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Nursing HomeMedicaid

Wesley Enhanced Living Pennypack Park

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

8401 Roosevelt Boulevard, Northeast Philadelphia · Philadelphia, PA 19152120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 71 Google reviews

5
4
3
2
1
Wesley Enhanced Living Pennypack Park Nursing Home in Philadelphia, PA — Street View
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What this means for your family

This facility is highly regarded for its independent living environment and effective rehabilitation therapy team. However, families should be cautious regarding the skilled nursing unit; please conduct a thorough tour of that specific area and ask direct questions about current staffing ratios and response times for call bells, as these are recurring concerns.

Google Reviews

Google Reviews

71 reviews on Google
Wesley Enhanced Living Pennypack Park receives polarized feedback, with many families praising the admissions process, physical therapy, and the clean, welcoming environment for independent and personal care residents. However, significant concerns persist regarding the quality of care in the skilled nursing unit, specifically citing understaffing, slow response times to call bells, and poor communication during end-of-life transitions. Prospective families should carefully evaluate the specific level of care required, as experiences vary significantly between independent living and higher-acuity nursing services.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean7.0Activities8.0MedsN/AMemoryN/AComms5.0Value3.0

Strengths

  • Helpful and professional admissions staff
  • Effective rehabilitation and physical therapy teams
  • Clean and well-maintained facility grounds
  • Strong social and activity programs for independent residents

Concerns

  • Understaffing and slow response to call bells (mentioned by 4 reviewers)
  • Poor quality and lack of variety in food services (mentioned by 3 reviewers)
  • Inconsistent care quality in skilled nursing/long-term care (mentioned by 4 reviewers)
  • High costs relative to perceived level of service (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(5)'20(13)'22(6)'24(12)'26(4)

Distribution · 75 analyzed

5
43
4
8
3
5
2
3
1
16

How They Respond to Reviews

75%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve the daily experience in the skilled nursing wing?
  • 2With the current staffing levels, what is your facility's protocol for ensuring timely responses to call bells, especially during evening and overnight shifts?
  • 3I understand you have a strong social program for independent residents; how do you specifically adapt these activities to keep skilled nursing residents engaged and connected?
  • 4Could you walk me through your current process for meal planning and delivery, and how you ensure that residents receive nutritious, high-quality options that they actually enjoy?
  • 5Given the recent health inspection reports, what specific steps is the leadership team taking to address those areas and ensure a higher standard of consistent care?
  • 6How does your nursing staff coordinate with the rehabilitation team to ensure that the quality of care remains consistent for residents transitioning from therapy back to long-term care?

Personalized based on this facility's data


Key Review Excerpts

The staff is incredibly helpful and friendly. The residents made her feel welcome immediately. She has not expressed any regret about the move. She now has companionship, social activities and a beautiful apartment.

Long-term resident's family · 2019★★★★★

The room was filthy. The floors were dusty and had trash and plastic on them. The walls were scuffed up from years of furniture rubbing against them.

Skilled nursing family member · 2020★★☆☆☆

Headed by the glue Nikki, Tiffany and Danielle allowed me to achieve and regain my mobility and strength in less than a week and a half… a true miracle!!! I walked.

Rehab patient · 2024★★★★★
Source: 71 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.90hrs
OK
Registered nurses for medical care
Total Nursing
3.65hrs
89%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

7

measures

Mixed Results

5

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.6%
Mixed vs Avgs
Here
89.6%
US
93.4%
PA
87.1%
Philadelphia
77.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
19.5%
PA
19.9%
Philadelphia
14.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
15.3%
PA
18.4%
Philadelphia
13.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
12.1%
PA
8.3%
Philadelphia
12.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
PA
93.5%
Philadelphia
90.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.2%
Worse than Avg
Here
23.2%
US
14.4%
PA
17.6%
Philadelphia
14.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility46.7%
Worse than Avg
Here
46.7%
US
81.8%
PA
69.2%
Philadelphia
52.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility52.5%
Mixed vs Avgs
Here
52.5%
US
79.7%
PA
68.7%
Philadelphia
50.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
PA
1.4%
Philadelphia
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (10.1)
18 complaint-triggered

Families have filed multiple complaints about this facility, triggering investigations that found serious issues including abuse protection failures and accident hazards. The most recurring problems involve care planning, medication management, and safety hazards, with some safety issues appearing repeatedly across surveys. While the facility has corrected each cited deficiency, the pattern of 45 deficiencies across 7 surveys and ongoing complaint-driven investigations suggests persistent quality concerns that families should carefully evaluate during visits.

Dec 3, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 11, 2025Routine
8
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 29, 2025Complaint
6
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Apr 7, 2025Complaint
8
0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

Oct 24, 2024Routine
15
0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

Jan 8, 2024Routine
11
0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0100Minimal · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Apr 7, 2025

$14,015

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wesley Enhanced Living Pennypack Park

Organization Type

nonprofit

Ownership & Management

Owners

Evangelical Manor

Owner · Organization

Key personnel

Destefon, MichaelManaging Control - Governing BodyConner, RonnieOfficer / DirectorEvangelical ManorManagerConner, RonnieManagerDestefon, MichaelManager
Source: Medicare provider data

Contact

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References & Resources

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