Gino J Merli Veterans Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 32 Google reviews
Watch Gino J Merli Veterans Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The facility is widely praised for its compassionate, professional staff and clean, veteran-focused environment. However, families should be extremely diligent during the admissions process; review all financial documents and estate-related clauses thoroughly to avoid unexpected claims after a resident's passing.
Google Reviews
Google Reviews
32 reviews on Google“The Gino J. Merli Veterans Center is highly regarded by families for its compassionate staff, clean environment, and dedication to honoring veterans. While most feedback is overwhelmingly positive, one family reported a significant, unexpected financial claim against an estate following a resident's passing, highlighting a need for careful review of all admission and financial documents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong sense of respect and honor for veterans
- Professional and engaged care team
Concerns
- Unexpected and significant post-death financial claims against estates
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We are so impressed by the high staffing ratings here; how do you ensure that the sense of attentive, professional care remains consistent across all shifts?
- 2Since this is a Veterans Center, what specific traditions or honors do you incorporate into daily life to celebrate the residents' service?
- 3Could you walk us through the protocol for handling medical emergencies or sudden changes in a resident's health during the night?
- 4We've heard wonderful things about how clean and well-maintained the facility is; what does your daily maintenance and housekeeping routine look like?
- 5What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
- 6When it comes to the billing process and managing long-term care costs, how do you work with families to ensure there are no unexpected financial surprises?
Personalized based on this facility's data
Key Review Excerpts
“In town visiting my dad…I’m amazed at this place…so clean, staff is great and the nurses are top notch…thank you all for everything you do for our veterans”
“Absolutely a great place for a loved one that was in the service or a spouse. From admin, nurses, physical therapist, volunteers and the security guards they are all compassionate people. They all love their residents.”
“Very professional care. I was impressed with the level of care that was received. The communication regarding care was excellent. I would highly recommend this facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 14 deficiencies across multiple surveys, including one complaint-triggered issue involving accident hazards that families reported. The most recurring problems involve fire safety systems, care planning, and building safety infrastructure. While all deficiencies show correction dates, the pattern of repeated fire safety violations and the formal complaint suggest families should ask specific questions about current safety protocols and accident prevention measures during their visit.
Jun 6, 2025Routine3
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
May 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 16, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Sep 1, 2023Routine7
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Gino J Merli Veterans Center
government
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit dmva.pa.gov
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Embassy of Scranton
< 1 miNursing Home · Scranton, PA
Elan Skilled Nursing and Rehab, a Jewish Senior Li
< 1 miNursing Home · Scranton, PA
Angel's Family Manor Personal Care Home
< 1 miAssisted Living · Scranton, PA
West Side Kozy Comfort Personal Care Home
1.4 miAssisted Living · Scranton, PA
Dunmore Health Care Center
1.9 miNursing Home · Dunmore, PA
Green Ridge Care Center
2.4 miNursing Home · Scranton, PA