Victoria Care Center
Strong Medicare quality ratings; families often praise warm and attentive nursing and rehab staff. Still worth an in-person visit.
based on 16 Google reviews

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What this means for your family
This facility is highly regarded for its rehabilitation services and the warmth of its nursing staff. However, because of documented reports of serious infections and medical neglect, you should prioritize a visit during your stay to personally verify infection control protocols and communication transparency.
Google Reviews
Google Reviews
16 reviews on Google“Families can expect a highly caring and attentive nursing and rehab team, with several reviewers praising the warmth of the staff and the cleanliness of the facility. However, there are serious, critical allegations regarding medical neglect and the contraction of severe infections like MRSA and Covid-19 that must be addressed with management.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive nursing and rehab staff
- Clean and well-maintained facility
- Welcoming and professional administration
- Effective physical therapy and wound care
Concerns
- Allegations of medical neglect and preventable injury
- Risk of facility-acquired infections (MRSA, Covid-19)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses for positive reviews, often using identical phrasing for different reviewers. While they attempt to acknowledge negative feedback, the responses remain largely scripted and lack deep personalization.
Questions for Your Tour
- 1We've heard wonderful things about how professional and welcoming the administration team is; how do you typically handle updates and communication with families regarding a resident's daily care?
- 2Since the nursing and rehab staff are often noted for being so warm and attentive, how do you ensure that level of personal care remains consistent during shift changes?
- 3What specific protocols do you have in place to manage infection control and keep the environment safe from things like MRSA or COVID-19?
- 4Could you tell us a bit about the dining experience and how much input residents have regarding their meal options and schedules?
- 5In the event of a medical emergency or a sudden change in health status during the night, what is the immediate process for notifying the family and coordinating care?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and rehab team were all very helpful and supportive during this difficult times. We highly recommend Victoria Care Center, they really care for their patients and everyone was very respectful and always willing to help.”
“The staff at Victoria Care Center were very welcoming and made my grandma feel at home. She loves the physical therapy team and wound care nurse.”
“The CNAs are wonderful but everyone and everything else is terrible. They medically neglect the residents and now my father needs an amputation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Victoria Care Center has faced recurring deficiencies in resident rights, safety supervision, and medication management across multiple surveys, with eight complaint-triggered incidents indicating families have reported concerns about care quality. While all issues appear corrected by the facility, the persistent nature of problems with accident prevention, resident treatment rights, and pharmacy oversight suggests ongoing operational challenges that warrant careful evaluation during any visit.
Apr 9, 2026Routine13
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jun 12, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 16, 2025Routine10
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Nov 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 13, 2024Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Ownership & Operations
Who Operates This Facility
Victoria Care Center
for profit
Chain Affiliation
David Johnson
46 facilities nationwide
Chain avg rating: 3.2/5 · Rank 7 of 45 (Best)
Ownership & Management
Owners
Bauman, Irving
Owner
Johnson, Frank
Owner
Puente Partners LLC
Owner · Organization
Chambers, Thomas
Owner (parent company)
Johnson, David
Owner (parent company)
Marmur, Eli
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit thevictoriacarecenter.com
Medicare data downloads
Original nursing home datasets
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