Larchwood Care
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
While many recent reviewers report a positive experience with the staff, the facility has a history of serious maintenance and communication complaints. We strongly recommend scheduling an unannounced tour to inspect the cleanliness of the living areas and asking management directly about their process for handling urgent maintenance requests and family communication.
Google Reviews
Google Reviews
35 reviews on Google“Larchwood Care receives highly polarized feedback, with many reviewers praising the staff's compassion and professionalism, while others report serious concerns regarding management, cleanliness, and maintenance. Families considering this facility should be aware of conflicting accounts, ranging from high-quality clinical care to reports of neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Professional and attentive respiratory therapy
- Welcoming and family-oriented atmosphere
- Strong administrative leadership noted by some
Concerns
- Poor management and rude communication (mentioned by 2 reviewers)
- Lack of cleanliness and maintenance issues (mentioned by 2 reviewers)
- Neglect of resident health and hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a capacity of 74 residents, what specific steps does your team take to ensure that individual hygiene and personal care needs are consistently prioritized throughout the day?
- 2I noticed some feedback regarding facility maintenance; could you walk me through your current schedule for housekeeping and deep cleaning of resident rooms and common areas?
- 3Given the importance of clear communication for families, what is the standard process for updating us on any changes in our loved one's health or care plan?
- 4Since your respiratory therapy team is highly regarded, how do they coordinate with the nursing staff to ensure seamless care for residents with complex medical needs?
- 5What does a typical day look like in terms of social engagement and activities for residents, and how do you encourage participation among those who might be more reserved?
- 6In the event of a medical emergency, what is your facility's protocol for immediate response and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“Especially at the professionalism and compassion of your respiratory therapist, Angie. I feel like it's one less thing to worry about knowing there's people out their like Angie to take care of people.”
“The staff do not do their jobs. Every time we walk in it's filthy. They do not answer your phone calls or return them. I would not suggest this facility to anyone.”
“My mom has been here 5 yrs and last year she got black mold in her apt from the roof leaking, they have yet to do anything about it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, resulting in deficiencies related to resident rights, infection control, and medical records management. The facility shows recurring issues with electrical systems and safety equipment maintenance across multiple surveys from 2019 to 2025, suggesting persistent infrastructure problems. Most recent violations in 2025 included improper use of restraints and inadequate assistance with daily activities, though all deficiencies show correction dates.
Sep 8, 2025Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 8, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Mar 5, 2024Complaint2
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 21, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 17, 2022Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Sep 5, 2019Routine19
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Ownership & Operations
Who Operates This Facility
Larchwood Care
for profit
Ownership & Management
Owners
Larchwood Investors LLC
Owner · Organization
Union Commerce Capital LLC
Owner · Organization
Kothari, Zahid
Owner
Cobb, Michael
Owner (parent company)
Krutowsky, Joshua
Owner (parent company)
Thompson, Lowell
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit larchwoodcare.com
Medicare data downloads
Original nursing home datasets
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