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Strong Medicare quality ratings; public reviewers often praise warm, attentive nursing and aide staff. Still worth an in-person visit.
based on 42 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 2 findings in latest survey
Elms Retirement Village INC has a strong overall Medicare rating. Public reviewers frequently mention: warm, attentive nursing and aide staff and effective physical therapy programs. Review the component ratings and current source records before deciding.
The Elms Retirement Village receives highly polarized feedback, with many reviewers praising the staff's warmth, the effective therapy programs, and the engaging activities. However, a recurring subset of reviews raises serious concerns regarding medical neglect, including issues with medication management, hygiene, and poor communication from nursing staff. Families should carefully weigh the positive reports of a 'family-like' atmosphere against the specific allegations of neglect and staffing shortages.
Quality Themes
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Concerns
Rating Trends
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Distribution · 42 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“Horrible facility for long term care. I had a loved one who was close to neglected. Suffered several UTIs that turned septic, dehydration. They also had skin infections that turned septic due to poor nursing care.”
“From the afternoon she got there till evening when they didn't have 3 of her nighttime meds very important she has those meds or the supplies needed to flush her Billary tube and change the dressing or even know what a billary drain is”
“My mother stayed here while recuperating from back surgery. She did really well and had a short stay. She was impressed with the friendliness and caring of the staff.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints against this facility, triggering investigations that found issues with medication management, family notification of incidents, and treatment care. The most recurring problems involve medication errors, resident rights violations, and quality of care issues. While all deficiencies show correction dates, the pattern of repeated medication safety problems and ongoing family complaints suggests persistent care challenges that warrant careful consideration during any visit.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Have policies on smoking.
Elms Retirement Village INC
for profit
Sprenger Health Care Systems
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 12 (Highest rating)
Owners
Sprenger Enterprises, INC
Owner · Organization
Bluesky Healthcare INC
Owner (parent company) · Organization
Hutsenpiller, Wendie
Owner (parent company)
Malanowski, Kenneth
Owner (parent company)
Sprenger, Nicole
Owner (parent company)
Sprenger, Tracey
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
42 reviews from families & visitors
Official Website
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