Elms Retirement Village INC
Strong Medicare quality ratings; families often praise warm, attentive nursing and aide staff. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
While many families report a warm, family-like environment and excellent therapy outcomes, there are consistent, serious reports of medication management errors and hygiene neglect. When touring, we strongly recommend asking for specific protocols regarding medication administration and how the facility handles medical equipment like drainage tubes to ensure your loved one's specific needs will be met.
Google Reviews
Google Reviews
40 reviews on Google“The Elms Retirement Village receives highly polarized feedback, with many reviewers praising the staff's warmth, the effective therapy programs, and the engaging activities. However, a recurring subset of reviews raises serious concerns regarding medical neglect, including issues with medication management, hygiene, and poor communication from nursing staff. Families should carefully weigh the positive reports of a 'family-like' atmosphere against the specific allegations of neglect and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and aide staff
- Effective physical therapy programs
- Engaging daily activities for residents
- Clean, well-maintained facility environment
Concerns
- Poor medical management and medication errors (mentioned by 3 reviewers)
- Hygiene issues and neglect of basic resident care (mentioned by 3 reviewers)
- Understaffing and slow response times (mentioned by 2 reviewers)
- Poor communication and unhelpful administrative staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the engaging daily activities here; could you tell us more about what a typical week looks like for the residents?
- 2With such a high overall CMS rating, what specific protocols do you have in place to ensure medication is administered accurately and on time?
- 3Since we noticed the staff is often praised for being so warm and attentive, how do you ensure that level of care remains consistent during busy shifts?
- 4How does the nursing team communicate important medical updates or changes in care to family members to ensure we are always in the loop?
- 5What is your process for managing resident hygiene and personal care to ensure everyone stays comfortable and well-attended to?
- 6In the event of a medical emergency after hours, what is the immediate procedure for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“Horrible facility for long term care. I had a loved one who was close to neglected. Suffered several UTIs that turned septic, dehydration. They also had skin infections that turned septic due to poor nursing care.”
“From the afternoon she got there till evening when they didn't have 3 of her nighttime meds very important she has those meds or the supplies needed to flush her Billary tube and change the dressing or even know what a billary drain is”
“My mother stayed here while recuperating from back surgery. She did really well and had a short stay. She was impressed with the friendliness and caring of the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering investigations that found issues with medication management, family notification of incidents, and treatment care. The most recurring problems involve medication errors, resident rights violations, and quality of care issues. While all deficiencies show correction dates, the pattern of repeated medication safety problems and ongoing family complaints suggests persistent care challenges that warrant careful consideration during any visit.
May 2, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 13, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 28, 2024Routine4
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 26, 2021Routine4
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 7, 2019Routine6
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Have policies on smoking.
Ownership & Operations
Who Operates This Facility
Elms Retirement Village INC
for profit
Chain Affiliation
Sprenger Health Care Systems
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 4 of 12 (Best)
Ownership & Management
Owners
Sprenger Enterprises, INC
Owner · Organization
Bluesky Healthcare INC
Owner (parent company) · Organization
Hutsenpiller, Wendie
Owner (parent company)
Malanowski, Kenneth
Owner (parent company)
Sprenger, Nicole
Owner (parent company)
Sprenger, Tracey
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit sprengerhealthcare.com
Medicare data downloads
Original nursing home datasets
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