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Nursing Home Top Rated

The Pines at Philadelphia Rehab and Healthcare Ctr

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

8410 Roosevelt Blvd, Northeast Philadelphia · Philadelphia, PA 1915249 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 312 Google reviews

5
4
3
2
1
The Pines at Philadelphia Rehab and Healthcare Ctr Nursing Home in Philadelphia, PA — Street View
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What this means for your family

The Pines is highly regarded for its physical therapy program and clean environment, making it a strong candidate for short-term rehabilitation. However, families should be vigilant regarding medication management and discharge planning; we recommend maintaining close communication with the nursing director to ensure your loved one's specific care plan is followed precisely.

Google Reviews

Google Reviews

312 reviews on Google
The Pines at Philadelphia Rehabilitation and Healthcare Center receives high praise for its clean, well-maintained environment and a dedicated staff that many families describe as compassionate and attentive. While the majority of reviews are overwhelmingly positive, particularly regarding physical therapy and nursing care, a few critical reports highlight serious concerns about medication errors, poor communication during discharge, and occasional neglect in hygiene and staffing levels.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean9.0Activities3.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Attentive and compassionate nursing staff
  • Effective physical and occupational therapy
  • Responsive and professional administration

Concerns

  • Medication administration errors (mentioned by 2 reviewers)
  • Poor communication regarding discharge and care coordination (mentioned by 2 reviewers)
  • Lack of activities and engagement for residents, especially on weekends (mentioned by 2 reviewers)
  • Inadequate hygiene/bed sores (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.72023(30)4.92024(78)4.52025(55)4.82026(50)

Distribution · 213 analyzed

5
187
4
13
3
3
2
2
1
8

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
  • 2With a smaller capacity of 49 residents, how do you ensure that each resident receives consistent, personalized attention regarding their hygiene and skin integrity?
  • 3Could you walk me through your current process for medication administration to ensure accuracy and prevent errors?
  • 4I noticed some families have mentioned a desire for more weekend engagement; what does your current activity calendar look like for Saturdays and Sundays?
  • 5How do you coordinate care transitions and discharge planning to ensure families feel fully informed and supported throughout the process?
  • 6Given the importance of consistent care, how do you maintain your staffing levels to ensure residents are always well-monitored?

Personalized based on this facility's data


Key Review Excerpts

The entire experience at The Pines was excellent. The nurses and aides were wonderful, the entire staff of the building were always friendly and helpful... I’ve been home for a month and am 95% independent.

Rehab patient · 2024★★★★★

My mom has been here since Thursday and it has been wonderful ! My mom has been raving about the food too 😋special thanks to Ashlee CNA 💕 she is so wonderful attentive and caring we love her and wish she was her nurse everyday!

Long-term resident's family · 2024★★★★★

I was told this facility and Staff are amazing. CNA Ashley is ray of sunshine. Sheldon also a Gem🥰

Visitor/Family · 2024★★☆☆☆
Source: 312 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.20hrs
OK
Registered nurses for medical care
Total Nursing
5.29hrs
OK
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.7%
Better than Avg
Here
94.7%
US
79.7%
PA
68.7%
Philadelphia
49.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
81.8%
PA
69.2%
Philadelphia
51.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
PA
1.4%
Philadelphia
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (10.1)
1 complaint-triggered

This facility has ongoing patterns of deficiencies across multiple care areas, with one complaint that triggered an investigation for improper handling of abuse allegations. The most recurring problems involve emergency preparedness, patient care quality, and safety systems. While all deficiencies show correction dates, issues with emergency planning, wound care, medication management, and building safety have persisted across multiple surveys from 2023 to 2025, suggesting systemic challenges that families should discuss during visits.

Jul 17, 2025Routine
8
0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0007Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0039Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Sep 12, 2024Routine
10
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 14, 2023Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Nov 17, 2023Routine
10
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Pines at Philadelphia Rehab and Healthcare Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Paramount Care Centers

Chain Size

10 facilities nationwide

Chain avg rating: 3.1/5 · Rank 1 of 9 (Best)

Ownership & Management

Owners

Kraus, Abraham

Owner

75%

Paneth, Morton

Owner

8%

Key personnel

Mimna, ShawneW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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