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Nursing HomeMedicaid Investigative

Welcome Nursing Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

417 South Main Street, Oberlin, OH 4407499 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 26 Google reviews

5
4
3
2
1
Welcome Nursing Home Nursing Home in Oberlin, OH — Street View
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0/ 10
none Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Top 25% in OH · Below recommended RN staffing · Above average staffing · No penalties on record · Very few deficiencies

Source: Medicare data

What this means for your family

While the facility receives praise for its wound care and compassionate staff, the recent reports of neglect and privacy violations are concerning. We strongly recommend that you visit in person, observe staff responsiveness to call lights, and ask management directly about their policies regarding patient privacy and camera usage before making a decision.

Google Reviews

Google Reviews

26 reviews on Google
Welcome Nursing Home receives polarizing feedback, with some families praising the compassionate, attentive nursing staff and high-quality wound care. However, other reviewers report serious concerns regarding facility cleanliness, unprofessional staff behavior, and potential legal issues regarding patient privacy and neglect. The facility is described as an older building that lacks modern amenities and space.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean4.0ActivitiesN/AMeds2.0Memory7.0Comms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective wound care services
  • Personalized meal options
  • Supportive hospice and long-term care

Concerns

  • Unprofessional staff behavior and neglect (mentioned by 3 reviewers)
  • Lack of cleanliness and poor facility conditions (mentioned by 2 reviewers)
  • Inadequate communication and responsiveness to family needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(1)'19(3)'23(2)'25(7)'26(3)

Distribution · 28 analyzed

5
18
4
1
3
0
2
1
1
8

How They Respond to Reviews

54%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility is very responsive to feedback; how do you typically involve families in the care planning process to ensure we are always on the same page?
  • 2Since your nursing staff is highly regarded for their compassion, how do you ensure that this level of attentive care is maintained during shift changes?
  • 3What specific protocols do you have in place for medication management to ensure everything is administered accurately and timely?
  • 4How does the housekeeping team manage daily cleaning schedules to ensure the resident rooms and common areas stay fresh and well-maintained?
  • 5Could you tell me more about how the personalized meal options are coordinated with each resident's specific dietary needs?
  • 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

This facility has offered competent and compassionate care for my Father who is in Hospice from Alzheimer's Disease. It's not the fanciest place but the staff there truly care about the patients and their families.

Memory care family member · 2025★★★★★

We saw his plastic surgeon yesterday and he was so pleased at the amazing care he received from the wound nurses and all the staff at Welcome. You all treated him so great.

Long-term resident's family · 2023★★★★★

She sat for hours waiting for while her call light was on. She was ignored. Staff takes bad about the facility around her and my family. No one was professional at all.

Long-term resident's family · 2023☆☆☆☆
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
81%
Registered nurses for medical care
Total Nursing
4.15hrs
OK
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
12.1%
OH
28.2%
Lorain
27.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
19.5%
OH
25.4%
Lorain
27.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.5%
Worse than Avg
Here
17.5%
US
15.3%
OH
6.9%
Lorain
3.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
19.4%
OH
21.6%
Lorain
24.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.1%
Mixed vs Avgs
Here
8.1%
US
14.4%
OH
5.8%
Lorain
4.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
95.5%
OH
94.5%
Lorain
93.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.7%
Better than Avg
Here
90.7%
US
81.8%
OH
78.4%
Lorain
82.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.2%
Better than Avg
Here
84.2%
US
79.7%
OH
75.6%
Lorain
75.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Lorain
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (10.1)
5 complaint-triggered

Welcome Nursing Home has faced recurring deficiencies across multiple surveys, primarily in fire safety systems, medication management, and resident care quality. One family filed a complaint in 2024 regarding protection of resident belongings. While most past violations show correction dates, the pattern of repeated fire safety and pharmacy service issues across 2018, 2019, and 2022 surveys suggests ongoing challenges with maintaining consistent compliance standards.

Mar 5, 2026Complaint
4
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Nov 8, 2024Complaint
1
0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Oct 27, 2022Routine
7
0363Potential for harm · Widespread

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 6, 2019Routine
7
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Sep 13, 2018Routine
14
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0226Potential for harm · PatternCorrected

Egress Deficiencies

Have horizontal exits used in accordance with safety requirements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Welcome Nursing Home

Organization Type

for profit

Ownership & Management

Owners

Foisy, Meghan

Owner

Freas, Heidi

Owner

Herron, Jill

Owner

Wessell, Kelly

Owner

Key personnel

Foisy, MeghanOfficer / DirectorFreas, HeidiOfficer / DirectorHerron, JillOfficer / DirectorWessell, KellyOfficer / DirectorFreas, HeidiOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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