West Covina Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 69 Google reviews

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What this means for your family
This facility is an excellent choice for patients specifically needing intensive physical therapy or wound care, as the rehab team receives consistent praise. However, families must remain highly vigilant regarding medication communication and ensure that call buttons are being answered promptly, as responsiveness is a documented weakness.
Google Reviews
Google Reviews
69 reviews on Google“Families seeking rehabilitation may find high-quality physical therapy and a dedicated rehab team to be significant advantages. However, there are serious, recurring reports of medical neglect, slow response times to call buttons, and inconsistent communication regarding patient care and medication.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical therapy and rehab services
- Kind and professional nursing staff
- Clean and well-maintained environment
- Welcoming and helpful admissions/social services team
Concerns
- Slow response to call buttons and patient needs (mentioned by 3 reviewers)
- Poor food quality and temperature (mentioned by 3 reviewers)
- Issues with communication and medical follow-up (mentioned by 3 reviewers)
- Inconsistent medication management and ER referrals (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical therapy and rehab services; how do you tailor those programs to meet an individual's specific recovery goals?
- 2How does the nursing team ensure that call buttons are answered promptly, especially during busy shift changes?
- 3What steps are in place to ensure medication management is consistent and that all medical follow-ups are communicated clearly to the family?
- 4Could you tell us more about the dining experience, specifically how you ensure meals are served at the right temperature and meet nutritional needs?
- 5How does the facility handle communication between the medical staff and families regarding ER referrals or changes in a resident's condition?
- 6What kind of daily activities and social engagement opportunities are available to help residents stay active and connected with others?
Personalized based on this facility's data
Key Review Excerpts
“My father was recently discharged from West Covina Health Care Center. We had the best experience ever! Everyone from the therapist to nurses and the whole entire staff were amazing.”
“The rehab department did an amazing job with the physical therapy and she was discharged within 4 weeks.”
“I've been with Covina for some years now. I tried to get an antibiotic. With out speaking with me. They left a message go to ER. Well, I had a heart attack an went to ER.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have frequently filed complaints triggering 19 of 63 total deficiencies, raising concerns about this facility's care quality. The most recurring issues involve care planning and treatment delivery, medication management, and infection control practices. While all cited deficiencies show correction dates, the pattern of repeated problems in core care areas—including recent complaints about medication errors and treatment failures—suggests ongoing quality challenges that warrant careful consideration before placement.
Apr 23, 2026Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Jan 2, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 5, 2025Routine14
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jul 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 27, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 3, 2024Routine15
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Federal Penalties
Fine
Mar 28, 2024
$29,816
Payment Denial
Mar 28, 2024
4-day denial
Fine
Jan 31, 2024
$14,211
Fine
Oct 13, 2023
$34,951
Payment Denial
Oct 13, 2023
6-day denial
Ownership & Operations
Who Operates This Facility
West Covina Healthcare Center
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 9 of 31
Ownership & Management
Owners
Ag Facilities Operations, LLC
Owner · Organization
Ira E Smedra Living Trust
Owner (parent company) · Organization
Win Win Enterprises, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit westcovinahcc.com
Medicare data downloads
Original nursing home datasets
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