A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 70 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
West Covina Healthcare Center has a middle-range Medicare overall rating. Strengths include excellent physical therapy and rehab services. Some reviewers note concerns about slow response to call buttons and patient needs (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families seeking rehabilitation may find high-quality physical therapy and a dedicated rehab team to be significant advantages. However, there are serious, recurring reports of medical neglect, slow response times to call buttons, and inconsistent communication regarding patient care and medication.
Quality Themes
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Concerns
Rating Trends
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Distribution · 75 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My father was recently discharged from West Covina Health Care Center. We had the best experience ever! Everyone from the therapist to nurses and the whole entire staff were amazing.”
“The rehab department did an amazing job with the physical therapy and she was discharged within 4 weeks.”
“I've been with Covina for some years now. I tried to get an antibiotic. With out speaking with me. They left a message go to ER. Well, I had a heart attack an went to ER.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have frequently filed complaints triggering 19 of 63 total deficiencies, raising concerns about this facility's care quality. The most recurring issues involve care planning and treatment delivery, medication management, and infection control practices. While all cited deficiencies show correction dates, the pattern of repeated problems in core care areas—including recent complaints about medication errors and treatment failures—suggests ongoing quality challenges that warrant careful consideration before placement.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Mar 28, 2024
$29,816
Payment Denial
Mar 28, 2024
4-day denial
Fine
Jan 31, 2024
$14,211
Fine
Oct 13, 2023
$34,951
Payment Denial
Oct 13, 2023
6-day denial
West Covina Healthcare Center
for profit
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 9 of 31
Owners
Ag Facilities Operations, LLC
Owner · Organization
Ira E Smedra Living Trust
Owner (parent company) · Organization
Win Win Enterprises, LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
70 reviews from families & visitors
Official Website
Visit westcovinahcc.com
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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