West Haven Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 7 Google reviews

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What this means for your family
The facility excels in interpersonal care, with several families noting the warmth and patience of the staff. While there is a single low rating, the overall trend of recent interactions suggests a highly supportive team for new residents.
Google Reviews
Google Reviews
7 reviews on Google“Families can expect a welcoming environment with a staff that is frequently described as friendly, patient, and attentive. While some visitors have had negative experiences reflected in low ratings, many others specifically praise the kindness of individual caregivers and the helpfulness of the admissions process during tours.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive staff
- Knowledgeable and patient tour guides
- Welcoming atmosphere for new families
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that specifically mention reviewers by name and acknowledge specific staff members or details mentioned in the text. They demonstrate a professional commitment to service by offering direct contact information for grievance resolution.
Questions for Your Tour
- 1It is so wonderful to see how welcoming and friendly the staff is as we walk through; how do you ensure that this warm atmosphere is maintained for all residents?
- 2We noticed how much care goes into responding to families' feedback; how does the administration involve families in the facility's continuous improvement?
- 3With the recent inspections, what specific steps is the team taking to address and resolve the identified deficiencies in care and safety?
- 4Can you tell us more about how the nursing staff manages medical emergencies or sudden changes in a resident's health during the night?
- 5What kind of daily activities or social events are planned to keep the residents engaged and connected with one another?
- 6How do you ensure that the staffing levels are sufficient to provide the attentive, personalized care that your residents need every day?
Personalized based on this facility's data
Key Review Excerpts
“Friendly, helpful, and pleasant from the entire staff. Jazmine, Micheal, Anna, Shaji, and many others took great care of my mom”
“During what has been a stressful time, searching for the right place, Ana truly stood out. She was incredibly patient, knowledgeable, and took the time to answer all of my questions.”
“Buen servicio ,mucha amabilidad,todo el staff fue muy servicial , y atentos en general .Muy agradecida con todos yo recomiendo a West Haven Helthcare . Muchas gracias”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints about serious care issues, including problems with medication management, wound care, and nursing competencies. Recurring deficiencies span resident rights, quality of care, infection control, and safety hazards, with many issues repeating across multiple surveys despite reported corrections. While the facility states all violations have been addressed, the frequency of complaint-triggered investigations and persistent care problems in core areas suggest ongoing quality concerns that warrant careful consideration.
Mar 16, 2026Routine16
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 17, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 14, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 24, 2025Routine19
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 3, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
West Haven Healthcare
for profit
Chain Affiliation
Aaron Mayer
6 facilities nationwide
Ownership & Management
Owners
Deutsch 2016 Grat
Owner · Organization
Ahm Family Holdings LLC
Owner · Organization
Amc Family Holding LLC
Owner · Organization
Amm Family Holdings LLC
Owner · Organization
Asm Family Holdings LLC
Owner · Organization
Atr Family Holdings LLC
Owner · Organization
Zm Family Holdings LLC
Owner · Organization
Deutsch, Isaac
Owner (parent company)
Colman, Aviva
Owner (parent company)
Mayer, Aaron
Owner (parent company)
Mayer, Abraham
Owner (parent company)
Mayer, Akiva
Owner (parent company)
Mayer, Zachary
Owner (parent company)
Rokowsky, Talia
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit westhavenhc.com
Medicare data downloads
Original nursing home datasets
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