Amherst Manor Nursing Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 64 Google reviews
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What this means for your family
Amherst Manor is frequently praised for its high-quality therapy services and clean, modern environment, particularly in the memory care unit. However, families should be aware of a recurring pattern of understaffing that leads to delayed responses to call lights and inconsistent patient care. We strongly recommend visiting during off-hours to observe staffing levels and asking management specifically how they handle communication between departments.
Google Reviews
Google Reviews
64 reviews on Google“Amherst Manor receives polarized feedback, with many families praising the facility's physical environment and the effectiveness of its rehabilitation therapy team. However, significant concerns persist regarding chronic understaffing, slow response times to call lights, and inconsistent communication between departments. While some residents report compassionate care, others have documented serious lapses in safety and basic hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, modern, and well-maintained facility
- Bright, cheerful private rooms
- Professional and helpful administrative staff
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 6 reviewers)
- Poor communication between departments and with families (mentioned by 3 reviewers)
- Inconsistent hygiene and cleanliness in certain wings (mentioned by 2 reviewers)
- Neglect regarding basic patient care (e.g., oxygen, toileting, bed sores) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about how bright and modern the private rooms are; could you show us a room and tell us more about how the facility is maintained?
- 2Since the therapy teams here have such a strong reputation, how would you describe the process for coordinating physical and occupational therapy for a new resident?
- 3How does the nursing staff ensure that call lights are answered promptly, especially during busy shifts or overnight?
- 4What specific protocols are in place to ensure medication management is handled accurately and that there is clear communication between the clinical team and family members?
- 5How do you manage urgent medical needs or emergencies that might arise during the night when the administrative team is off-site?
- 6Could you tell us about the daily activities and social programs available to help residents stay engaged and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“They don’t give medications on a regular schedule. The chairs are gross, stained, worn out and broken. The IV stands are disgusting and have slimy stuff all over them.”
“The employees on Willow Care are like a family. Its so nice to be able to get to know everyone on a first name basis. If I have a concern or issue, there is always someone to help resolve it.”
“They have a hall that has 3 stories. I was visiting on the 2nd floor. The entire walk through 1st & 2nd floors smelled of stale human waste. It smells permeated in the carpets and fills the air.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with repeated fire safety and resident rights violations across multiple surveys, though all deficiencies have correction dates. Fire safety issues including sprinkler systems, alarm systems, and emergency lighting appear persistently from 2019 through 2025, alongside recurring problems with resident rights and accommodating individual needs. One complaint-triggered inspection occurred when families reported concerns about resident rights. The facility consistently corrects violations but struggles with preventing their recurrence.
Mar 6, 2025Routine20
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Have policies on smoking.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 27, 2023Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Dec 5, 2022Routine12
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Aug 12, 2019Routine13
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Amherst Manor Nursing Home
for profit
Chain Affiliation
Sprenger Health Care Systems
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 5 of 12
Ownership & Management
Owners
Sprenger Enterprises, INC
Owner · Organization
Bluesky Healthcare INC
Owner (parent company) · Organization
Hutsenpiller, Wendie
Owner (parent company)
Malanowski, Kenneth
Owner (parent company)
Sprenger, Nicole
Owner (parent company)
Sprenger, Tracey
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit sprengerhealthcare.com
Medicare data downloads
Original nursing home datasets
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