Briarcliff Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High RN turnover (54%)
Below average in IN · Below recommended RN staffing · Above recommended total nurse staffing · $10,839 in fines · Very few deficiencies
What this means for your family
While the facility excels at community engagement and has a dedicated memory care unit, there are recurring, serious reports of neglect and slow response times. We strongly recommend that you visit unannounced, specifically during weekends or evenings, to observe the actual staffing levels and response times for yourself before making a decision.
Google Reviews
Google Reviews
61 reviews on Google“Briarcliff Health & Rehabilitation Center receives highly polarized feedback, with recent reviews often praising community events and specific staff members, while long-term or critical reviews describe serious issues with neglect and poor communication. Families frequently report concerns regarding slow response times, hygiene standards, and medication management, contrasting sharply with the positive experiences of those involved in the facility's social activities. Prospective families should be aware that while some find the staff compassionate and the environment welcoming, others have documented significant failures in basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Engaging community events and activities
- Welcoming and professional administrative staff
- Clean and well-maintained facility environment
- Compassionate care in the memory care unit
Concerns
- Neglect and poor hygiene (e.g., bed sores, failure to assist with toileting) (mentioned by 5 reviewers)
- Slow or non-existent response to call lights and patient needs (mentioned by 4 reviewers)
- Unprofessional or rude communication with families (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your community events; could you tell us more about the types of activities planned for residents each week?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the night shifts?
- 3What specific protocols are in place to ensure medication is administered accurately and on schedule?
- 4Can you walk us through your process for maintaining hygiene and skin integrity, such as regular repositioning for residents?
- 5How does the administration handle communication with families to ensure we are always kept in the loop regarding care updates?
- 6What is the dining experience like here, and how do you handle specific dietary needs or meal preferences?
Personalized based on this facility's data
Key Review Excerpts
“My wife has been a patient in the memory care unit since June 2024 and I have nothing but high praises for this facility and their staff. They are kind, friendly, loving, and take excellent care of her.”
“My grandma was here for a stroke in the rehab department she ended up getting a nasty bed sore from neglect. They had her in a wheelchair all day and she sat in her urine and feces.”
“My boyfriend was put in there for rehab. For his hip. There ain’t one person in there that wants to do their job. They would hardly come in his room. When they do they just say what’s wrong or what do you want.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 51 deficiencies across recent surveys, including families filing complaints that led to investigations for resident abuse and rights violations. The most frequent issues involve fire safety and emergency systems (with repeated generator and sprinkler problems), medication management, and food safety. While all deficiencies show correction dates, the recurring nature of fire safety issues and multiple complaint-triggered investigations suggest ongoing operational challenges that families should carefully consider.
Mar 20, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 17, 2025Complaint1
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Aug 8, 2025Routine17
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 12, 2024Routine14
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 29, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 1, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Federal Penalties
Fine
Aug 12, 2024
$10,839
Ownership & Operations
Who Operates This Facility
Briarcliff Health & Rehabilitation Center
nonprofit
Chain Affiliation
Sterling Healthcare
5 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit briarcliffsouthbend.com
Medicare data downloads
Original nursing home datasets
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