Wesley Enhanced Living Pennypack Park
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 71 Google reviews

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What this means for your family
This facility is highly regarded for its independent living environment and effective rehabilitation therapy team. However, families should be cautious regarding the skilled nursing unit; please conduct a thorough tour of that specific area and ask direct questions about current staffing ratios and response times for call bells, as these are recurring concerns.
Google Reviews
Google Reviews
71 reviews on Google“Wesley Enhanced Living Pennypack Park receives polarized feedback, with many families praising the admissions process, physical therapy, and the clean, welcoming environment for independent and personal care residents. However, significant concerns persist regarding the quality of care in the skilled nursing unit, specifically citing understaffing, slow response times to call bells, and poor communication during end-of-life transitions. Prospective families should carefully evaluate the specific level of care required, as experiences vary significantly between independent living and higher-acuity nursing services.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional admissions staff
- Effective rehabilitation and physical therapy teams
- Clean and well-maintained facility grounds
- Strong social and activity programs for independent residents
Concerns
- Understaffing and slow response to call bells (mentioned by 4 reviewers)
- Poor quality and lack of variety in food services (mentioned by 3 reviewers)
- Inconsistent care quality in skilled nursing/long-term care (mentioned by 4 reviewers)
- High costs relative to perceived level of service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve the daily experience in the skilled nursing wing?
- 2With the current staffing levels, what is your facility's protocol for ensuring timely responses to call bells, especially during evening and overnight shifts?
- 3I understand you have a strong social program for independent residents; how do you specifically adapt these activities to keep skilled nursing residents engaged and connected?
- 4Could you walk me through your current process for meal planning and delivery, and how you ensure that residents receive nutritious, high-quality options that they actually enjoy?
- 5Given the recent health inspection reports, what specific steps is the leadership team taking to address those areas and ensure a higher standard of consistent care?
- 6How does your nursing staff coordinate with the rehabilitation team to ensure that the quality of care remains consistent for residents transitioning from therapy back to long-term care?
Personalized based on this facility's data
Key Review Excerpts
“The staff is incredibly helpful and friendly. The residents made her feel welcome immediately. She has not expressed any regret about the move. She now has companionship, social activities and a beautiful apartment.”
“The room was filthy. The floors were dusty and had trash and plastic on them. The walls were scuffed up from years of furniture rubbing against them.”
“Headed by the glue Nikki, Tiffany and Danielle allowed me to achieve and regain my mobility and strength in less than a week and a half… a true miracle!!! I walked.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, triggering investigations that found serious issues including abuse protection failures and accident hazards. The most recurring problems involve care planning, medication management, and safety hazards, with some safety issues appearing repeatedly across surveys. While the facility has corrected each cited deficiency, the pattern of 45 deficiencies across 7 surveys and ongoing complaint-driven investigations suggests persistent quality concerns that families should carefully evaluate during visits.
Dec 3, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 11, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 29, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Apr 7, 2025Complaint8
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Oct 24, 2024Routine15
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Jan 8, 2024Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Construction Deficiencies
Meet other general requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Apr 7, 2025
$14,015
Ownership & Operations
Who Operates This Facility
Wesley Enhanced Living Pennypack Park
nonprofit
Ownership & Management
Owners
Evangelical Manor
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit wel.org
Medicare data downloads
Original nursing home datasets
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