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Nursing HomeMedicaid

West Bend Nursing and Rehabilitation

Strong Medicare quality ratings; families often praise dedicated and caring memory care staff. Still worth an in-person visit.

4600 W Washington Ave, South Bend, IN 46619157 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 63 Google reviews

5
4
3
2
1
West Bend Nursing and Rehabilitation Nursing Home in South Bend, IN — Street View
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What this means for your family

While the facility has received recent praise for its community atmosphere and memory care staff, the history of serious safety and neglect concerns is significant. We strongly recommend that you visit in person, observe staff response times to call lights, and speak directly with families of current residents to ensure the care level meets your expectations.

Google Reviews

Google Reviews

63 reviews on Google
West Bend Nursing and Rehabilitation receives highly polarized feedback, with some families praising the dedicated staff in the memory care unit while others report severe neglect, poor communication, and inadequate staffing. Critical concerns frequently cite slow response times, unprofessional conduct by specific staff members, and poor food quality. Prospective families should be aware of the stark contrast between the glowing reviews from some long-term families and the distressing accounts of residents' care and safety.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean6.0Activities8.0MedsN/AMemory7.0Comms2.0ValueN/A

Strengths

  • Dedicated and caring memory care staff
  • Warm, welcoming environment for some residents
  • Active community engagement and events

Concerns

  • Inadequate staffing and slow response to call lights (mentioned by 5 reviewers)
  • Poor communication and unprofessional conduct by staff (mentioned by 4 reviewers)
  • Poor quality of food and lack of dietary consideration (mentioned by 3 reviewers)
  • Concerns regarding resident safety and neglect (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(1)'21(9)'23(1)'25(12)'26(5)

Distribution · 65 analyzed

5
40
4
3
3
0
2
4
1
18

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
  • 2With a capacity of 157 residents, what specific protocols do you have in place to ensure that call lights are answered promptly and that staff are available when residents need immediate assistance?
  • 3Could you walk me through how the dining team handles individual dietary needs and preferences to ensure that meals are both nutritious and enjoyable for residents?
  • 4Given the recent focus on enhancing safety and oversight, what specific measures are currently in place to monitor resident well-being and ensure high standards of care throughout the facility?
  • 5What does a typical day look like in terms of community engagement, and how do you ensure that residents are consistently involved in activities that match their interests?
  • 6How does your nursing team manage medical emergencies or sudden changes in a resident's health status, and how quickly can families expect to be updated in those situations?

Personalized based on this facility's data


Key Review Excerpts

My mom was in the dementia wing. I absolutely loved the staff here. They treated mom as if she were their own family members.

Memory care family member · 2024☆☆☆☆

The cottage and Liz (Elizabeth) the social worker of the cottage in particular has been a great help to myself and my grandmother. Going above and beyond to help make her feel at home even during difficult times.

Long-term resident's family · 2022★★★★★

The nurses sitting around the nurses station are often consumed with surfing the internet..The nurses ignore the patient room call lights.

Family member · 2021★★☆☆☆
Source: 63 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.72hrs
96%
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
14.4%
IN
11.4%
St. joseph
15.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.4%
Mixed vs Avgs
Here
15.4%
US
12.1%
IN
24.8%
St. joseph
10.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
15.4%
IN
13.6%
St. joseph
9.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
15.3%
IN
13.0%
St. joseph
17.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
19.5%
IN
23.5%
St. joseph
17.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
93.4%
IN
93.6%
St. joseph
96.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.1%
Better than Avg
Here
91.1%
US
81.8%
IN
81.5%
St. joseph
87.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.8%
Better than Avg
Here
86.8%
US
79.7%
IN
79.0%
St. joseph
85.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
IN
1.3%
St. joseph
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.6)
4 complaint-triggered

This facility has faced recurring challenges across multiple care areas, with families filing complaint reports that triggered inspections. The most persistent problems involve fire safety and building maintenance, medication management, and care planning. Issues with emergency preparedness, dietary services, and infection control also appear regularly across surveys. While all 54 deficiencies show correction dates, the pattern of repeated violations in similar areas suggests ongoing operational struggles that families should carefully consider.

Mar 13, 2026Routine
6
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jul 28, 2025Complaint
1
0100Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

Jun 19, 2025Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 9, 2024Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0807Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 8, 2023Routine
13
0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Bend Nursing and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

American Senior Communities

Chain Size

91 facilities nationwide

Chain avg rating: 3.8/5 · Rank 73 of 91

Ownership & Management

Owners

The Health and Hospital Corporation of Marion County

Owner · Organization

100%

Key personnel

Kelsey, DonnaContracted Managing EmployeeVan Camp, StevenContracted Managing EmployeeDrummer, CarlOfficer / DirectorFehribach, GregoryOfficer / DirectorHanify, ThomasOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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