Healthwin Health & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 46 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 6)
- High staff turnover (74%)
- High RN turnover (70%)
Bottom 25% in IN · Meets national RN staffing standard · Above average staffing · Very high staff turnover · $29,744 in fines
What this means for your family
While the rehabilitation therapy team remains a strong asset, the facility has seen a sharp increase in negative reports regarding nursing responsiveness and administrative communication under new ownership. If you choose this facility, ensure you have a clear plan for frequent family visits to monitor medical needs, as recent reviews suggest staff may be overstretched.
Google Reviews
Google Reviews
46 reviews on Google“Healthwin Health & Rehabilitation has experienced a significant decline in reputation following a change in ownership, with recent reviews frequently citing poor management, understaffing, and unprofessional leadership. While the facility's physical therapy and occupational therapy departments remain highly regarded for their dedication, families report serious concerns regarding medical responsiveness, hygiene, and the quality of daily care. Prospective families should be aware of the stark contrast between the praised therapy services and the critical feedback regarding nursing and administrative oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated therapy team (PT/OT)
- Beautiful, well-maintained facility
- Compassionate care during end-of-life stays
- Some long-term staff members provide excellent support
Concerns
- Significant decline in care quality under new ownership (mentioned by 5 reviewers)
- Understaffing leading to slow response times and neglect (mentioned by 4 reviewers)
- Poor communication and unprofessional management/administration (mentioned by 4 reviewers)
- Inadequate medical oversight and delayed treatment for health issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent changes in ownership, what specific steps is the leadership team taking to ensure consistent quality of care and improved communication with families?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you coordinate those therapy sessions with the daily nursing care to ensure my loved one stays active?
- 3With current staffing levels, what is your protocol for ensuring timely responses to call lights, especially during evening and overnight shifts?
- 4Can you walk me through your process for medication management and how you ensure that any changes in a resident's health status are communicated to the family promptly?
- 5I see the facility is well-maintained, but could you tell me more about the daily social activities and dining experience available to residents to help them feel at home?
- 6How does your clinical team handle medical oversight for residents with complex needs, and what is your process for escalating care if a resident’s condition changes unexpectedly?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT at Healthwin are amazing! What I'm here to talk about is the medical side. Multiple times I had to fight to get medical treatment for my mom.”
“Residents are sitting for hours to be taken back to their rooms, calls from residents for help are not being answered or have taken over an hour or more to be answered.”
“My mom was at Healthwin for rehab after she broke her hip - great staff , caring nurses , good food - beautiful property - PT and OT were wonderful !”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, including serious issues like abuse protection and nursing staff shortages, with nine complaint-triggered deficiencies across recent surveys. The facility shows recurring problems in three main areas: resident care planning, medication management, and safety/accident prevention, with these issues appearing across multiple inspections from 2023 through 2025. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing challenges with consistent quality care.
Mar 27, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 19, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 19, 2025Routine18
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 15, 2024Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 22, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
May 26, 2023
$29,744
Ownership & Operations
Who Operates This Facility
Healthwin Health & Rehabilitation
for profit
Ownership & Management
Owners
Gottesman, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Lustbader, Andrew
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Lustbader, Jonathan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit healthwinhr.com
Medicare data downloads
Original nursing home datasets
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