Country View Assisted Living

COMPLAINT INVESTIGATION REPORT

This report details a complaint investigation conducted regarding staff ensuring resident access to the facility. The allegation was investigated by touring the facility and interviewing staff and residents. Ultimately, the allegation was deemed Unsubstantiated due to a lack of preponderance of evidence.

This report details a complaint investigation conducted on 02/21/2026 regarding an allegation of staff inappropriately speaking to a resident. The investigation found that the allegation was unsubstantiated based on interviews and observations. No deficiencies were cited in this report.

This report details a complaint investigation conducted on 01/09/2026, with follow-up documentation on 01/15/2026. Six allegations were cited, covering issues such as improper posting of notices, staff retaliation, temperature control, medical transport, pest control, and odor control. However, the investigation found insufficient evidence to prove any of the alleged violations, resulting in all allegations being deemed Unsubstantiated.

This report details a complaint investigation conducted regarding allegations of staff failing to ensure resident dignity/respect and timely mail delivery. The investigation found no evidence to substantiate the allegations, resulting in an 'Unsubstantiated' determination for both complaints.

This report details a complaint investigation regarding allegations that staff prevented a resident from attending a medical appointment. The investigation found insufficient evidence to support the allegation, resulting in an 'Unsubstantiated' finding. No specific deficiencies were cited in the report.

This report details a complaint investigation regarding allegations that staff prevented a resident from attending a medical appointment. The investigation found insufficient evidence to support the allegation, resulting in an 'Unsubstantiated' finding. No specific deficiencies were cited in the report.

This report details an investigation into a complaint regarding staff failing to prevent a visitor from eating a resident's food. The investigation found no evidence to support the allegation, resulting in an 'Unsubstantiated' finding. No deficiencies were cited in this report.