West Bend Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise dedicated and caring memory care staff. Still worth an in-person visit.
based on 63 Google reviews

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What this means for your family
While the facility has received recent praise for its community atmosphere and memory care staff, the history of serious safety and neglect concerns is significant. We strongly recommend that you visit in person, observe staff response times to call lights, and speak directly with families of current residents to ensure the care level meets your expectations.
Google Reviews
Google Reviews
63 reviews on Google“West Bend Nursing and Rehabilitation receives highly polarized feedback, with some families praising the dedicated staff in the memory care unit while others report severe neglect, poor communication, and inadequate staffing. Critical concerns frequently cite slow response times, unprofessional conduct by specific staff members, and poor food quality. Prospective families should be aware of the stark contrast between the glowing reviews from some long-term families and the distressing accounts of residents' care and safety.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring memory care staff
- Warm, welcoming environment for some residents
- Active community engagement and events
Concerns
- Inadequate staffing and slow response to call lights (mentioned by 5 reviewers)
- Poor communication and unprofessional conduct by staff (mentioned by 4 reviewers)
- Poor quality of food and lack of dietary consideration (mentioned by 3 reviewers)
- Concerns regarding resident safety and neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2With a capacity of 157 residents, what specific protocols do you have in place to ensure that call lights are answered promptly and that staff are available when residents need immediate assistance?
- 3Could you walk me through how the dining team handles individual dietary needs and preferences to ensure that meals are both nutritious and enjoyable for residents?
- 4Given the recent focus on enhancing safety and oversight, what specific measures are currently in place to monitor resident well-being and ensure high standards of care throughout the facility?
- 5What does a typical day look like in terms of community engagement, and how do you ensure that residents are consistently involved in activities that match their interests?
- 6How does your nursing team manage medical emergencies or sudden changes in a resident's health status, and how quickly can families expect to be updated in those situations?
Personalized based on this facility's data
Key Review Excerpts
“My mom was in the dementia wing. I absolutely loved the staff here. They treated mom as if she were their own family members.”
“The cottage and Liz (Elizabeth) the social worker of the cottage in particular has been a great help to myself and my grandmother. Going above and beyond to help make her feel at home even during difficult times.”
“The nurses sitting around the nurses station are often consumed with surfing the internet..The nurses ignore the patient room call lights.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring challenges across multiple care areas, with families filing complaint reports that triggered inspections. The most persistent problems involve fire safety and building maintenance, medication management, and care planning. Issues with emergency preparedness, dietary services, and infection control also appear regularly across surveys. While all 54 deficiencies show correction dates, the pattern of repeated violations in similar areas suggests ongoing operational struggles that families should carefully consider.
Mar 13, 2026Routine6
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 28, 2025Complaint1
Construction Deficiencies
Meet other general requirements.
Jun 19, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 9, 2024Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 8, 2023Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
West Bend Nursing and Rehabilitation
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 73 of 91
Ownership & Management
Owners
The Health and Hospital Corporation of Marion County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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