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Nursing HomeMedicaid

West Covina Medical Center D/p Snf

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

725 S. Orange Avenue, Walnut Valley · West Covina, CA 9179033 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 24 Google reviews

5
4
3
2
1
West Covina Medical Center D/p Snf Nursing Home in West Covina, CA — Street View
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What this means for your family

This facility is an excellent choice for seniors seeking social engagement and high-quality dining, with several families praising the emotional support provided by the staff. While the community is highly rated, you may want to verify that their administrative processes for resident records are up to date.

Google Reviews

Google Reviews

24 reviews on Google
Families considering this facility can expect a warm, community-oriented environment with highly praised staff members like the director, Sherry. Reviewers frequently highlight the successful social integration of residents and the high quality of food, though one reviewer noted a clerical error regarding a deceased relative's name in their system.

Quality Themes

Tap a score for details
Food10.0Staff10.0CleanN/AActivities9.0MedsN/AMemoryN/AComms8.0Value9.0

Strengths

  • Caring and attentive staff
  • High-quality, delicious food
  • Strong sense of community and friendship
  • Modern and attractive living spaces
  • Engaging social activities

Concerns

  • Administrative/clerical errors regarding resident records

Rating Trends

Tap a year to see what changed

2345.02024(6)5.02025(26)4.62026(9)

Distribution · 41 analyzed

5
40
4
0
3
0
2
0
1
1

How They Respond to Reviews

96%response rate
Good

The owner provides highly personalized and empathetic responses, often addressing specific details mentioned in the reviews, such as resident names or family histories. They use a warm, community-focused tone that emphasizes care and connection.

Questions for Your Tour

  • 1We've heard wonderful things about the sense of community and the friendships formed here; what kind of social activities do you have planned to help new residents connect with others?
  • 2The food is frequently praised by families, so could you tell us a bit more about the meal planning and how much variety there is for daily menus?
  • 3Since we want to ensure everything is seamless, what processes do you have in place to ensure resident records and administrative details are kept perfectly up to date?
  • 4With a smaller, intimate community of 33 residents, how do you ensure there is enough hands-on care available for everyone throughout the day and night?
  • 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating care?
  • 6It's great to see how much you value feedback by responding to every review; how does the management team use resident and family input to improve the facility?

Personalized based on this facility's data


Key Review Excerpts

The spaces are modern and attractive, and the hallways and apartments are very nice, with high ceilin

Rehab patient · 2025★★★★★

The building is beautiful, the staff is attentive, the food is absolutely delicious. We've eaten their several times, and are never disappointed.

Long-term resident's family · 2024★★★★★

The care they provide goes above and beyond and my mother in law is so happy there. Also, the entire staff is caring and kind, including the director Sherry Fisher.

Long-term resident's family · 2025★★★★★
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.35hrs
OK
Registered nurses for medical care
Total Nursing
8.24hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 13 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
19.4%
CA
10.7%
Los angeles
9.7%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility13.7%
Worse than Avg
Here
13.7%
US
0.9%
CA
0.8%
Los angeles
1.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
19.5%
CA
13.7%
Los angeles
10.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.5%
Worse than Avg
Here
17.5%
US
15.4%
CA
11.6%
Los angeles
11.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
5.3%
CA
4.1%
Los angeles
4.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.7%
Mixed vs Avgs
Here
85.7%
US
81.8%
CA
94.2%
Los angeles
94.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
3penalties
Near state avg (15.4)
1 complaint-triggered
$7,026 in fines

This facility shows persistent issues across multiple care areas, with 47 deficiencies over four surveys and one family complaint about medical records privacy. The most recurring problems involve medication management, infection control, and resident assessments and care planning. While all deficiencies have correction dates, the same issues repeatedly appear across surveys, suggesting ongoing challenges with maintaining consistent standards in these critical areas.

Dec 23, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 18, 2025Routine
14
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Oct 18, 2024Routine
17
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Nov 22, 2023Routine
15
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Jun 26, 2023

$2,117

Fine

Jun 20, 2023

$1,764

Fine

May 30, 2023

$3,145

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Covina Medical Center D/p Snf

Organization Type

for profit

Chain Affiliation

Chain Name

Rollins-Nelson Healthcare Management

Chain Size

10 facilities nationwide

Chain avg rating: 2.1/5 · Rank 2 of 10

Ownership & Management

Owners

West Covina Medical Center INC

Owner · Organization

100%

Nelson, William

Owner

Rollins, Vicki

Owner

Key personnel

West Covina Property Holding, LLC5% or Greater Mortgage InterestNelson, William5% or Greater Mortgage InterestRollins, Vicki5% or Greater Mortgage InterestRollins, Vicki5% or Greater Security InterestNelson, WilliamOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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