Holy Cross Village at Notre Dame INC
Strong Medicare quality ratings; families often praise warm, welcoming resident community. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
Holy Cross Village offers an exceptional lifestyle for independent living, with a vibrant community and excellent amenities. However, if you are considering the assisted living or memory care units, we strongly recommend asking for specific details on nurse-to-resident ratios and response protocols, as families have reported concerns regarding attention levels in those specific areas.
Google Reviews
Google Reviews
47 reviews on Google“Holy Cross Village is highly regarded by independent living residents for its beautiful campus, active social environment, and friendly staff. However, families of residents in assisted living and memory care have reported significant concerns regarding inconsistent nursing attention, slow response times to call lights, and poor communication during transitions.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming resident community
- Beautiful, well-maintained campus and facilities
- Engaging activities and social events
- Responsive maintenance and housekeeping services
Concerns
- Slow response times for nursing call lights (mentioned by 2 reviewers)
- Inadequate attention or care in memory/assisted living units (mentioned by 2 reviewers)
- Poor communication and transition support for new residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the beautiful campus here, what are some of the most popular social events or daily activities that help new residents feel connected to the community?
- 2How does your team approach the onboarding process to ensure that new residents and their families feel fully supported and informed during the initial transition?
- 3Could you walk me through the protocol for nursing call lights and how you ensure that residents receive timely assistance when they need it?
- 4What specific training or specialized support do your staff members receive to ensure high-quality, attentive care for residents in the memory care unit?
- 5I noticed your team occasionally responds to online feedback; how do you use that communication to improve the daily experience for residents and families?
- 6What is your process for keeping families updated on their loved one's health status and any changes in their care plan?
Personalized based on this facility's data
Key Review Excerpts
“The residents here are very warm, welcoming, and interesting. The staff is very friendly and responsive to our needs and suggestions.”
“My father lived in both the assisted living and “memory care” (Quinn Unit) for almost a year. There was no transition support when he moved to assisted living from another community in Indiana.”
“Ants in my mother's room that were not taken care of until THREE days after staff was notified. She was treated like a child by two of the aides. When she put her light on for a nurse, the average response time was a half hour.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed two complaints that led to deficiencies, including one for safety supervision and another for failure to properly report suspected abuse or neglect. The facility shows recurring issues with fire safety systems, care planning, and safety supervision across multiple surveys. While all deficiencies have correction dates, the pattern of repeated problems in fire safety and supervision suggests ongoing operational challenges that merit close attention during visits.
Mar 13, 2025Routine3
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Sep 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 25, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 27, 2023Routine13
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Holy Cross Village at Notre Dame INC
nonprofit
Ownership & Management
Owners
Holy Cross Village at Notre Dame, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit holycrossvillage.org
Medicare data downloads
Original nursing home datasets
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