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.9%
Worse than Avg
Here
5.9%
US
1.6%
PA
1.4%
Lackawanna
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
4penalties
Well above state avg (10.1)
34 complaint-triggered
$18,769 in fines

Families have filed 30 complaints that triggered inspections, with recent serious concerns about accident prevention recurring across multiple surveys. The facility struggles most with food service quality, medication management, and safety hazards, with some safety issues persisting from 2023 through 2026. While most deficiencies show correction plans, the pattern of repeated problems in core care areas suggests ongoing operational challenges.

Mar 5, 2026Complaint
1
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Jan 28, 2026Complaint
4
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Jul 25, 2025Routine
23
0807Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0912Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Apr 1, 2025Complaint
4
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Sep 6, 2024Routine
31
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0808Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · PatternCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0026Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

Aug 9, 2024Complaint
5
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0626Potential for harm · PatternCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0943Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Federal Penalties

Fine

Jan 28, 2026

$22,925

Payment Denial

Aug 9, 2024

61-day denial

Payment Denial

Oct 20, 2023

47-day denial

Fine

Aug 9, 2023

$18,769

Ownership & Operations

Who Operates This Facility

Owner / Operator

Embassy of Scranton

Organization Type

for profit

Chain Affiliation

Chain Name

Embassy Healthcare

Chain Size

35 facilities nationwide

Chain avg rating: 2.5/5 · Rank 35 of 37 (Worst)

Ownership & Management

Owners

Aaron Handler Revocable Trust

Owner (parent company) · Organization

50%

Andrews, Heather

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Finn, Nicholas

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Linam, Kim

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rasmussen-Jones, Holly

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Almeky, IbrahimManaging Control - Governing BodyHandler, AaronManagerMoran, MichaelManagerRepchick, GeorgeManagerBeverly Enterprises - Pennsylvania, INC.Adp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call