The Pines at Philadelphia Rehab and Healthcare Ctr
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 312 Google reviews

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What this means for your family
The Pines is highly regarded for its physical therapy program and clean environment, making it a strong candidate for short-term rehabilitation. However, families should be vigilant regarding medication management and discharge planning; we recommend maintaining close communication with the nursing director to ensure your loved one's specific care plan is followed precisely.
Google Reviews
Google Reviews
312 reviews on Google“The Pines at Philadelphia Rehabilitation and Healthcare Center receives high praise for its clean, well-maintained environment and a dedicated staff that many families describe as compassionate and attentive. While the majority of reviews are overwhelmingly positive, particularly regarding physical therapy and nursing care, a few critical reports highlight serious concerns about medication errors, poor communication during discharge, and occasional neglect in hygiene and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Attentive and compassionate nursing staff
- Effective physical and occupational therapy
- Responsive and professional administration
Concerns
- Medication administration errors (mentioned by 2 reviewers)
- Poor communication regarding discharge and care coordination (mentioned by 2 reviewers)
- Lack of activities and engagement for residents, especially on weekends (mentioned by 2 reviewers)
- Inadequate hygiene/bed sores (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2With a smaller capacity of 49 residents, how do you ensure that each resident receives consistent, personalized attention regarding their hygiene and skin integrity?
- 3Could you walk me through your current process for medication administration to ensure accuracy and prevent errors?
- 4I noticed some families have mentioned a desire for more weekend engagement; what does your current activity calendar look like for Saturdays and Sundays?
- 5How do you coordinate care transitions and discharge planning to ensure families feel fully informed and supported throughout the process?
- 6Given the importance of consistent care, how do you maintain your staffing levels to ensure residents are always well-monitored?
Personalized based on this facility's data
Key Review Excerpts
“The entire experience at The Pines was excellent. The nurses and aides were wonderful, the entire staff of the building were always friendly and helpful... I’ve been home for a month and am 95% independent.”
“My mom has been here since Thursday and it has been wonderful ! My mom has been raving about the food too 😋special thanks to Ashlee CNA 💕 she is so wonderful attentive and caring we love her and wish she was her nurse everyday!”
“I was told this facility and Staff are amazing. CNA Ashley is ray of sunshine. Sheldon also a Gem🥰”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing patterns of deficiencies across multiple care areas, with one complaint that triggered an investigation for improper handling of abuse allegations. The most recurring problems involve emergency preparedness, patient care quality, and safety systems. While all deficiencies show correction dates, issues with emergency planning, wound care, medication management, and building safety have persisted across multiple surveys from 2023 to 2025, suggesting systemic challenges that families should discuss during visits.
Jul 17, 2025Routine8
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Sep 12, 2024Routine10
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 14, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 17, 2023Routine10
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
The Pines at Philadelphia Rehab and Healthcare Ctr
for profit
Chain Affiliation
Paramount Care Centers
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 1 of 9 (Best)
Ownership & Management
Owners
Kraus, Abraham
Owner
Paneth, Morton
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
312 reviews from families & visitors
Official Website
Visit thepinesrehab.com
Medicare data downloads
Original nursing home datasets
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