West Covina Medical Center D/p Snf
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 24 Google reviews

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What this means for your family
This facility is an excellent choice for seniors seeking social engagement and high-quality dining, with several families praising the emotional support provided by the staff. While the community is highly rated, you may want to verify that their administrative processes for resident records are up to date.
Google Reviews
Google Reviews
24 reviews on Google“Families considering this facility can expect a warm, community-oriented environment with highly praised staff members like the director, Sherry. Reviewers frequently highlight the successful social integration of residents and the high quality of food, though one reviewer noted a clerical error regarding a deceased relative's name in their system.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive staff
- High-quality, delicious food
- Strong sense of community and friendship
- Modern and attractive living spaces
- Engaging social activities
Concerns
- Administrative/clerical errors regarding resident records
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses, often addressing specific details mentioned in the reviews, such as resident names or family histories. They use a warm, community-focused tone that emphasizes care and connection.
Questions for Your Tour
- 1We've heard wonderful things about the sense of community and the friendships formed here; what kind of social activities do you have planned to help new residents connect with others?
- 2The food is frequently praised by families, so could you tell us a bit more about the meal planning and how much variety there is for daily menus?
- 3Since we want to ensure everything is seamless, what processes do you have in place to ensure resident records and administrative details are kept perfectly up to date?
- 4With a smaller, intimate community of 33 residents, how do you ensure there is enough hands-on care available for everyone throughout the day and night?
- 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating care?
- 6It's great to see how much you value feedback by responding to every review; how does the management team use resident and family input to improve the facility?
Personalized based on this facility's data
Key Review Excerpts
“The spaces are modern and attractive, and the hallways and apartments are very nice, with high ceilin”
“The building is beautiful, the staff is attentive, the food is absolutely delicious. We've eaten their several times, and are never disappointed.”
“The care they provide goes above and beyond and my mother in law is so happy there. Also, the entire staff is caring and kind, including the director Sherry Fisher.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
8
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with a long-term catheter
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent issues across multiple care areas, with 47 deficiencies over four surveys and one family complaint about medical records privacy. The most recurring problems involve medication management, infection control, and resident assessments and care planning. While all deficiencies have correction dates, the same issues repeatedly appear across surveys, suggesting ongoing challenges with maintaining consistent standards in these critical areas.
Dec 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 18, 2025Routine14
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 18, 2024Routine17
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 22, 2023Routine15
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Jun 26, 2023
$2,117
Fine
Jun 20, 2023
$1,764
Fine
May 30, 2023
$3,145
Ownership & Operations
Who Operates This Facility
West Covina Medical Center D/p Snf
for profit
Chain Affiliation
Rollins-Nelson Healthcare Management
10 facilities nationwide
Chain avg rating: 2.1/5 · Rank 2 of 10
Ownership & Management
Owners
West Covina Medical Center INC
Owner · Organization
Nelson, William
Owner
Rollins, Vicki
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit merrillgardens.com
Medicare data downloads
Original nursing home datasets
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