Milton Home, the
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
The Milton Home has shown a marked improvement in staff quality and resident care under recent management, making it a strong candidate for rehabilitation needs. However, because of past reports regarding facility maintenance and security, we recommend conducting a thorough tour to ensure the current environment meets your standards for cleanliness and safety.
Google Reviews
Google Reviews
17 reviews on Google“The Milton Home has seen a significant shift in reputation following a change in management over the last two years, with recent reviewers praising the staff's compassion and responsiveness. While older reviews cited serious concerns regarding cleanliness and theft, recent feedback highlights a caring environment and successful rehabilitation outcomes.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation support
- Responsive management team
- Engaging resident activities
Concerns
- Historical reports of poor facility maintenance and hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a capacity of 34 residents, how does your team ensure that each individual receives personalized attention while maintaining the high standard of care reflected in your 5-star CMS rating?
- 2I noticed some feedback regarding the facility's physical environment; could you walk me through your current maintenance schedule and how you ensure the cleanliness of the living spaces?
- 3Given the 3 reported state violations over the past year, what specific steps has the management team taken to address those findings and improve internal processes?
- 4I see that your team actively engages with feedback online; how do you use input from families to continuously improve the quality of life for your residents?
- 5The reviews highlight your engaging activities program—could you share a sample schedule of what a typical week of enrichment looks like for residents here?
- 6How does your nursing staff coordinate with local medical providers to handle urgent health changes or emergencies, especially during evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The care, compassion and love given to residents comes from the HEART. The building is old and not the prettiest however the staff genuinely care about the residents they serve!”
“When my father required rehabilitation following a month-long illness, we discovered that Milton Home was the perfect option for us. This was a new experience for my father who was used to being independent, but the staff at Milton Home were extremely patient and kind with him.”
“I am so proud of the amazing staff that work at The Milton Home. This team always comes together to provide exceptional care and experiences to our residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Milton Home shows recurring problems across multiple areas, with families filing complaints that triggered investigations into resident protection and safety hazards. The facility has persistent issues with fire safety systems, emergency preparedness, medication management, and food safety that have repeated across surveys. While most deficiencies show correction dates, the pattern of recurring violations in critical safety areas warrants careful consideration during your visit.
Jan 5, 2026Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 18, 2024Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 14, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 30, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Milton Home, the
nonprofit
Chain Affiliation
Sterling Healthcare
5 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit themiltonhome.com
Medicare data downloads
Original nursing home datasets
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