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Nursing HomeMedicaid Investigative

Immaculatemarycenter for Rehabilitation&healthcare

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2990 Holme Avenue, Northeast Philadelphia · Philadelphia, PA 19136296 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 321 Google reviews

5
4
3
2
1
Immaculatemarycenter for Rehabilitation&healthcare Nursing Home in Philadelphia, PA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (18 vs median 8.0)
  • High staff turnover (61%)

Bottom 25% in PA · Critically understaffed (RN) · Worst in CENTER MANAGEMENT GROUP chain · No penalties on record

Source: Medicare data

What this means for your family

This facility is highly regarded for its rehabilitation therapy and compassionate individual nursing staff. However, families should be aware of reports regarding inconsistent cleanliness and slow response times; we recommend touring the specific unit your loved one will occupy and asking how they handle call-bell response times during off-hours.

Google Reviews

Google Reviews

321 reviews on Google
Immaculate Mary Center receives high praise for its dedicated nursing staff, responsive social services, and effective rehabilitation programs. However, a segment of reviewers reports significant concerns regarding cleanliness, slow response times for call bells, and inconsistent communication, suggesting that experiences can vary depending on the unit or staff shift.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean5.0Activities7.0Meds4.0Memory6.0Comms6.0ValueN/A

Strengths

  • Warm, attentive nursing and CNA staff
  • Effective and professional rehabilitation therapy
  • Helpful and responsive social services department
  • Welcoming and organized front desk/admissions

Concerns

  • Slow response times for call bells and requests for assistance (mentioned by 4 reviewers)
  • Cleanliness issues including dirty floors and odors (mentioned by 5 reviewers)
  • Inconsistent communication regarding medical status or incidents (mentioned by 3 reviewers)
  • Inadequate dietary management and meal quality (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.72023(33)4.42024(72)4.42025(68)4.92026(36)

Distribution · 209 analyzed

5
172
4
15
3
1
2
3
1
18
17 reviews posted between Nov 26, 2023Dec 8, 2023 · 16 were 5-star
11 reviews posted between May 6, 2025May 10, 2025 · 10 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you utilize that same level of responsiveness to keep families updated on a loved one's daily medical status or any unexpected incidents?
  • 2With a facility of this size, what specific protocols are in place to ensure that call bells are answered promptly, especially during shift changes or busier times of the day?
  • 3I see that rehabilitation therapy is a core strength here; how do you ensure that the same high level of professional care extends to daily assistance with personal needs and hygiene?
  • 4Could you walk me through your current approach to dietary management and meal service to ensure residents receive both nutritious and appetizing options?
  • 5Given the size of the community, what steps are taken to maintain a clean and fresh environment in the resident rooms and common areas throughout the day?
  • 6What does a typical daily activity schedule look like to ensure residents remain engaged and active within the facility?

Personalized based on this facility's data


Key Review Excerpts

The rehab department is amazing! They work non stop, 7 days a week and are dedicated to getting the residents back to their homes.

Rehab patient's family · 2023★★★★★

The only drawback is that my dad says he has trouble sleeping because of the noise.

Long-term resident's family · 2024★★★★

My mother got off to a Rocky Start at this facility but they have since turned things around. My mother is no longer scared and neither am I the managers have done a great job at keeping in constant contact with me day and night.

Long-term resident's family · 2025★★★★
Source: 321 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.30hrs
39%
Registered nurses for medical care
Total Nursing
3.52hrs
86%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
45%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

5

measures

Mixed Results

6

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility77.8%
Worse than Avg
Here
77.8%
US
93.4%
PA
87.1%
Philadelphia
78.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.3%
PA
18.4%
Philadelphia
13.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
14.4%
PA
17.6%
Philadelphia
15.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.8%
Worse than Avg
Here
27.8%
US
19.4%
PA
26.0%
Philadelphia
24.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
12.1%
PA
8.3%
Philadelphia
12.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.2%
Worse than Avg
Here
11.2%
US
5.3%
PA
6.4%
Philadelphia
6.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility42.4%
Worse than Avg
Here
42.4%
US
81.8%
PA
69.2%
Philadelphia
52.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility62.5%
Mixed vs Avgs
Here
62.5%
US
79.7%
PA
68.7%
Philadelphia
49.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Mixed vs Avgs
Here
0.9%
US
1.6%
PA
1.4%
Philadelphia
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
Well above state avg (10.1)
14 complaint-triggered

Families filed 14 complaints triggering inspections, including recent issues with accident prevention and failure to report suspected abuse or neglect. The facility has recurring problems with fire safety systems, medication management, and infection control that appear across multiple surveys. While all 69 deficiencies show correction dates, the pattern of repeated violations in critical safety areas and significant complaint activity suggests ongoing operational challenges families should carefully consider.

Oct 3, 2025Complaint
3
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 15, 2025Complaint
4
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 8, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 17, 2025Routine
18
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0163Potential for harm · PatternCorrected

Construction Deficiencies

Install noncombustible or limited-combustible interior walls.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0342Potential for harm · PatternCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Feb 3, 2025Complaint
1
0557Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Jun 17, 2024Routine
20
0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Immaculatemarycenter for Rehabilitation&healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Center Management Group

Chain Size

17 facilities nationwide

Chain avg rating: 3.4/5 · Rank 17 of 17 (Worst)

Ownership & Management

Owners

Greystone Funding Company LLC

Owner · Organization

Boehm, Caroline

Owner

Gros, Charles-Edouard

Owner

Key personnel

Greystone Funding Company LLC5% or Greater Mortgage InterestAllen, DanielManaging Control - Governing BodyBack, MenachemManaging Control - Governing BodyKeats, BrookeManaging Control - Governing BodyPetroski, EdwardManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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